Organization Development and Change (10th Edition) – Chapters 1-23 Complete Summary

 0123456789 515718250820125145






!"#

$%&'"($)
*+(!,
(-+.
/(&
%$0
)$
%1+2+-
*
+%)
%1"
%&+
3)+1$)$
%4536

7#


(.8
*)+(95:











 

, 0123456789 515718250820125145






!"#
"#$
%&'#
()*+
"
(
,"#(-.!#,"#/(0",1#,"2
3

'4
"# 5
6.44(7!&'#
()* 8
%&'#
(*&
9#.(
:
""
-%&"0
 ;
6.44(7!&'#
(* );
%&'#
(<*&
(0",1#,"-
3

'4
"#'(!#,#,"
( )=
6.44(7!&'#
(<* 
%&'#
(5*>"#
(,"0"-!"#(!#,"0 <
6.44(7!&'#
(5* ?
%&'#
(@*2,0"$,"0 8
6.44(7!&'#
(@* 5)
%&'#
(?*%


!#,"0AB"
71,"0A"-C

-,"0D!E2,0"$#,!,"(4#," 5
6.44(7!&'#
(?* 5=
%&'#
(8*2
$,0","0,"#
(3
"#,"$ @F
6.44(7!&'#
(8* ?<
%&'#
(;*G"0,"0!&"0
 ?5
6.44(7!&'#
(;* 8
%&'#
(=*>3
.#,"0"-,"$#,#.#,"
,1,"0/2H"#
(3
"#,"$ 8<
6.44(7!&'#
(=* ;5
%&'#
()F*H"#
('
($"
"-0(.''(!
$$''(!&
$ ;@
6.44(7!&'#
()F* =F
%&'#
())*/(0",1#,"'(!
$$''(!&
$ =)
6.44(7!&'#
())* )F
%&'#
()*I
$#(.!#.(,"0/(0",1#,"$ )F<
6.44(7!&'#
()* )F
%&'#
()<*>4'
7

,"3
3
4
"# ))
6.44(7!&'#
()<* )<<
%&'#
()5*J(E-
$,0" )<5
6.44(7!&'#
()5* )5;
%&'#
()@*:
((4"!
4"0
4
"# )5=
6.44(7!&'#
()@* )?<
%&'#
()?*

"#4"0
4
"# )?5
6.44(7!&'#
()?* )8F
%&'#
()8*J(E(!
-,3
($,#7"-K


"
$$ )8)
 

, 0123456789 515718250820125145






!
"#$
%& %'(
!
"#$
%')*

+,-.


#/.+
01!
+2$ %'




1!
"#$
%') (3%
!
"#$
%4).+#/+.,1!
+2$ (3




1!
"#$
%4) (%5
!
"#$
(36*

+,.
2
+/7
#/.+
0!
+2$ (%8




1!
"#$
(3) (((
!
"#$
(%)9
2
+/7
#/.+:$;$0."
$+#-.
<1.+.
/1=<1.0.2/1
0=
+>.1/
09#1.
$,((




1!
"#$
(%) (3
!
"#$
(()9
2
+/7
#/.+>$;$0."
$+#/++.+/+>,#
/
0,$##/+2,)!$
0#!1

$=,1!..0
,,#$
,=#!$"?0/1,$1#.
=
+>-

/0@.A+$> (%




1!
"#$
(() (58
!
"#$
()B#
$>/
$1#/.+,/+.
2
+/7
#/.+>$;$0."
$+# (5&




1!
"#$
() (8(
C$,#0$1#
$%)D/
;
+<
+/1!@*!$

/$E (8
C$,#0$1#
$():/$>$
/EF.0?@G1!
$
 (88
C$,#0$1#
$)H

1I
2$
@
"2$
/+/ (8'
C$,#0$1#
$5).
0/+$;
+J$$+$+@1!.#$+C0.?
0 (K%
C$,#0$1#
$8)L/1E;
+:

6H1F/+,$M.
"
+ (K4
C$,#0$1#
$K)D..>;
+90--$+6*NG (&(








OPQRSTUVWPXYZP[W\S]^_SU^`]PaVbVc̀TdV]UPèWPfg`]`d^ghPfg`c̀\^gSchPS]iPj`g^ScP[kUg`dVlP
P
OPQRSTUVWPXXZP[W\S]^_SU^`]PaVbVc̀TdV]UP^]Pm`]^]iklUW^ScPjVUU^]\lZPnVScURPQSWVhPjgR``cP
jolUVdlhPURVPpkqc^gPjVgÙWhPS]iPrSd^cos[t]ViPukl^]VllVlP
P
OPQRSTUVWPXvZPrkUkWVPa^WVgU^`]lP^]P[W\S]^_SU^`]PaVbVc̀TdV]UP
P
OP]^VUP^]PloccSqklPV]PnQP




 

,  0123456789 515718250820125145






"#$%
&'%
()*+
'(%
(, -
%'.

