HR BLOCK PRACTICE SCRIPT 2026
QUESTIONS SOLUTIONS GRADED A+
⩥ What is the completion deadline for the H&R Block TS25 training?
Answer: December 31, 2025.
⩥ What is the hourly wage for the first season at H&R Block? Answer:
$20/hr weekly.
⩥ What is the policy on attendance during the H&R Block training?
Answer: Missed time must be made up, with no more than 12 hours
missed.
⩥ What should you do if you have ethics concerns during training?
Answer: Report to the designated email or call +1 855-ETHICS-3.
⩥ What is the required dress code for the first shift in the office?
Answer: Business casual; no jeans or sweatpants.
⩥ What is the purpose of the Block Academy Paid Training? Answer: To
provide seasonal benefits including Voluntary Leave and Mental Health
support.
, ⩥ What is the required continuing education (CE) for tax professionals
at H&R Block? Answer: 10 hours of CE required per year (unpaid).
⩥ What are the options for Tax Professional Incentive and Certification?
Answer: One exam in person, or two if failed three times.
⩥ What is the first step in the client experience service standard before
service begins? Answer: Clients can call the office and leave a message
or upload documents via DDO.
⩥ What is the significance of the 'PAC' acronym in client service?
Answer: PAC stands for Prioritize, Appreciate, Complete.
⩥ What should be done if a client is put on hold? Answer: Add detailed
notes on what is needed from both the client and the tax preparer.
⩥ What is the objective of BlockWork Online (BWO)? Answer: To
recognize entries for various Form 1040 schedules and accurately
complete case studies.
⩥ What are the key functions of the Work Center at H&R Block?
Answer: Client management, training modules, performance tracking,
communications, and tools & resources.
QUESTIONS SOLUTIONS GRADED A+
⩥ What is the completion deadline for the H&R Block TS25 training?
Answer: December 31, 2025.
⩥ What is the hourly wage for the first season at H&R Block? Answer:
$20/hr weekly.
⩥ What is the policy on attendance during the H&R Block training?
Answer: Missed time must be made up, with no more than 12 hours
missed.
⩥ What should you do if you have ethics concerns during training?
Answer: Report to the designated email or call +1 855-ETHICS-3.
⩥ What is the required dress code for the first shift in the office?
Answer: Business casual; no jeans or sweatpants.
⩥ What is the purpose of the Block Academy Paid Training? Answer: To
provide seasonal benefits including Voluntary Leave and Mental Health
support.
, ⩥ What is the required continuing education (CE) for tax professionals
at H&R Block? Answer: 10 hours of CE required per year (unpaid).
⩥ What are the options for Tax Professional Incentive and Certification?
Answer: One exam in person, or two if failed three times.
⩥ What is the first step in the client experience service standard before
service begins? Answer: Clients can call the office and leave a message
or upload documents via DDO.
⩥ What is the significance of the 'PAC' acronym in client service?
Answer: PAC stands for Prioritize, Appreciate, Complete.
⩥ What should be done if a client is put on hold? Answer: Add detailed
notes on what is needed from both the client and the tax preparer.
⩥ What is the objective of BlockWork Online (BWO)? Answer: To
recognize entries for various Form 1040 schedules and accurately
complete case studies.
⩥ What are the key functions of the Work Center at H&R Block?
Answer: Client management, training modules, performance tracking,
communications, and tools & resources.
