Which of the following support staff is typically not found in an
outpatient physician practice ?
CNA
The physician who owns the practice approaches you to discuss an
increased frequency of denials . Which of the following would give the
physician the impression that you have low interest in what he is saying
?
Fidgeting or little eye contact
,Which of the following is NOT a typical duty of a practice manager ?
Preparation of the patient for the physician .
What percentage of communication occurs through body language ?
55
The difference between efficiency and effectiveness is :
Efficiency is doing things right while effectiveness is doing the right
things .
,In a typical patient flow , verification of benefits will typically occur :
After the patient calls to schedule an appointment .
You work for a primary care practice . A patient has recently suffered a
transient ischemic attack ( TIA ) and your physician wants to send the
patient to a specialist for a consultation . Which specialty would
handle this type of diagnosis ?
Neurologist
, Which of the following is an effective response when a provider is
complaining about how hard it is to use the new EMR system the
owner's of the practice selected ?
This is a major change . I'll do my best to show you how it works . "
The following are blocks of effective communication EXCEPT :
Speaking and expressing your thoughts
Which of the following statements is true ?
A consolation comment is considered a block to effective
communication .
outpatient physician practice ?
CNA
The physician who owns the practice approaches you to discuss an
increased frequency of denials . Which of the following would give the
physician the impression that you have low interest in what he is saying
?
Fidgeting or little eye contact
,Which of the following is NOT a typical duty of a practice manager ?
Preparation of the patient for the physician .
What percentage of communication occurs through body language ?
55
The difference between efficiency and effectiveness is :
Efficiency is doing things right while effectiveness is doing the right
things .
,In a typical patient flow , verification of benefits will typically occur :
After the patient calls to schedule an appointment .
You work for a primary care practice . A patient has recently suffered a
transient ischemic attack ( TIA ) and your physician wants to send the
patient to a specialist for a consultation . Which specialty would
handle this type of diagnosis ?
Neurologist
, Which of the following is an effective response when a provider is
complaining about how hard it is to use the new EMR system the
owner's of the practice selected ?
This is a major change . I'll do my best to show you how it works . "
The following are blocks of effective communication EXCEPT :
Speaking and expressing your thoughts
Which of the following statements is true ?
A consolation comment is considered a block to effective
communication .
