PGA PGM Level 2-3.0 ACTUAL EXAM | COMPLETE QUESTIONS WITH EXPERT
SOLUTIONS | 2026 LATEST UPDATED | GET A+
1. Which of the following is one benefit of the team approach?: Mobilizes the creativity
& innovation necessary to solve problems.
2. Which of the following is a key characteristic of the effective teams?: Team members have clearly defined goals
3. What quality is most desirable in a person tasked with managing play?: Ability to communicate with different
players
4. When are private facilities exempt from the accommodation requirements
of the Americans w/Disabilities act?: If the facility is always closed to non-members
5. What is the benefit of a caddie program: caddies help maintain the course
6. What facility functions need written safety procedures to insure uniform actions of staff?: golf car usage &
inclement weather
7. effective team managers will allow their most creative people to work independently: FALSE
8. Which of the following activities might be included in a "one-minute manager" routine?: Feedback
9. Managing play best practices are the same across facility types. (T/F): FALSE 10. Tournament directors rely on
the food & Beverage operation to meet members & guests physical & social needs. (T/F): True
11. How can the starter positively affect the pace-of-play?: Communicate the pace-of-play guidelines of the day to
all
12. What does the USGA's Pace Rating System help determine?: Average time to play the course
13. Which tee time starting system can reliably prevent players from monopolizing the best tee times?: Lottery
, 14. How should surveys, focus groups, and sales analyses be used to keep a facility from wasting money on
ineffective promotions?: Define the target market 15. Which of the following is an example of an attraction program at
a golf facility: Free Instruction Clinic
16. Which of the following is the best example of indirect competition to an 18-Hole daily fee facility: Off Course
Retailer
17 What does the American Marketing Association refer to as a name, term, sign, symbol, or design, or combination of
them intended to identify the goods & services of a seller?: Brand
18. Which of the following measures as a reliable indicator of the effectiveness of a promotional program?: Change
in Customer Behaviors
19. How can a facility determine the viability of a promotional program?: Interview the target group
20. Which is the management tool for defining the structure of the golf operation?: Policies & Procedures
21. What is the first step in acquiring a new technology-based system?: Assess the facility needs
22. Which is an example of external staff training?: providing product knowledge by vendors 23. Job descriptions
should identify the skills necessary to accomplish the tasks associated with each position. (T/F): TRUE
24. How can a facility foster a culture of improvement?: Encourage managerial communications
25. Policies & Procedures are apart of which support element of the golf operations organization?: Systems
26. What is the principal; focus of the golf operation?: Implementing a business plan 27. What would a typical
organizational chart of the golf operation show?: reporting relationships
28. What should a manager consider when deterring the number of employees needed to run an operation?: Business
objectives
29. Self-assessments are an appropriate means for a facility staff to align their personal goals with business goals.
(T/F): TRUE
30. Which is a determinant of the complexity of a facility's organization chart?-
SOLUTIONS | 2026 LATEST UPDATED | GET A+
1. Which of the following is one benefit of the team approach?: Mobilizes the creativity
& innovation necessary to solve problems.
2. Which of the following is a key characteristic of the effective teams?: Team members have clearly defined goals
3. What quality is most desirable in a person tasked with managing play?: Ability to communicate with different
players
4. When are private facilities exempt from the accommodation requirements
of the Americans w/Disabilities act?: If the facility is always closed to non-members
5. What is the benefit of a caddie program: caddies help maintain the course
6. What facility functions need written safety procedures to insure uniform actions of staff?: golf car usage &
inclement weather
7. effective team managers will allow their most creative people to work independently: FALSE
8. Which of the following activities might be included in a "one-minute manager" routine?: Feedback
9. Managing play best practices are the same across facility types. (T/F): FALSE 10. Tournament directors rely on
the food & Beverage operation to meet members & guests physical & social needs. (T/F): True
11. How can the starter positively affect the pace-of-play?: Communicate the pace-of-play guidelines of the day to
all
12. What does the USGA's Pace Rating System help determine?: Average time to play the course
13. Which tee time starting system can reliably prevent players from monopolizing the best tee times?: Lottery
, 14. How should surveys, focus groups, and sales analyses be used to keep a facility from wasting money on
ineffective promotions?: Define the target market 15. Which of the following is an example of an attraction program at
a golf facility: Free Instruction Clinic
16. Which of the following is the best example of indirect competition to an 18-Hole daily fee facility: Off Course
Retailer
17 What does the American Marketing Association refer to as a name, term, sign, symbol, or design, or combination of
them intended to identify the goods & services of a seller?: Brand
18. Which of the following measures as a reliable indicator of the effectiveness of a promotional program?: Change
in Customer Behaviors
19. How can a facility determine the viability of a promotional program?: Interview the target group
20. Which is the management tool for defining the structure of the golf operation?: Policies & Procedures
21. What is the first step in acquiring a new technology-based system?: Assess the facility needs
22. Which is an example of external staff training?: providing product knowledge by vendors 23. Job descriptions
should identify the skills necessary to accomplish the tasks associated with each position. (T/F): TRUE
24. How can a facility foster a culture of improvement?: Encourage managerial communications
25. Policies & Procedures are apart of which support element of the golf operations organization?: Systems
26. What is the principal; focus of the golf operation?: Implementing a business plan 27. What would a typical
organizational chart of the golf operation show?: reporting relationships
28. What should a manager consider when deterring the number of employees needed to run an operation?: Business
objectives
29. Self-assessments are an appropriate means for a facility staff to align their personal goals with business goals.
(T/F): TRUE
30. Which is a determinant of the complexity of a facility's organization chart?-
