WGU C208 OA Exam | Actual Questions
and Answers Latest Updated 2026/2027
(Graded A+)
Which three individuals within an organization could play the role of change agent?
Choose 3 answers - Correct Answer-Consultant
CEO
Employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing change? - Correct Answer-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to
5 (latest stage).
Select your answers from the pull-down list. - Correct Answer-1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes.
Which type of change model should this person employ? - Correct Answer-Descriptive
, Which two statements characterize low end disruption?
Choose 2 answers - Correct Answer-It evolves over time into a product with more features.
It is an innovation that is good enough.
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Correct Answer-Explaining why the change is needed
Addressing concerns raised by the prospect of change
What is essential for a leader to communicate when undertaking organizational change? - Correct
Answer-A consistent vision of the end result of the change
How should training be viewed during organizational change? - Correct Answer-As a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? - Correct
Answer-By offering positive feedback
Which approach is proven and effective in using reinforcement to sustain change? - Correct
Answer-Repeating the messages of vision, process, and goals through a variety of channels What
is a common cause for the failure of organizational change? - Correct Answer-Unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Correct Answer-It drives people to bring reality in line with their vision.
Which emotion is prevalent among almost all employees during the process of organizational
change? - Correct Answer-stress
Which practice can lead to unconscious resistance to attempts at organizational change? - Correct
Answer-Tiring staff with unrelated demands
How can leaders effectively address resistance to change through communication? - Correct
Answer-By being consistent, open, and empathetic
How do mental models impact individuals' responses to organizational change according to Black
and Gregersen? - Correct Answer-Mental models can become barriers that prevent stakeholders'
from perceiving the need for change.
Which scenario is an example of one of Black and Gregersen's strategies for overcoming barriers to
change? - Correct Answer-A CEO champions a change process by both accepting responsibility
and providing clear metrics for the change initiatives.
How should leaders view difficult questions and serious concerns from employees about change
initiatives? - Correct Answer-As opportunities to provide honest and persuasive context
and Answers Latest Updated 2026/2027
(Graded A+)
Which three individuals within an organization could play the role of change agent?
Choose 3 answers - Correct Answer-Consultant
CEO
Employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing change? - Correct Answer-Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to
5 (latest stage).
Select your answers from the pull-down list. - Correct Answer-1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes.
Which type of change model should this person employ? - Correct Answer-Descriptive
, Which two statements characterize low end disruption?
Choose 2 answers - Correct Answer-It evolves over time into a product with more features.
It is an innovation that is good enough.
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - Correct Answer-Explaining why the change is needed
Addressing concerns raised by the prospect of change
What is essential for a leader to communicate when undertaking organizational change? - Correct
Answer-A consistent vision of the end result of the change
How should training be viewed during organizational change? - Correct Answer-As a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? - Correct
Answer-By offering positive feedback
Which approach is proven and effective in using reinforcement to sustain change? - Correct
Answer-Repeating the messages of vision, process, and goals through a variety of channels What
is a common cause for the failure of organizational change? - Correct Answer-Unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Correct Answer-It drives people to bring reality in line with their vision.
Which emotion is prevalent among almost all employees during the process of organizational
change? - Correct Answer-stress
Which practice can lead to unconscious resistance to attempts at organizational change? - Correct
Answer-Tiring staff with unrelated demands
How can leaders effectively address resistance to change through communication? - Correct
Answer-By being consistent, open, and empathetic
How do mental models impact individuals' responses to organizational change according to Black
and Gregersen? - Correct Answer-Mental models can become barriers that prevent stakeholders'
from perceiving the need for change.
Which scenario is an example of one of Black and Gregersen's strategies for overcoming barriers to
change? - Correct Answer-A CEO champions a change process by both accepting responsibility
and providing clear metrics for the change initiatives.
How should leaders view difficult questions and serious concerns from employees about change
initiatives? - Correct Answer-As opportunities to provide honest and persuasive context