'(%
/0&(
1%

! ! ! ! ! 

!


2
%'%-!(34+
'05#
6 /7'%!
%)!)5+'3!
!

+
'+!
%)!5
*)8!(7!(-
%'.

'(%!)0&(
1%
!9,/:
6 /5+'3!
!'5
(8!
%)! &0
%+!(7!,/
6 /'5
'%-*'5!,/!
%)!
&
%%)!+
%-!7(1!(
!7(15!(7!(-
%'.

'(%!+
%-

, -
%'.

'(%!)0&(
1%
!)'775!7(1!(
!
&
%%)!+
%-!77(
5;!5*+!
5
!
(4 +
!1
%
-1%
!(!'%%(0

'(%;!3+
*5!
!7(+*5!'5!(%!3*'&)'%-!

!<=>?@AB?CA<@DE!
3'&'
8!
(!
5555!'
5!+* %
!7*%+
'(%'%-!
%)!
(!
+'0!'
5!-(
&5F

,/!'5!('%
)!
(!'1
(0'%-!
!
(

&!585
1G
!(-
%'.

'(%!
%)!'
5!


5!'%!

!+(%
H
!(7!
!&
-!%0'(%1%
!


!
77+
5!
1F

IH
1
&5!(7!,/#
6 J
1!3*'&)'%-!K'
!
(
!+(
(

!1
%
-1%

6 5
*+
*
&!+
%-!'%!
!1*%'+'

&'
8
6 4(3!%'+1%
!'%!
!1
%*7
+
*'%-!7'1

L(&8!
%)!M81!5*--5
)!


!7(!
!
(+55!
(!3!+
&&)!(-
%'.

'(%
!)0& (
1%
;!9":!'
!1*5
!7(+*5!(%!(! 5*&
!'%!
!+
%-!(7!5(1!
5
+
!(7!

!(-
%' .

'(%
&!585
1N!9O:!
!1*5
!3!&
%'%-!(!
!

%57!(7!P%(K&)-!(
!5P'&&!
(!
!+&'%
!585
1N!
%)!9Q:!
!1*5
!3!0')%+!(7!'1
(01%
!'%!(!
%
!'
%
%
'(%!
(!'1
(0!
!77+
'0%55!(7!
!+&'%
!585
1F

J!7(&&(K'%-!)7'%'
'(%!'%+(
(

5!1(5
!(7!
5!0'K5!
%)!'5!*5)!'%!
'5
!3((P #!RSTUVWXUYWZV[\]^_^Z̀ab^VY[\Wc[\U[\cdcY^befW]^[\UaaẀgUYWZV[\UV][\YSUVch^S[\Zh[
\i^jU_W ZSU`[\cgW^Vg^[\kVZf`^]T^[\YZ[\Yj^[\aÙVV^][\]^_^Z̀ab^VYl[\WbaSZ_^b^VYl[\UV][
\S^WVhZSg^b^VY[ \Zh[ \Yj^[ \cYSUY^TW^cl[ \cYSmgYmS^cl[ \UV][ \aSZg^cc^c[ \YjUY[ \`^U][ \YZ[
\ZSTUVWXUYWZV[\^hh^gYW_^V^ccn[
[
o1
(

%
#!,/!'5!)'77%
!7(1!(
!


(
+5!
(!(-
%'.

'(%
&!+
%-!
%)
!'
1
(01%
;!5*+!
5!1
%
-1%
!+(%5*&
'%-;!'%%(0

'(%;!
(4+
!1
%
-1%
;
!
%)!(


'(%5!1
%
-1%
!
+F

pqrrstsuvswxysz{ssuwx|pwx}u~wx€}uswx‚}u}sƒsuzw
, -
%'.

'(%!)0&(
1%
!+
%!3!)'5
'%-*'5)!7(1!+
%-!1
%
-1%
!
%)
!(-
%' .

'(%
&!+
%-F!,/!
%)!+
%-!1
%
-1%
!3(
!
))55!
!77+
'0
!'
1
&1%


'(%!(7!
&
%%)!+
%-F!J8!
!3(
!+(%+%)!K'
!
!5!*%+
!(7 !
+
'0'
'5; !
(+555; !
%) !&
)5'
 !'55*5 !


 !
()*+ !(-
%'.

'(%
!'
1
(01%
5F!J8!)'77;!(K0;!'%!
'!*%)&8'%-!0
&*!('%


'(%F!„ DE
!3
0' (
&!5+'%+!7(*%)

'(%!5*

(
5!0
&*5!(7!*1
%!
(
%
'
&;!


'+'


'(%;