GENERAL MANAGEMENT EXAM REVIEW –
NOCTI 2026 STUDY GUIDE | PRACTICE
QUESTIONS, ANSWERS & RATIONALES
| GRADED A+ | GUARANTEED SUCCESS
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales Included
, objectives specific, short term statements detailing how to achieve the organizations goals
SWOT analysis SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool used
to analyze an organizations strengths, weakness, opportunities and threats
strategic planning the process of determining the major goals of the organization and the policies
and strategies for obtaining and using resources to achieve those goals
tactical planning the process of developing detailed, short term statements about what is to be
done, who is to do it, and how it is to be done
operational planning the process of setting work standards and schedules necessary to implement the
company's tactical objectives
contingency planning the process of preparing alternative courses of action that may be used if the
primary plans don't achieve the organizations objectives
decision making choosing among two or more alternatives
problem solving the process of solving the everyday problems that occur. problem solving is less
formal than decision making and usually calls for quicker action
brainstorming coming up with as many solutions to a problem as possible in a short period of
time with no censoring of ideas
PMI PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one
column, all the minuses in another, and the implications in a third column
organization chart a visual device that shows relationships among people and divides the
organizatins work; it shows who is accountable for the completion of specific
work and who reports to whom
top management highest level of management, consisting of the president and other key company
executives who develop strategic plans
middle management the level of management that includes general managers, dividsion managers, and
branch and plant managers who are responsible for tactical planning and
controlling
supervisory management managers who are directly responsible for supervising workers and evaluating
their daily performance
technical skills skills that involve the ability to perform tasks in a specific discipline or department
human relations skills skills that involve communication and motivation; they enable managers to work
through and with people
conceptual skills skills that involve the ability to picture the organization as a whole and the
relationship among its various parts
NOCTI 2026 STUDY GUIDE | PRACTICE
QUESTIONS, ANSWERS & RATIONALES
| GRADED A+ | GUARANTEED SUCCESS
Updated 2026 Questions and Answers
100% Verified Exam Prep and Comprehensive
Rationales Included
, objectives specific, short term statements detailing how to achieve the organizations goals
SWOT analysis SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool used
to analyze an organizations strengths, weakness, opportunities and threats
strategic planning the process of determining the major goals of the organization and the policies
and strategies for obtaining and using resources to achieve those goals
tactical planning the process of developing detailed, short term statements about what is to be
done, who is to do it, and how it is to be done
operational planning the process of setting work standards and schedules necessary to implement the
company's tactical objectives
contingency planning the process of preparing alternative courses of action that may be used if the
primary plans don't achieve the organizations objectives
decision making choosing among two or more alternatives
problem solving the process of solving the everyday problems that occur. problem solving is less
formal than decision making and usually calls for quicker action
brainstorming coming up with as many solutions to a problem as possible in a short period of
time with no censoring of ideas
PMI PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one
column, all the minuses in another, and the implications in a third column
organization chart a visual device that shows relationships among people and divides the
organizatins work; it shows who is accountable for the completion of specific
work and who reports to whom
top management highest level of management, consisting of the president and other key company
executives who develop strategic plans
middle management the level of management that includes general managers, dividsion managers, and
branch and plant managers who are responsible for tactical planning and
controlling
supervisory management managers who are directly responsible for supervising workers and evaluating
their daily performance
technical skills skills that involve the ability to perform tasks in a specific discipline or department
human relations skills skills that involve communication and motivation; they enable managers to work
through and with people
conceptual skills skills that involve the ability to picture the organization as a whole and the
relationship among its various parts
