NR509 BATES CHAPTERS 1-17 INTERACTIVE QUESTIONS WITH
VERIFIED AND CORRECT ANSWERS
Chapter 1: Approach to the Clinical Encounter
1. A 23-year-old physician assistant (PA) student found that she felt nervous when called upon to examine
men in her age group. On one occasion, she encountered a young male patient who appeared embarrassed to
see her walk into the room. What should the PA do to minimize their mutual discomfort?
a. Adjust lighting so it is tangential to the patient’s body.
b. Explain how the examination will proceed.
c. Ask the patient where he comes from.
d. Explain that she is a PA student.
e. Provide ongoing interpretation of findings.
2. A 34-year-old male with a history of complex social and medical needs (including current substance abuse)
presents to a primary care teaching clinic. The patient has experienced a number of adversarial relationships
with prior clinicians, including voluntarily leaving two practices within the previous year and being asked to
leave care at a third clinic due to misbehavior. The attending physician desires to utilize the approaches to this
patient that are most likely lead to comprehensive care and patient compliance. Which of the following is the
most appropriate interview style for the attending physician to use?
a. Focusing on the need for immediate diagnostic certainty over personal connection
b. Taking charge of the interaction to meet the clinician’s desire to acquire diagnostic information
c. Following the patient’s lead to understand their thoughts, ideas, concerns, and requests
d. Deferring respect, empathy, humility, and sensitivity in favor of the acquisition of concrete details about the
patient’s
condition
e. Taking a symptom-focused approach to reduce the involvement of the patient’s emotional difficulties
3. A 17-year-old male presents to a sexually transmitted disease clinic at the behest of his brother, who
convinced the patient to attend the clinic after he disclosed that he prefers homosexual partners but is afraid
that his last partner may have given him an infection. The patient expresses to the intake nurse that he is
unashamed of his sexual orientation and will not stay through the visit if he feels that he is dismissed or
discriminated against because of it. The nurse practitioner receives this communication prior to entering the
examination room and decides to employ active listening to best connect with the patient at this critical
juncture in his care with the clinic. Which of the following is an example of an active listening technique?
a. Ignoring visual cues to focus on the patient’s exact words
b. Setting aside the patient’s emotional state to focus on his medical needs
c. Paring down the patient’s concerns to concrete medical needs
d. Using nonverbal communication to encourage the patient to expand their narrative
e. Considering a differential diagnosis while the patient is speaking to maximize the patient’s time with the provider
4. A 42-year-old female mathematician presents for follow-up care regarding a new diagnosis of systemic
lupus erythematosus 6 months ago after a lengthy diagnostic process during which she was debilitated with
fatigue and joint pain. Since her diagnosis, she has been minimally compliant with medications and has
switched her rheumatology provider twice. She continues to feel ill, and, in explanation for her lack of
adherence to the prescribed treatment, she simply says, “I don’t like it.” At this initial visit with her third
rheumatology provider, the clinician elects to explore the issues behind her noncompliance before engaging
in diagnostics and treatment using the FIFE model. Which of the following best defines the elements of the
FIFE model?
a. Focus, intensity, function, and evaluation
b. Facts, intensity, focus, and evidence
c. Feelings, ideas, function, and expectations
,d. Feelings, impression, fantasy, and emotion
e. Facts, intelligence, fortuity, and eventuality
, Chapter 2: Interviewing, Communication, and Interpersonal Skills
1. A 39-year-old nurse who is a well-established patient complains of irregular menstrual periods and pelvic pain.
She
says that she is having trouble sleeping and asks whether she could be given a “sleeping pill.” The patient also
says she is thinking of leaving her job. What is the best “next step” in caring for this patient?
a. Perform a pelvic examination.
b. Obtain a urine sample for testing.
c. Obtain a more complete description of problems.
d. Obtain blood for testing.
e. Ask about recent travel destinations.
