TEST BANK
BCOM: Business Communication
Carol M. Lehman, Debbie D. DuFrene, and Robyn Walker
ST
──────────────────────────────────────────────────
11th Edition
UV
IA
?_
AP
PR
OV
ED
? ?
, TABLE OF CONTENTS
Test Bank: BCOM Business Communication, 11th Edition
By Carol Lehman, Debbie DuFrene, and Robyn Walker
ST
Part 1 Communication Foundations
Chapter 1 Establishing a Framework for Business Communication
UV
Chapter 2 Focusing on Interpersonal and Group Communication
Part 2 Communications Analysis
Chapter 3
IA
Planning and Decision Making
Chapter 4 Preparing Written Messages
?_
Part 3 Communication Through Voice, Electronic, and Written Messages
Chapter 5 Communicating Electronically
Chapter 6 Delivering Good- and Neutral-News Messages
AP
Chapter 7 Delivering Bad-News Messages
Chapter 8 Delivering Persuasive Messages
PR
Part 4 Communication Through Reports and Business Presentations
Chapter 9 Understanding the Report Process and Research Methods
Chapter 10 Managing Data and Using Graphics
OV
Chapter 11 Organizing and Preparing Reports and Proposals
Chapter 12 Designing and Delivering Business Presentations
Part 5 Communication for Employment
ED
Chapter 13 Preparing Résumés and Application Messages
Chapter 14 Interviewing for a Job and Preparing Employment Messages
??
1
,Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
Indicate the answer choice that best completes the statement or answers the question.
1. In ideal situations, the goal of communication is to .
a. reach mutual understanding
b. better prospects of self-advancement
ST
c. provide valuable feedback
d. commend others
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver
UV
are examples of .
a. synergies
b. interferences
c. chronemics
d. connotations
IA
3. When communicating important messages to audiences less familiar to us, it is especially important to .
a. assume that understanding has taken place to avoid offending the receiver
?_
b. ask someone more familiar with that audience to deliver the message instead
c. check with the receiver to see if understanding has taken place
d. rely on what we know about other types of audiences we frequently communicate with
AP
4. The communication network is a channel typified by the organizational chart, which is created by management
to define individual and group relationships and to specify lines of responsibility.
a. decentralized
b. formal
PR
c. grapevine
d. informal
5. Which of the following is true of the informal communication network?
a. It tends to follow a slower process than formal communication.
OV
b. It continuously develops as people interact to accommodate their social and psychological needs.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It remains static and parallels the established organizational chart.
ED
6. Which of the following is true of organizational communication?
a. Unless you are in a high-level role, your communication will not likely have an effect on the organization's
success as a whole.
b. Informal channels are not an important part of the organizational communication process.
c. Regardless of your role, your ability to communicate effectively impacts both the organization and your
??
personal success within it.
d. All organizational communication flows are planned and structured.
7. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
, Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
c. It passes a message through a linear channel.
d. It has a single, consistent source.
8. Aryana looks forward to her biannual performance meeting with her manager because it helps her learn about the
quality of her job performance. This type of meeting is an example of communication.
ST
a. downward
b. upward
c. horizontal
d. disciplinary
UV
9. Rodrigo, an employee at Analysts Inc., hears about a change in the company's leave policy from one of his coworkers
and shares this information with another coworker, Janelle. Janelle, in turn, passes on the information to her teammates.
However, this information has not been officially confirmed. In this scenario, the information has been exchanged through
.
IA
a. kinesic communication
b. upward communication
c. downward communication
?_
d. grapevine communication
10. communication flows from supervisors to employees or from policy makers to operating personnel.
a. Upward
AP
b. Horizontal
c. Downward
d. Reverse
PR
11. Which of the following is true of downward communication?
a. The process of creating and submitting progress reports to managers is an example of downward
communication.
b. Recording a project's results and accomplishments involves downward communication.
c. Orientation to a company's rules and practices is an element of downward communication.
OV
d. Problem solving and clarifications in organizations involve downward communication.
12. Chantelle, the manager of the claims department in an insurance company, meets with her team to explain the new
claim form the company will be using moving forward. This scenario is an example of .
a. upward communication
ED
b. downward communication
c. horizontal communication
d. written communication
??
13. communication is the primary means of achieving coordination in a functional organizational structure.
a. Downward
b. Upward
c. Horizontal or lateral
d. Managerial
BCOM: Business Communication
Carol M. Lehman, Debbie D. DuFrene, and Robyn Walker
ST
──────────────────────────────────────────────────
11th Edition
UV
IA
?_
AP
PR
OV
ED
? ?
