ProServe AGLC Study Guide: Responsible Alcohol Service Certification
Review
licensed premises - ANS ✔✔owners responsible for directly managing a licensed premise, their
managers and supervisors
public resale - ANS ✔✔commercial and community special event licensee managers and
supervisors
security - ANS ✔✔security company owners, managers, and supervisors who work for licensee
or have contact to provide security for licensee
liquor sale - ANS ✔✔liquor store retailers or third party agents acting on their behalf and drink
ticket sellers.
liquor service - ANS ✔✔bartenders, servers, gresters, hosts, drivers, operators, attendants.
liquor manufacturing staff and production - ANS ✔✔staff emplyed at facilities that manufactor
liquor.
primary service providers - ANS ✔✔work in positions that are connected with liquor service,
sales, or delivery. the have direct contact with costumers
secondary service providers - ANS ✔✔Do not sell or serve liquor themselves, but they do work
where liquor is sold or served. They usually do not have direct contact with customers or guests.
duty of care - ANS ✔✔you have an obligation to ensure liquor is sold, served or delivered in safe
and responsible ways. You must make sure that no one is hurt because of the way you've done
your job.
, Duty of care - ANS ✔✔When following laws and policies to do business or have an event.
When licensee staff report a problem with someone who may be intoxicated by liquor or a drug.
To help staff or volunteers to slow liquor service as needed, and to stop or refuse liquor service
to people who appear intoxicated.
To help staff or volunteers respond to situations caused by customers' problem behavior or
guests who may be intoxicated.
To step in with a customer or guest who appears intoxicated but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
Duty of care for workers - ANS ✔✔A customer or guest appears intoxicated when entering your
place of work or the special event you're volunteering at.
You have to stop or refuse liquor service to a customer or guest.
A customer who appears intoxicated leaves your place of work or special event.
A guest who appears intoxicated tries to buy liquor or asks another guest to buy or order liquor
after service was stopped.
When a young-looking guest asks for a drink or drink ticket, tries to buy liquor, or accepts
delivery of liquor for someone else.
When you need to ask a customer who may be intoxicated to leave your event or place of work.
You can exercise duty of care to your customers by: - ANS ✔✔preventing them from getting
intoxicated and
keeping them safe from harm and preventing them from doing harm to other people.
Foreseeable harm - ANS ✔✔any sort of danger that you can reasonably expect or imagine
happening because of what is going on now.
preventing foreseeable harm as a liquor store seller - ANS ✔✔Refuse to sell liquor to customers
who appear intoxicated and try to buy more liquor.
Review
licensed premises - ANS ✔✔owners responsible for directly managing a licensed premise, their
managers and supervisors
public resale - ANS ✔✔commercial and community special event licensee managers and
supervisors
security - ANS ✔✔security company owners, managers, and supervisors who work for licensee
or have contact to provide security for licensee
liquor sale - ANS ✔✔liquor store retailers or third party agents acting on their behalf and drink
ticket sellers.
liquor service - ANS ✔✔bartenders, servers, gresters, hosts, drivers, operators, attendants.
liquor manufacturing staff and production - ANS ✔✔staff emplyed at facilities that manufactor
liquor.
primary service providers - ANS ✔✔work in positions that are connected with liquor service,
sales, or delivery. the have direct contact with costumers
secondary service providers - ANS ✔✔Do not sell or serve liquor themselves, but they do work
where liquor is sold or served. They usually do not have direct contact with customers or guests.
duty of care - ANS ✔✔you have an obligation to ensure liquor is sold, served or delivered in safe
and responsible ways. You must make sure that no one is hurt because of the way you've done
your job.
, Duty of care - ANS ✔✔When following laws and policies to do business or have an event.
When licensee staff report a problem with someone who may be intoxicated by liquor or a drug.
To help staff or volunteers to slow liquor service as needed, and to stop or refuse liquor service
to people who appear intoxicated.
To help staff or volunteers respond to situations caused by customers' problem behavior or
guests who may be intoxicated.
To step in with a customer or guest who appears intoxicated but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
Duty of care for workers - ANS ✔✔A customer or guest appears intoxicated when entering your
place of work or the special event you're volunteering at.
You have to stop or refuse liquor service to a customer or guest.
A customer who appears intoxicated leaves your place of work or special event.
A guest who appears intoxicated tries to buy liquor or asks another guest to buy or order liquor
after service was stopped.
When a young-looking guest asks for a drink or drink ticket, tries to buy liquor, or accepts
delivery of liquor for someone else.
When you need to ask a customer who may be intoxicated to leave your event or place of work.
You can exercise duty of care to your customers by: - ANS ✔✔preventing them from getting
intoxicated and
keeping them safe from harm and preventing them from doing harm to other people.
Foreseeable harm - ANS ✔✔any sort of danger that you can reasonably expect or imagine
happening because of what is going on now.
preventing foreseeable harm as a liquor store seller - ANS ✔✔Refuse to sell liquor to customers
who appear intoxicated and try to buy more liquor.