2. A 29-year-old female professional athlete presents to a new primary care provider with chronic menstrual
complaints. She remarks to the nursing staff that, in the past, she has experienced a dismissal of her
complaints because of her high level of physical fitness and conditioning. She is seeking a care provider who
will explore the issue in more detail and work with her particular concerns. Which of the following is the
description of the patient-centered care this individual seeks?
a. Structured and clinician-centered with open-ended questions
b. Validating and empathetic with open-ended questions
c. Dismissive and concrete with open-ended questions
d. Affirming and reassuring with close-ended questions
e. Factual and structured with active listening
3. A 36-year-old female air traffic controller presents to her primary care provider for a routine visit 3 months
after losing her spouse to a lengthy battle with a neurodegenerative disease. The patient denies any
psychiatric symptoms on review of systems and, in fact, states that she has slept better in the last month than
she had in the previous years. She endorses a healthy support system, including the extended family of her
deceased spouse, with whom she is still close. She becomes wistful and briefly tearful when speaking of the
plans that they had when they first married that were never fulfilled; she then changes the subject rapidly to
whether her Pap smear is due. Which of the following is an example of an empathetic response to this
patient?
a. Assuming that the event caused her to become depressed and expressing the same feeling on behalf of the
patient
b. Recognizing the patient’s emotions by asking or confirming how she feels about the event
c. By allowing the crying patient to look around the room for tissues to permit her an excuse to hide her face
and defer her emotions
d. Presuming that the patient’s emotions meet social expectations, such as being depressed and even
traumatized by her spouse’s death
e. Narrowing the understanding of the patient’s emotional response to only thoughts and feelings that have been
verbalized
4. A 63-year-old male presents to establish care at a new primary care clinic to discuss issues with pain and
fatigue. The clinician conducting the visit begins with general historical questions but quickly becomes
suspicious that the patient is suffering from decompensated heart failure. When the patient mentions that he
has had vague chest pain since last night, the clinician feels that the focus must be redirected to this
potentially emergent condition. Which of the following interview techniques is the most appropriate to
effectively manage this visit?
a. Providing serial reassurances such as, “Don’t worry, you’re going to be fine.”
b. Asking a series of negative questions such as, “You don’t have any swelling in your feet, do you?”
c. Nonverbally cuing the patient to focus on his narrative regarding a motor vehicle accident
d. (MVA) that led to back pain
e. Asking leading questions that focus on the presumed diagnosis of chest pain
VERIFIED AND CORRECT ANSWERS
Chapter 1: Approach to the Clinical Encounter
1. A 23-year-old physician assistant (PA) student found that she felt nervous when called upon to examine
men in her age group. On one occasion, she encountered a young male patient who appeared embarrassed to
see her walk into the room. What should the PA do to minimize their mutual discomfort?
a. Adjust lighting so it is tangential to the patient’s body.
b. Explain how the examination will proceed.
c. Ask the patient where he comes from.
d. Explain that she is a PA student.
e. Provide ongoing interpretation of findings.
2. A 34-year-old male with a history of complex social and medical needs (including current substance abuse)
presents to a primary care teaching clinic. The patient has experienced a number of adversarial relationships
with prior clinicians, including voluntarily leaving two practices within the previous year and being asked to
leave care at a third clinic due to misbehavior. The attending physician desires to utilize the approaches to this
patient that are most likely lead to comprehensive care and patient compliance. Which of the following is the
most appropriate interview style for the attending physician to use?
a. Focusing on the need for immediate diagnostic certainty over personal connection
b. Taking charge of the interaction to meet the clinician’s desire to acquire diagnostic information
c. Following the patient’s lead to understand their thoughts, ideas, concerns, and requests
d. Deferring respect, empathy, humility, and sensitivity in favor of the acquisition of concrete details about the
patient’s
condition
e. Taking a symptom-focused approach to reduce the involvement of the patient’s emotional difficulties
3. A 17-year-old male presents to a sexually transmitted disease clinic at the behest of his brother, who
convinced the patient to attend the clinic after he disclosed that he prefers homosexual partners but is afraid
that his last partner may have given him an infection. The patient expresses to the intake nurse that he is
unashamed of his sexual orientation and will not stay through the visit if he feels that he is dismissed or
discriminated against because of it. The nurse practitioner receives this communication prior to entering the
examination room and decides to employ active listening to best connect with the patient at this critical
juncture in his care with the clinic. Which of the following is an example of an active listening technique?