, TABLE OF CONTENTS
Test Bank: BCOM Business Communication, 11th Edition
By Carol Lehman, Debbie DuFrene, and Robyn Walker
ST
Part 1 Communication Foundations
Chapter 1 Establishing a Framework for Business Communication
UV
Chapter 2 Focusing on Interpersonal and Group Communication
Part 2 Communications Analysis
Chapter 3
IA
Planning and Decision Making
Chapter 4 Preparing Written Messages
?_
Part 3 Communication Through Voice, Electronic, and Written Messages
Chapter 5 Communicating Electronically
Chapter 6 Delivering Good- and Neutral-News Messages
AP
Chapter 7 Delivering Bad-News Messages
Chapter 8 Delivering Persuasive Messages
PR
Part 4 Communication Through Reports and Business Presentations
Chapter 9 Understanding the Report Process and Research Methods
Chapter 10 Managing Data and Using Graphics
OV
Chapter 11 Organizing and Preparing Reports and Proposals
Chapter 12 Designing and Delivering Business Presentations
Part 5 Communication for Employment
ED
Chapter 13 Preparing Résumés and Application Messages
Chapter 14 Interviewing for a Job and Preparing Employment Messages
??
1
,Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
Indicate the answer choice that best completes the statement or answers the question.
1. In ideal situations, the goal of communication is to .
a. reach mutual understanding
b. better prospects of self-advancement
ST
c. provide valuable feedback
d. commend others
2. In the communication process, differences in education level, experience, and culture of the sender and the receiver
UV
are examples of .
a. synergies
b. interferences
c. chronemics
d. connotations
IA
3. When communicating important messages to audiences less familiar to us, it is especially important to .
a. assume that understanding has taken place to avoid offending the receiver
?_
b. ask someone more familiar with that audience to deliver the message instead
c. check with the receiver to see if understanding has taken place
d. rely on what we know about other types of audiences we frequently communicate with
AP
4. The communication network is a channel typified by the organizational chart, which is created by management
to define individual and group relationships and to specify lines of responsibility.
a. decentralized
b. formal
PR
c. grapevine
d. informal
5. Which of the following is true of the informal communication network?
a. It tends to follow a slower process than formal communication.
OV
b. It continuously develops as people interact to accommodate their social and psychological needs.
c. It is dictated by the managerial, technical, cultural, and structural environment of an organization.
d. It remains static and parallels the established organizational chart.
ED
6. Which of the following is true of organizational communication?
a. Unless you are in a high-level role, your communication will not likely have an effect on the organization's
success as a whole.
b. Informal channels are not an important part of the organizational communication process.
c. Regardless of your role, your ability to communicate effectively impacts both the organization and your
??
personal success within it.
d. All organizational communication flows are planned and structured.
7. Which of the following is true of grapevine communication?
a. It has a reputation for being speedy but inaccurate.
b. It carries formal as well as informal messages within an organization.
, Name: Class: Date:
Chapter 01: Establishing a Framework for Business Communication
c. It passes a message through a linear channel.
d. It has a single, consistent source.
8. Aryana looks forward to her biannual performance meeting with her manager because it helps her learn about the
quality of her job performance. This type of meeting is an example of communication.
ST
a. downward
b. upward
c. horizontal
d. disciplinary
UV
9. Rodrigo, an employee at Analysts Inc., hears about a change in the company's leave policy from one of his coworkers
and shares this information with another coworker, Janelle. Janelle, in turn, passes on the information to her teammates.
However, this information has not been officially confirmed. In this scenario, the information has been exchanged through
.
IA
a. kinesic communication
b. upward communication
c. downward communication
?_
d. grapevine communication
10. communication flows from supervisors to employees or from policy makers to operating personnel.
a. Upward
AP
b. Horizontal
c. Downward
d. Reverse
PR
11. Which of the following is true of downward communication?
a. The process of creating and submitting progress reports to managers is an example of downward
communication.
b. Recording a project's results and accomplishments involves downward communication.
c. Orientation to a company's rules and practices is an element of downward communication.
OV
d. Problem solving and clarifications in organizations involve downward communication.
12. Chantelle, the manager of the claims department in an insurance company, meets with her team to explain the new
claim form the company will be using moving forward. This scenario is an example of .
a. upward communication
ED
b. downward communication
c. horizontal communication
d. written communication
??
13. communication is the primary means of achieving coordination in a functional organizational structure.
a. Downward
b. Upward
c. Horizontal or lateral
d. Managerial
