HR BLOCK CERTIFICATION TEST 2026
QUESTIONS WITH SOLUTIONS GRADED A+
⩥ Block Works Online (BWO). Answer: Cloud-based tax preparation
system integrated with Work Center for preparing, reviewing, and filing
returns.
⩥ Digital Drop-Off (DDO). Answer: Secure method for clients to upload
documents remotely without visiting an office.
⩥ Approve Online (AOL). Answer: Remote signature tool allowing
clients to approve returns electronically.
⩥ Tax Professional Incentive (TPI). Answer: Seasonal bonus program
based on revenue; up to 12.5% of tax season earnings.
⩥ TRS Workflow. Answer: Tax Return Status tracker showing stages
like In Progress, Ready to Sign, E-Filed, Accepted, or Hold.
⩥ Client Card. Answer: Sidebar in Work Center showing client contact
info, services, appointments, and documents.
⩥ Softphone. Answer: Internet-based phone system used via Microsoft
Teams and headset for office calls.
QUESTIONS WITH SOLUTIONS GRADED A+
⩥ Block Works Online (BWO). Answer: Cloud-based tax preparation
system integrated with Work Center for preparing, reviewing, and filing
returns.
⩥ Digital Drop-Off (DDO). Answer: Secure method for clients to upload
documents remotely without visiting an office.
⩥ Approve Online (AOL). Answer: Remote signature tool allowing
clients to approve returns electronically.
⩥ Tax Professional Incentive (TPI). Answer: Seasonal bonus program
based on revenue; up to 12.5% of tax season earnings.
⩥ TRS Workflow. Answer: Tax Return Status tracker showing stages
like In Progress, Ready to Sign, E-Filed, Accepted, or Hold.
⩥ Client Card. Answer: Sidebar in Work Center showing client contact
info, services, appointments, and documents.
⩥ Softphone. Answer: Internet-based phone system used via Microsoft
Teams and headset for office calls.