a. Ignoring visual cues to focus on the patient’s exact words
b. Setting aside the patient’s emotional state to focus on his medical needs
c. Paring down the patient’s concerns to concrete medical needs
d. Using nonverbal communication to encourage the patient to expand their narrative
e. Considering a differential diagnosis while the patient is speaking to maximize the patient’s time with the provider
4. A 42-year-old female mathematician presents for follow-up care regarding a new diagnosis of systemic
lupus erythematosus 6 months ago after a lengthy diagnostic process during which she was debilitated with
fatigue and joint pain. Since her diagnosis, she has been minimally compliant with medications and has
switched her rheumatology provider twice. She continues to feel ill, and, in explanation for her lack of
adherence to the prescribed treatment, she simply says, “I don’t like it.” At this initial visit with her third
rheumatology provider, the clinician elects to explore the issues behind her noncompliance before engaging
in diagnostics and treatment using the FIFE model. Which of the following best defines the elements of the
FIFE model?
a. Focus, intensity, function, and evaluation
b. Facts, intensity, focus, and evidence
c. Feelings, ideas, function, and expectations
,d. Feelings, impression, fantasy, and emotion
e. Facts, intelligence, fortuity, and eventuality
, Chapter 2: Interviewing, Communication, and Interpersonal Skills
1. A 39-year-old nurse who is a well-established patient complains of irregular menstrual periods and pelvic pain.
She
says that she is having trouble sleeping and asks whether she could be given a “sleeping pill.” The patient also
says she is thinking of leaving her job. What is the best “next step” in caring for this patient?
a. Perform a pelvic examination.
b. Obtain a urine sample for testing.
c. Obtain a more complete description of problems.
d. Obtain blood for testing.
e. Ask about recent travel destinations.
2. A 29-year-old female professional athlete presents to a new primary care provider with chronic menstrual
complaints. She remarks to the nursing staff that, in the past, she has experienced a dismissal of her
complaints because of her high level of physical fitness and conditioning. She is seeking a care provider who
will explore the issue in more detail and work with her particular concerns. Which of the following is the
description of the patient-centered care this individual seeks?
a. Structured and clinician-centered with open-ended questions
b. Validating and empathetic with open-ended questions
c. Dismissive and concrete with open-ended questions
d. Affirming and reassuring with close-ended questions
e. Factual and structured with active listening
3. A 36-year-old female air traffic controller presents to her primary care provider for a routine visit 3 months
after losing her spouse to a lengthy battle with a neurodegenerative disease. The patient denies any
psychiatric symptoms on review of systems and, in fact, states that she has slept better in the last month than
she had in the previous years. She endorses a healthy support system, including the extended family of her
deceased spouse, with whom she is still close. She becomes wistful and briefly tearful when speaking of the
plans that they had when they first married that were never fulfilled; she then changes the subject rapidly to
whether her Pap smear is due. Which of the following is an example of an empathetic response to this
patient?
a. Assuming that the event caused her to become depressed and expressing the same feeling on behalf of the
patient
b. Recognizing the patient’s emotions by asking or confirming how she feels about the event
c. By allowing the crying patient to look around the room for tissues to permit her an excuse to hide her face
and defer her emotions
d. Presuming that the patient’s emotions meet social expectations, such as being depressed and even
traumatized by her spouse’s death
e. Narrowing the understanding of the patient’s emotional response to only thoughts and feelings that have been
verbalized
4. A 63-year-old male presents to establish care at a new primary care clinic to discuss issues with pain and
fatigue. The clinician conducting the visit begins with general historical questions but quickly becomes
suspicious that the patient is suffering from decompensated heart failure. When the patient mentions that he
has had vague chest pain since last night, the clinician feels that the focus must be redirected to this
potentially emergent condition. Which of the following interview techniques is the most appropriate to
effectively manage this visit?
a. Providing serial reassurances such as, “Don’t worry, you’re going to be fine.”
b. Asking a series of negative questions such as, “You don’t have any swelling in your feet, do you?”
c. Nonverbally cuing the patient to focus on his narrative regarding a motor vehicle accident
d. (MVA) that led to back pain
e. Asking leading questions that focus on the presumed diagnosis of chest pain
