PGA PGM 3.0 - Level 3 Practice Exam Questions with Complete 100%
Verified Solutions (2026/2027 update) |A+ Graded.
What manager behavior is appropriate during the termination stage? - correct answer -Be clear and
decisive, yet considerate
During the termination stage, what prevents the employee from debating the merits of the decision in
order to main employment? - correct answer -Review the problem-solving process and refer to that
there was no adequate improvement
During what stage of correcting performance problems is it important to determine if the performer is
unwilling or unable to meet agreed upon performance expectations? - correct answer -Termination
During the termination meeting, the performer begins to criticize the manager's decision. What is the
action step the manager should take? - correct answer -Review the problem-solving process and refer to
that there was no adequate improvement.
What action step is taken after explaining the rationale for terminating employment? - correct answer -
Indicate final date of employment
1|Page
,An employee was given a written statement of conditions for continued employment after failing to meet
previously agreed upon improvements to her attitude. If the employee declines to meet these conditions,
what is the next stage? - correct answer -Termination
The directing strategy is best used with what type of employee? - correct answer -Inexperienced and
enthusiastic
The convincing strategy is best used with what type of employee? - correct answer -Unfamiliar with task
and hesitant or resistant to perform
The involving strategy is best used with what type of employee? - correct answer -Experienced with task
but resistant to perform
The supporting strategy is best used with what type of employee? - correct answer -Capable and
motivated
When should a manager address performance gaps if an issue arises regarding a performer's work? -
correct answer -If a gap arises, address the gap as soon as possible.
2|Page
, How should the complexity of a task be handled if a performer is learning something new? - correct
answer -Start simply, basics first.
What expectations should a manager's performance standards reflect? - correct answer -Quality,
timeliness, and initiative
What element of the performance system describes the job task? - correct answer -Performance
expectations
What is the recommended guideline a manager should use if an employee's actual performance differs
from expected performance? - correct answer -The performance system
How should resources be allocated to avoid overwhelming a performer? - correct answer -Make
performer aware of available recourses. Involve performer in allocation.
What types of resources are needed to carry out the facility's mission and financial goals? - correct
answer -Material, physical, human, financial, and time based
3|Page
Verified Solutions (2026/2027 update) |A+ Graded.
What manager behavior is appropriate during the termination stage? - correct answer -Be clear and
decisive, yet considerate
During the termination stage, what prevents the employee from debating the merits of the decision in
order to main employment? - correct answer -Review the problem-solving process and refer to that
there was no adequate improvement
During what stage of correcting performance problems is it important to determine if the performer is
unwilling or unable to meet agreed upon performance expectations? - correct answer -Termination
During the termination meeting, the performer begins to criticize the manager's decision. What is the
action step the manager should take? - correct answer -Review the problem-solving process and refer to
that there was no adequate improvement.
What action step is taken after explaining the rationale for terminating employment? - correct answer -
Indicate final date of employment
1|Page
,An employee was given a written statement of conditions for continued employment after failing to meet
previously agreed upon improvements to her attitude. If the employee declines to meet these conditions,
what is the next stage? - correct answer -Termination
The directing strategy is best used with what type of employee? - correct answer -Inexperienced and
enthusiastic
The convincing strategy is best used with what type of employee? - correct answer -Unfamiliar with task
and hesitant or resistant to perform
The involving strategy is best used with what type of employee? - correct answer -Experienced with task
but resistant to perform
The supporting strategy is best used with what type of employee? - correct answer -Capable and
motivated
When should a manager address performance gaps if an issue arises regarding a performer's work? -
correct answer -If a gap arises, address the gap as soon as possible.
2|Page
, How should the complexity of a task be handled if a performer is learning something new? - correct
answer -Start simply, basics first.
What expectations should a manager's performance standards reflect? - correct answer -Quality,
timeliness, and initiative
What element of the performance system describes the job task? - correct answer -Performance
expectations
What is the recommended guideline a manager should use if an employee's actual performance differs
from expected performance? - correct answer -The performance system
How should resources be allocated to avoid overwhelming a performer? - correct answer -Make
performer aware of available recourses. Involve performer in allocation.
What types of resources are needed to carry out the facility's mission and financial goals? - correct
answer -Material, physical, human, financial, and time based
3|Page
