COM 312 Final Study Guide Questions
with 100% Correct Answers
The three phases of conflict described in the phase model in chapter 8 - Answer- A.
differentiation, integration, and mutual problem description
Distal outcomes refer to the reactions that are removed and delayed from the
intermediate interaction. They can affect personal growth and perceptions of trust and
intimacy - Answer- True
The tests approach to understanding interpersonal conflict is based on a model of
communication - Answer- D. competence
If two people experiencing conflict perceive each other as competent, their relationship
is likely to be - Answer- A. enhanced
The tendency to mirror a conversational partners behavior is called - Answer- B.
complementarity
The process by which people determine membership in different groups is - Answer- C.
Social categorization
Polarization between organizational groups is - Answer- A. Group Differentiation
Intergroup ideology - Answer- D. All of the above
Which of the following strategic approach is/are best for generating solutions - Answer-
C. both collaboration and compromise
Which of the following is true of group differentiation - Answer- D. All of the above
Which of the following is NOT identified as a standard for judging solutions to
organizational problems - Answer- D. Temporary
Which of the following did the authors mention as a reason for studying conflict? -
Answer- D. All of the above
According to the authors, competence refers to - Answer- A. The ability to achieve your
goals while fulfilling relational and situational expectations
, Conflict can occur at which of the following levels? - Answer- D. All of the above
Which of the following is not a type of actual or perceived conflict? - Answer- C.
Apparent
Effectiveness is ___; appropriateness is ___ - Answer- A. Achieving own goals; fulfilling
other peoples perspectives
According to the authors, interpersonal conflict definitions vary based on which feature?
- Answer- D. Both a and c
Ab example of a level 1 conflict is - Answer- A. when your significant other criticizes
your driving
Conflict behaviors may negatively impact the immune system up to __ hours later -
Answer- D. 20
High school students reported an average of __ conflicts per day involving different
relationships - Answer- D. 7
Conflict is always destructive - Answer- False
How people manage interpersonal conflicts dramatically affects the quality of their
close, personal relationships - Answer- True
According to Dr. John Gottman, marriage outcomes can be predicted with high
accuracy rates based upon how couples interact with each other during conflict -
Answer- True
One benefit of competent conflict management is obtaining valuable goals without
alienating important other - Answer- True
Engaging in conflict has little effect on physical and psychological health - Answer-
False
A false conflict occurs when people disagree but have no objective basis for their
disagreement - Answer- True
Both perceived and actual conflict represent legitimate bases for disagreement -
Answer- True
A latent conflict is characterized by an objective basis for conflict but an inaccurate
perception of the source of blame - Answer- False
As an adolescent your conflict management began dealing with taking control over
personal issues - Answer- True
with 100% Correct Answers
The three phases of conflict described in the phase model in chapter 8 - Answer- A.
differentiation, integration, and mutual problem description
Distal outcomes refer to the reactions that are removed and delayed from the
intermediate interaction. They can affect personal growth and perceptions of trust and
intimacy - Answer- True
The tests approach to understanding interpersonal conflict is based on a model of
communication - Answer- D. competence
If two people experiencing conflict perceive each other as competent, their relationship
is likely to be - Answer- A. enhanced
The tendency to mirror a conversational partners behavior is called - Answer- B.
complementarity
The process by which people determine membership in different groups is - Answer- C.
Social categorization
Polarization between organizational groups is - Answer- A. Group Differentiation
Intergroup ideology - Answer- D. All of the above
Which of the following strategic approach is/are best for generating solutions - Answer-
C. both collaboration and compromise
Which of the following is true of group differentiation - Answer- D. All of the above
Which of the following is NOT identified as a standard for judging solutions to
organizational problems - Answer- D. Temporary
Which of the following did the authors mention as a reason for studying conflict? -
Answer- D. All of the above
According to the authors, competence refers to - Answer- A. The ability to achieve your
goals while fulfilling relational and situational expectations
, Conflict can occur at which of the following levels? - Answer- D. All of the above
Which of the following is not a type of actual or perceived conflict? - Answer- C.
Apparent
Effectiveness is ___; appropriateness is ___ - Answer- A. Achieving own goals; fulfilling
other peoples perspectives
According to the authors, interpersonal conflict definitions vary based on which feature?
- Answer- D. Both a and c
Ab example of a level 1 conflict is - Answer- A. when your significant other criticizes
your driving
Conflict behaviors may negatively impact the immune system up to __ hours later -
Answer- D. 20
High school students reported an average of __ conflicts per day involving different
relationships - Answer- D. 7
Conflict is always destructive - Answer- False
How people manage interpersonal conflicts dramatically affects the quality of their
close, personal relationships - Answer- True
According to Dr. John Gottman, marriage outcomes can be predicted with high
accuracy rates based upon how couples interact with each other during conflict -
Answer- True
One benefit of competent conflict management is obtaining valuable goals without
alienating important other - Answer- True
Engaging in conflict has little effect on physical and psychological health - Answer-
False
A false conflict occurs when people disagree but have no objective basis for their
disagreement - Answer- True
Both perceived and actual conflict represent legitimate bases for disagreement -
Answer- True
A latent conflict is characterized by an objective basis for conflict but an inaccurate
perception of the source of blame - Answer- False
As an adolescent your conflict management began dealing with taking control over
personal issues - Answer- True
