Healthcare Quality Management (HCQM)
Detailed Exam Study Guide (Questions
and Answers) Latest Edition
1. What group acts on the behalf of consumers to keep healthcare costs down?
- ANSWER Insurance industry
2. Which of the following is one aspect of the definition of healthcare quality?
- ANSWER Consistent with current professional knowledge
3. What organization published Crossing the Quality Chasm: A New Health
System for the 21st Century? - ANSWER Institute of Medicine
4. Which of the following healthcare dimensions was NOT mentioned by the
Committee on Quality of Health Care in America as an area that needed
improvement? - ANSWER Convenience
5. One reason healthcare organizations seek accreditation is to stimulate
internal quality improvement efforts. - ANSWER True
6. Which of the following is a structure measure used to evaluate hospital
performance? - ANSWER Number of disaster drills conducted annually
7. What is the denominator for the performance measure "percentage of home
health patients admitted to the hospital"? - ANSWER Total number of home
health patients
,8. Which of the following is a process measure of performance in a hospital
intensive care unit? - ANSWER Percentage of staff using hand cleaner
when entering patient room
9. What type of healthcare organization uses measures found in the Healthcare
Effectiveness Data and Information Set (HEDIS)? - ANSWER Health
insurance plan
10.Which of the following is a data-gathering tool used to collect performance
measurement data? - ANSWER Check sheet
11.What activity-level measure is related to the system-level measure
"percentage of hospital patients who are very satisfied with the overall
quality of care"? - ANSWER Percentage of patients reporting that nurses
treated them with respect
12.What situation puts data accuracy at risk when more than two people are
independently gathering data for the same performance measure? -
ANSWER Poor interrater reliability
13.What is a process measure of staff performance in a nursing home? -
ANSWER Number of records lacking documentation of resident's allergies
14.What is the first step in constructing a performance measurement? -
ANSWER Identify topic of interest
15.What framework is used by an organization to categorize system-level
performance measures? - ANSWER Balanced scorecard
, 16.Which of the following is a trend in modern health care across industrialized
nations? - ANSWER Providers are becoming more specialized.
17.In regard to health disparities around the world, which of the following
statements is most true? - ANSWER The root causes of health disparities
are complex.
18.Which of the following countries has implemented cost-effectiveness
requirements for drug approvals? - ANSWER All of the above
19.Among developed nations which of the following statements is true? -
ANSWER During the past 15 years, countries around the world have used
different approaches to improve health care quality and access.
20.When desired results are achieved with minimal expenditure of resources,
the healthcare services are most accurately described as what? - ANSWER
Cost-effective
21.Which of the following best describes a reliable healthcare service? -
ANSWER One that consistently performs as intended
22.Which of the following is one of the three broad aims of the National
Quality Strategy? - ANSWER Affordable care
23.The healthcare quality Triple Aim framework was developed by the
National Academy of Medicine. - ANSWER False
24.Doctors often practice defensive medicine for the purpose of avoiding
malpractice liability. - ANSWER True
Detailed Exam Study Guide (Questions
and Answers) Latest Edition
1. What group acts on the behalf of consumers to keep healthcare costs down?
- ANSWER Insurance industry
2. Which of the following is one aspect of the definition of healthcare quality?
- ANSWER Consistent with current professional knowledge
3. What organization published Crossing the Quality Chasm: A New Health
System for the 21st Century? - ANSWER Institute of Medicine
4. Which of the following healthcare dimensions was NOT mentioned by the
Committee on Quality of Health Care in America as an area that needed
improvement? - ANSWER Convenience
5. One reason healthcare organizations seek accreditation is to stimulate
internal quality improvement efforts. - ANSWER True
6. Which of the following is a structure measure used to evaluate hospital
performance? - ANSWER Number of disaster drills conducted annually
7. What is the denominator for the performance measure "percentage of home
health patients admitted to the hospital"? - ANSWER Total number of home
health patients
,8. Which of the following is a process measure of performance in a hospital
intensive care unit? - ANSWER Percentage of staff using hand cleaner
when entering patient room
9. What type of healthcare organization uses measures found in the Healthcare
Effectiveness Data and Information Set (HEDIS)? - ANSWER Health
insurance plan
10.Which of the following is a data-gathering tool used to collect performance
measurement data? - ANSWER Check sheet
11.What activity-level measure is related to the system-level measure
"percentage of hospital patients who are very satisfied with the overall
quality of care"? - ANSWER Percentage of patients reporting that nurses
treated them with respect
12.What situation puts data accuracy at risk when more than two people are
independently gathering data for the same performance measure? -
ANSWER Poor interrater reliability
13.What is a process measure of staff performance in a nursing home? -
ANSWER Number of records lacking documentation of resident's allergies
14.What is the first step in constructing a performance measurement? -
ANSWER Identify topic of interest
15.What framework is used by an organization to categorize system-level
performance measures? - ANSWER Balanced scorecard
, 16.Which of the following is a trend in modern health care across industrialized
nations? - ANSWER Providers are becoming more specialized.
17.In regard to health disparities around the world, which of the following
statements is most true? - ANSWER The root causes of health disparities
are complex.
18.Which of the following countries has implemented cost-effectiveness
requirements for drug approvals? - ANSWER All of the above
19.Among developed nations which of the following statements is true? -
ANSWER During the past 15 years, countries around the world have used
different approaches to improve health care quality and access.
20.When desired results are achieved with minimal expenditure of resources,
the healthcare services are most accurately described as what? - ANSWER
Cost-effective
21.Which of the following best describes a reliable healthcare service? -
ANSWER One that consistently performs as intended
22.Which of the following is one of the three broad aims of the National
Quality Strategy? - ANSWER Affordable care
23.The healthcare quality Triple Aim framework was developed by the
National Academy of Medicine. - ANSWER False
24.Doctors often practice defensive medicine for the purpose of avoiding
malpractice liability. - ANSWER True
