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,1. A 23-year-old physician assistant (PA) student found that she felt nervous when called upon to
examine men in her age group. On one occasion, she encountered a young male patient who appeared
embarrassed to see her walk into the room. What should the PA do to minimize their mutual
discomfort? - correct ans:a. Adjust lighting so it is tangential to the patient's body.
b. Explain how the examination will proceed.
c. Ask the patient where he comes from.
d. Explain that she is a PA student.
e. Provide ongoing interpretation of findings.
A 34-year-old male with a history of complex social and medical needs (including current substance
abuse) presents to a primary care teaching clinic. The patient has experienced a number of adversarial
relationships with prior clinicians, including voluntarily leaving two practices within the previous year
and being asked to leave care at a third clinic due to misbehavior. The attending physician desires to
utilize the approaches to this patient that are most likely lead to comprehensive care and patient
compliance. Which of the following is the most appropriate interview style for the attending physician to
use? - correct ans:a. Focusing on the need for immediate diagnostic certainty over personal connection
b. Taking charge of the interaction to meet the clinician's desire to acquire diagnostic information
c. Following the patient's lead to understand their thoughts, ideas, concerns, and requests
d. Deferring respect, empathy, humility, and sensitivity in favor of the acquisition of concrete details
about the patient's condition
e. Taking a symptom-focused approach to reduce the involvement of the patient's emotional difficulties
A 17-year-old male presents to a sexually transmitted disease clinic at the behest of his brother, who
convinced the patient to attend the clinic after he disclosed that he prefers homosexual partners but is
afraid that his last partner may have given him an infection. The patient expresses to the intake nurse
that he is unashamed of his sexual orientation and will not stay through the visit if he feels that he is
dismissed or discriminated against because of it. The nurse practitioner receives this communication
prior to entering the examination room and decides to employ active listening to best connect with the
patient at this critical juncture in his care with the clinic. Which of the following is an example of an
active listening technique? - correct ans:a. Ignoring visual cues to focus on the patient's exact words
b. Setting aside the patient's emotional state to focus on his medical needs
c. Paring down the patient's concerns to concrete medical needs
d. Using nonverbal communication to encourage the patient to expand their narrative
e. Considering a differential diagnosis while the patient is speaking to maximize the patient's time with
the provider
,A 42-year-old female mathematician presents for follow-up care regarding a new diagnosis of systemic
lupus erythematosus 6 months ago after a lengthy diagnostic process during which she was debilitated
with fatigue and joint pain. Since her diagnosis, she has been minimally compliant with medications and
has switched her rheumatology provider twice. She continues to feel ill, and, in explanation for her lack
of adherence to the prescribed treatment, she simply says, "I don't like it." At this initial visit with her
third rheumatology provider, the clinician elects to explore the issues behind her noncompliance before
engaging in diagnostics and treatment using the FIFE model. Which of the following best defines the
elements of the FIFE model? - correct ans:a. Focus, intensity, function, and evaluation
b. Facts, intensity, focus, and evidence
c. Feelings, ideas, function, and expectations
d. Feelings, impression, fantasy, and emotion
e. Facts, intelligence, fortuity, and eventuality
Chapter 2 - correct ans:
A 39-year-old nurse who is a well-established patient complains of irregular menstrual periods and
pelvic pain. She says that she is having trouble sleeping and asks whether she could be given a "sleeping
pill." The patient also says she is thinking of leaving her job. What is the best "next step" in caring for this
patient? - correct ans:a. Perform a pelvic examination.
b. Obtain a urine sample for testing.
c. Obtain a more complete description of problems.
d. Obtain blood for testing.
e. Ask about recent travel destinations.
A 29-year-old female professional athlete presents to a new primary care provider with chronic
menstrual complaints. She remarks to the nursing staff that, in the past, she has experienced a dismissal
of her complaints because of her high level of physical fitness and conditioning. She is seeking a care
provider who will explore the issue in more detail and work with her particular concerns. Which of the
following is the description of the patient-centered care this individual seeks? - correct ans:a. Structured
and clinician-centered with open-ended questions
b. Validating and empathetic with open-ended questions
c. Dismissive and concrete with open-ended questions
d. Affirming and reassuring with close-ended questions
, e. Factual and structured with active listening
A 36-year-old female air traffic controller presents to her primary care provider for a routine visit 3
months after losing her spouse to a lengthy battle with a neurodegenerative disease. The patient denies
any psychiatric symptoms on review of systems and, in fact, states that she has slept better in the last
month than she had in the previous years. She endorses a healthy support system, including the
extended family of her deceased spouse, with whom she is still close. She becomes wistful and briefly
tearful when speaking of the plans that they had when they first married that were never fulfilled; she
then changes the subject rapidly to whether her Pap smear is due. Which of the following is an example
of an empathetic response to this patient? - correct ans:a. Assuming that the event caused her to
become depressed and expressing the same feeling on behalf of the patient
b. Recognizing the patient's emotions by asking or confirming how she feels about the event
c. By allowing the crying patient to look around the room for tissues to permit her an excuse to hide her
face and defer her emotions
d. Presuming that the patient's emotions meet social expectations, such as being depressed and even
traumatized by her spouse's death
e. Narrowing the understanding of the patient's emotional response to only thoughts and feelings that
have been verbalized
A 63-year-old male presents to establish care at a new primary care clinic to discuss issues with pain and
fatigue. The clinician conducting the visit begins with general historical questions but quickly becomes
suspicious that the patient is suffering from decompensated heart failure. When the patient mentions
that he has had vague chest pain since last night, the clinician feels that the focus must be redirected to
this potentially emergent condition. Which of the following interview techniques is the most appropriate
to effectively manage this visit? - correct ans:a. Providing serial reassurances such as, "Don't worry,
you're going to be fine."
b. Asking a series of negative questions such as, "You don't have any swelling in your feet, do you?"
c. Nonverbally cuing the patient to focus on his narrative regarding a motor vehicle accident
d. (MVA) that led to back pain
e. Asking leading questions that focus on the presumed diagnosis of chest pain
f. Moving from open-ended to focused questions
A 59-year-old patient presents to his primary care provider with a history of several episodes of sharp
epigastric pain. His father died of pancreatic cancer at age 52 years, and the patient recalls to the
clinician that, "His pain was just like mine is now ..." The patient then pauses several seconds. The