Certified Travel Agent 2026
Exam Questions and Answers |
Already Graded A+
A-B-C method : A time management strategy that allows you to arrange
your daily tasks according to priority. - ANSWER ✔✔
Back-to-back ticketing : An unethical ticketing practice in which clients
buy two round-trip discount tickets for less than the cost of one round-
trip ticket at full fare, thus circumventing certain restrictions on the
discount tickets by rearranging departures and returns. - ANSWER
✔✔
,Card mills : Organizations that sell travel agent identification cards to the
general public, under the guise of bona fide employment in the travel
industry, promoting access to travel industry discounts. - ANSWER
✔✔
Doublebooking : An unethical reservations practice of booking two
reservations for an individual at the same time. - ANSWER ✔✔
Ethics : Moral principles of right conduct. - ANSWER ✔✔
Hidden-city ticketing : An unethical ticketing practice in which clients buy
a less expensive ticket with a connection then actually end their trip at
the connecting city. - ANSWER ✔✔
Profession : An occupation requiring a specialized body of knowledge. -
ANSWER ✔✔
Professional : The term commonly used to describe people who earn
their living by practicing some skill or engaging in some activity that
requires expertise. - ANSWER ✔✔
Professionalism : The quality demonstrated by professionals who
possess the skills and knowledge to perform their jobs with expertise
and who are committed to the standards of the occupation and to the
interests of the client. - ANSWER ✔✔
,Tickler files : Files that remind you to do something, to assist with time
management. - ANSWER ✔✔
Time log : A record of what you do and how long it takes you to do it, to
assist with time management. - ANSWER ✔✔
Clarity : Principle of business writing that refers to the ability to write
clearly. - ANSWER ✔✔
Completeness : Principle of business writing that involves presenting all
the facts your reader will need to understand and respond to your
message. - ANSWER ✔✔
Conciseness : Principle of business writing that means writing the
message in as few words as possible. - ANSWER ✔✔
Copy : The written component of various marketing communications,
such as brochures and advertisements. - ANSWER ✔✔
Correctness : Principle of business writing that means ensuring that
what you've written is accurate. - ANSWER ✔✔
Courtesy : Principle of business writing that means including remarks in
your writing, showing consideration of your reader's interests and
feelings. - ANSWER ✔✔
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Direct order : An organizational format that begins with the most
important information — usually the conclusion and perhaps a
recommendation. - ANSWER ✔✔
Email : Electronic mail; refers to communications sent from one
computer to another. - ANSWER ✔✔
Emoticon : Refers to emotion icons or symbols resembling a face and
used to express feelings in electronic messages. - ANSWER ✔✔
Editing : Cutting and rearranging text for final presentation. -
ANSWER ✔✔
Executive summary : A special kind of short report that condenses a
complex or lengthy subject into one concise page and may be attached
to the complete report. - ANSWER ✔✔
Hook : An opening line that pulls the reader into the story. - ANSWER
✔✔
Informal research : Includes any type of fact gathering short of a formal,
controlled survey. - ANSWER ✔✔
Inverted pyramid : A style of writing in which key facts are up front,
generally in the first paragraph, and sometimes in the lead sentence;
Exam Questions and Answers |
Already Graded A+
A-B-C method : A time management strategy that allows you to arrange
your daily tasks according to priority. - ANSWER ✔✔
Back-to-back ticketing : An unethical ticketing practice in which clients
buy two round-trip discount tickets for less than the cost of one round-
trip ticket at full fare, thus circumventing certain restrictions on the
discount tickets by rearranging departures and returns. - ANSWER
✔✔
,Card mills : Organizations that sell travel agent identification cards to the
general public, under the guise of bona fide employment in the travel
industry, promoting access to travel industry discounts. - ANSWER
✔✔
Doublebooking : An unethical reservations practice of booking two
reservations for an individual at the same time. - ANSWER ✔✔
Ethics : Moral principles of right conduct. - ANSWER ✔✔
Hidden-city ticketing : An unethical ticketing practice in which clients buy
a less expensive ticket with a connection then actually end their trip at
the connecting city. - ANSWER ✔✔
Profession : An occupation requiring a specialized body of knowledge. -
ANSWER ✔✔
Professional : The term commonly used to describe people who earn
their living by practicing some skill or engaging in some activity that
requires expertise. - ANSWER ✔✔
Professionalism : The quality demonstrated by professionals who
possess the skills and knowledge to perform their jobs with expertise
and who are committed to the standards of the occupation and to the
interests of the client. - ANSWER ✔✔
,Tickler files : Files that remind you to do something, to assist with time
management. - ANSWER ✔✔
Time log : A record of what you do and how long it takes you to do it, to
assist with time management. - ANSWER ✔✔
Clarity : Principle of business writing that refers to the ability to write
clearly. - ANSWER ✔✔
Completeness : Principle of business writing that involves presenting all
the facts your reader will need to understand and respond to your
message. - ANSWER ✔✔
Conciseness : Principle of business writing that means writing the
message in as few words as possible. - ANSWER ✔✔
Copy : The written component of various marketing communications,
such as brochures and advertisements. - ANSWER ✔✔
Correctness : Principle of business writing that means ensuring that
what you've written is accurate. - ANSWER ✔✔
Courtesy : Principle of business writing that means including remarks in
your writing, showing consideration of your reader's interests and
feelings. - ANSWER ✔✔
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, Direct order : An organizational format that begins with the most
important information — usually the conclusion and perhaps a
recommendation. - ANSWER ✔✔
Email : Electronic mail; refers to communications sent from one
computer to another. - ANSWER ✔✔
Emoticon : Refers to emotion icons or symbols resembling a face and
used to express feelings in electronic messages. - ANSWER ✔✔
Editing : Cutting and rearranging text for final presentation. -
ANSWER ✔✔
Executive summary : A special kind of short report that condenses a
complex or lengthy subject into one concise page and may be attached
to the complete report. - ANSWER ✔✔
Hook : An opening line that pulls the reader into the story. - ANSWER
✔✔
Informal research : Includes any type of fact gathering short of a formal,
controlled survey. - ANSWER ✔✔
Inverted pyramid : A style of writing in which key facts are up front,
generally in the first paragraph, and sometimes in the lead sentence;
