Gero 402 Midterm Questions With Complete Solutions
• Attribution Theory Correct Answers o Do I need help
because of personal inadequacy (internal attribution) or because
many people need help for a similar condition (external)?
o Need to know what motivates the helper's behavior.
• Acted from genuine concern
• Acted for ulterior motives
• Performed the action because the person's role demanded it
• Equity/Exchange Theory Correct Answers o Give and take
evenly; inequity generates stress. Individuals on the receiving
end, unable to reciprocate, were less likely to seek or ask for
assistance
• Threats to self-Esteem Model Correct Answers o if help is
perceived as highlighting their inferiority or dependency vs.
assistance as self-supportive.
• Book:
• Help seeking situations are a combination of positive and
negative perceived characteristics of the type of aid being
provided, the person helping, the recipient, and the context
• Why should seniors volunteer Correct Answers o decrease in
heart attack
o Increase longevity
o Better coping with changes
o Depression
• Why Volunteer? Correct Answers o Altruistic motivations
(social expectations):
,• share a skill, desire to assist (compassion for those in need),
make a difference, no others to help, donate personal skills,
religious beliefs
o Personal reasons:
• personal growth, to be challenged, recognition, to repay a debt,
to explore a career, meeting new challenges, free time.
o Self-esteem:
• exchange, give & take (service credit); to feel good/ proud; to
show that I care; to learn something new
1. Contact Correct Answers a. the caller feels rapport, or
accepts that you have an understanding of the problem and the
desire to help solve it.
b. Focus on feelings.
i. How one feels about a problem is initially more important than
the details of the problem itself.
1. "You sound really frustrated". "That must be really hard for
you to deal with."
2. Clarification Correct Answers . Here the focus is on the
problem.
a. Sort out facts to understand the callers difficulty.
b. The "need to know" determines the questions you'll ask.
. "The reason I need to ask you all these questions is to find out
how I can best help you."
3. Closure Correct Answers . The focus is on action.
. An opportunity to sum up, and to make sure the client has all
the necessary information.
i. Make sure you've been understood.
, ii. But remember that the decision to act or not is beyond your
control
1. "Here's the number for the person/organization that may be
able to help. Do you want to read it back to me?"
AAA Correct Answers Area Agency on Aging
AoA Correct Answers Administration on Aging
Benefits of Inter-generational program Correct Answers •
Reaffirmation of worth
• Cognitive and social stimulation
• Improved productivity
• Increase in self-esteem
• Ability to leave a legacy
• Development of meaningful relationships
Categories of continuum of care? Correct Answers Community
resources, support services and long-term care services
Challenges for I&R/A Services Correct Answers • Locating
I&R services where elderly persons live or visit
• Hire professional/diverse staff
• Automate: inform & empower
• Publicize I&R services to seniors and their caregivers
• Regular training of staff. Certification is available for I&A
Specialists (Nat'l I&R Support Center).
• Learning to empower, not creating dependence
• Enhancing I & R Databases: regular updating
• Integrate: single point of entry/ screening
• Confidentiality issues when sharing client info between
• Attribution Theory Correct Answers o Do I need help
because of personal inadequacy (internal attribution) or because
many people need help for a similar condition (external)?
o Need to know what motivates the helper's behavior.
• Acted from genuine concern
• Acted for ulterior motives
• Performed the action because the person's role demanded it
• Equity/Exchange Theory Correct Answers o Give and take
evenly; inequity generates stress. Individuals on the receiving
end, unable to reciprocate, were less likely to seek or ask for
assistance
• Threats to self-Esteem Model Correct Answers o if help is
perceived as highlighting their inferiority or dependency vs.
assistance as self-supportive.
• Book:
• Help seeking situations are a combination of positive and
negative perceived characteristics of the type of aid being
provided, the person helping, the recipient, and the context
• Why should seniors volunteer Correct Answers o decrease in
heart attack
o Increase longevity
o Better coping with changes
o Depression
• Why Volunteer? Correct Answers o Altruistic motivations
(social expectations):
,• share a skill, desire to assist (compassion for those in need),
make a difference, no others to help, donate personal skills,
religious beliefs
o Personal reasons:
• personal growth, to be challenged, recognition, to repay a debt,
to explore a career, meeting new challenges, free time.
o Self-esteem:
• exchange, give & take (service credit); to feel good/ proud; to
show that I care; to learn something new
1. Contact Correct Answers a. the caller feels rapport, or
accepts that you have an understanding of the problem and the
desire to help solve it.
b. Focus on feelings.
i. How one feels about a problem is initially more important than
the details of the problem itself.
1. "You sound really frustrated". "That must be really hard for
you to deal with."
2. Clarification Correct Answers . Here the focus is on the
problem.
a. Sort out facts to understand the callers difficulty.
b. The "need to know" determines the questions you'll ask.
. "The reason I need to ask you all these questions is to find out
how I can best help you."
3. Closure Correct Answers . The focus is on action.
. An opportunity to sum up, and to make sure the client has all
the necessary information.
i. Make sure you've been understood.
, ii. But remember that the decision to act or not is beyond your
control
1. "Here's the number for the person/organization that may be
able to help. Do you want to read it back to me?"
AAA Correct Answers Area Agency on Aging
AoA Correct Answers Administration on Aging
Benefits of Inter-generational program Correct Answers •
Reaffirmation of worth
• Cognitive and social stimulation
• Improved productivity
• Increase in self-esteem
• Ability to leave a legacy
• Development of meaningful relationships
Categories of continuum of care? Correct Answers Community
resources, support services and long-term care services
Challenges for I&R/A Services Correct Answers • Locating
I&R services where elderly persons live or visit
• Hire professional/diverse staff
• Automate: inform & empower
• Publicize I&R services to seniors and their caregivers
• Regular training of staff. Certification is available for I&A
Specialists (Nat'l I&R Support Center).
• Learning to empower, not creating dependence
• Enhancing I & R Databases: regular updating
• Integrate: single point of entry/ screening
• Confidentiality issues when sharing client info between
