Waffle House Red Star Test – Study Guide, Practice Questions & Certification
Prep
10 steps of customer service - ✔✔1) friendly greeting
2) beat to seat
3) suggestive sell
4) write guest check
5) call order
6) listen for call back & watch
7) anticipate needs & deliver drinks
8) deliver hot food. Total guest check
9) follow up
10) collect, thank customers, invite back
5 service priorities - ✔✔1. Greet
2. Deliver hot food
3. Take Payment
4. Take order
5. Set up new customers
identify which of the 5 services priorities are listed below:
Ben is at the register waiting to pay for his meal - ✔✔Priority #3
identify which of the 5 services priorities are listed below:
Holly is waiting to place her order - ✔✔Priority #4
Prep
10 steps of customer service - ✔✔1) friendly greeting
2) beat to seat
3) suggestive sell
4) write guest check
5) call order
6) listen for call back & watch
7) anticipate needs & deliver drinks
8) deliver hot food. Total guest check
9) follow up
10) collect, thank customers, invite back
5 service priorities - ✔✔1. Greet
2. Deliver hot food
3. Take Payment
4. Take order
5. Set up new customers
identify which of the 5 services priorities are listed below:
Ben is at the register waiting to pay for his meal - ✔✔Priority #3
identify which of the 5 services priorities are listed below:
Holly is waiting to place her order - ✔✔Priority #4
