Ethics, and Technician
Certification Overview 2026
Exam Questions and Answers |
Already Graded A+
What is the difference between empathy and sympathy? - ANSWER
✔✔Sympathy = pity for someone; Empathy = feeling with someone and
connecting to their perspective.
, What are four traits of an empathic listener? - ANSWER ✔✔Let
others direct conversation, be non-defensive, imagine their perspective,
listen as a receiver not a critic.
Name three nonverbal attending skills. - ANSWER ✔✔Eye contact,
body posture, silence/minimal encouragers.
What is the best type of question to begin a history? - ANSWER
✔✔Open-ended.
Why should 'why' questions be avoided? - ANSWER ✔✔They can
sound accusatory or judgmental.
What is reflective listening? - ANSWER ✔✔Restating feelings/content
to clarify, support, and validate meaning.
What is the goal of history taking? - ANSWER ✔✔Get detailed
chronological narrative + reason for visit + meaningful info for diagnosis.
What is signposting in communication? - ANSWER ✔✔Telling the
client what you're doing next.
What is the difference between facts and interpretations? - ANSWER
✔✔Facts = observed behaviors; Interpretations = assumptions or
opinions.