FLETC BOP Final Exam with all Correct & 100% Verified
Answers |Latest Version |Already Graded A+
As a correctional worker, you have responsibility to: ✔Correct Answer-EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
What responsibilities do a correctional workers have to keep conflicts from escalating?
✔Correct Answer-ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
As a listener you need to: ✔Correct Answer-• Concentrate closely on the person who's
talking.
• Communicate your attention to the person.
What are the four main points to remember about communicating attention while you listen?
✔Correct Answer-MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
Your overall body language makes a big difference in encouraging someone to talk to you what
are some key things to remember? ✔Correct Answer-SKB
Sit or lean forward
Keep still
Be aware of the look on your face
What two techniques are involved in responding? ✔Correct Answer-PR
1. Paraphrasing
2. Reflecting
When does paraphrasing occur? ✔Correct Answer-Anytime during the the conversation.
When does reflecting occur? ✔Correct Answer-At the end of the conversation.
What is paraphrasing? ✔Correct Answer-• Determine the basic message. (Matter of zeroing in
on what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what you heard them say).
, What is reflecting? ✔Correct Answer-• Identifying basic feelings (try to look at the situation
from speakers point of view).
• Capture the specific mood and felling in words and reflect them back on the speaker (act like a
mirror, reflecting the persons feelings back to them).
What is probing? ✔Correct Answer-Way to go about getting information from someone
What are the two parts to probing? ✔Correct Answer-• Identify an area that needs to be
explored further
• Use open ended questions and statements to probe for additional information
Probe "Do's and Don'ts" ✔Correct Answer-• DO listen for gaps, inconsistencies, and point of
views that do not make sense.
• DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what, when, where, how, or could.
• DO use directive statements to focus attention on specific points and encourage response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of having to defend themselves.
• DON'T ask leading questions or make statements that reflect your own opinions, assumptions,
and judgements.
What is summarizing? ✔Correct Answer-A brief statement highlighting the main points of
discussion and feeding them back to the other party for clarification
What are the steps on how to obtain closure? ✔Correct Answer-• Explore options
> When appropriate inmates may be included.
• Identify resources
> I.E other staff
• Settle on an action plan
• Clarify roles and expectations
• Set realistic goals and timetables
• Identify follow-up actions
What are behavioral patterns? ✔Correct Answer-How a person typically asks and interacts
with others.
What are the four types of inmates? ✔Correct Answer-PAWP
1. Predatory
2. Average
3. Weak
4. Psychologically disturbed
Describe the predatory inmate. ✔Correct Answer-• Lacks a conscience
Answers |Latest Version |Already Graded A+
As a correctional worker, you have responsibility to: ✔Correct Answer-EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
What responsibilities do a correctional workers have to keep conflicts from escalating?
✔Correct Answer-ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
As a listener you need to: ✔Correct Answer-• Concentrate closely on the person who's
talking.
• Communicate your attention to the person.
What are the four main points to remember about communicating attention while you listen?
✔Correct Answer-MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
Your overall body language makes a big difference in encouraging someone to talk to you what
are some key things to remember? ✔Correct Answer-SKB
Sit or lean forward
Keep still
Be aware of the look on your face
What two techniques are involved in responding? ✔Correct Answer-PR
1. Paraphrasing
2. Reflecting
When does paraphrasing occur? ✔Correct Answer-Anytime during the the conversation.
When does reflecting occur? ✔Correct Answer-At the end of the conversation.
What is paraphrasing? ✔Correct Answer-• Determine the basic message. (Matter of zeroing in
on what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what you heard them say).
, What is reflecting? ✔Correct Answer-• Identifying basic feelings (try to look at the situation
from speakers point of view).
• Capture the specific mood and felling in words and reflect them back on the speaker (act like a
mirror, reflecting the persons feelings back to them).
What is probing? ✔Correct Answer-Way to go about getting information from someone
What are the two parts to probing? ✔Correct Answer-• Identify an area that needs to be
explored further
• Use open ended questions and statements to probe for additional information
Probe "Do's and Don'ts" ✔Correct Answer-• DO listen for gaps, inconsistencies, and point of
views that do not make sense.
• DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what, when, where, how, or could.
• DO use directive statements to focus attention on specific points and encourage response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of having to defend themselves.
• DON'T ask leading questions or make statements that reflect your own opinions, assumptions,
and judgements.
What is summarizing? ✔Correct Answer-A brief statement highlighting the main points of
discussion and feeding them back to the other party for clarification
What are the steps on how to obtain closure? ✔Correct Answer-• Explore options
> When appropriate inmates may be included.
• Identify resources
> I.E other staff
• Settle on an action plan
• Clarify roles and expectations
• Set realistic goals and timetables
• Identify follow-up actions
What are behavioral patterns? ✔Correct Answer-How a person typically asks and interacts
with others.
What are the four types of inmates? ✔Correct Answer-PAWP
1. Predatory
2. Average
3. Weak
4. Psychologically disturbed
Describe the predatory inmate. ✔Correct Answer-• Lacks a conscience
