MBA 704 - KUNGU - WEEK 7 -
CHAPTERS 11 & 12 PRACTICE
EXAMINATION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◍ T/F: The major challenge and critical competitive advantage for any
organization is the human resource of that company..
Answer: true
◍ T/F: Casey a relationship manager in a bank creates value for her
organization through her networks, connections, and friends. These values
can be referred to as "positive psychological capital.".
Answer: FALSE
◍ nature of a group.
Answer: - two or more interdependent individuals- influence one another
through social interaction
◍ nature of a team.
Answer: - two or more people, with work roles that require them to be
interdependent- operate within the organization, performing relevant tasks-
affect others inside and outside the organization- membership is identifiable
to those on or not on the team
◍ T/F: Roger, a sales manager for Heust Pvt. Ltd., is impressed with his new
sales executive, Tim. According to Roger, Tim is optimistic, can perform
well under pressure, and is very confident about what he does. These
qualities can be referred to as "positive psychological capital.".
Answer: TRUE
◍ T/F: The problems with human organizations and the solutions over the ages
, have undergone drastic changes compared to their emphasis and
surrounding environmental context.
Answer: FALSE
◍ T/F: A paradigm establishes only written rules..
Answer: FALSE
◍ formal groups.
Answer: group members are formally assigned
◍ informal groups.
Answer: groups formed spontaneously by people who share- interests-
values- identities
◍ T/F: Paradigm shift' refers to the situation in which those in the existing
paradigm may not even see the changes that are occurring, and therefore,
cannot analyze the changes..
Answer: TRUE
◍ T/F: Reasons for considerable resistance to change and difficulty to move
from the old management paradigm to the new can be explained by the
"paradigm effect.".
Answer: TRUE
◍ The fact that today's managers are competent in their functional
specialization is sufficient to reiterate that most of them paid close attention
to the conceptual and human dimensions of their jobs..
Answer: FALSE
◍ identity groups.
Answer: based on the social identities of members
◍ According to Theory X, if employees were kept happy, they would become
high performers..
Answer: TRUE
◍ virtual teams.
Answer: work together but are separated by time, distance, or organizational
, structure
◍ virtual team technologies.
Answer: - audio conferencing- videoconferencing- real-time electronic
communication- different-time electronic communication- keypad voting
systems- group project management software- text messaging- messaging
boards- web conferencing- blogs and wiki sites
◍ functional teams.
Answer: - production teams- service teams- management teams- project
teams- advisory teams
◍ Theory X is the natural choice for most organizations in today's
environment..
Answer: FALSE
◍ Most of the practicing managers and their organizations cultures believe,
fully implement, and consistently adhere to a full fledged HPWPs approach
to management..
Answer: FALSE
◍ self-managing teams.
Answer: - more worker satisfaction- lower turnover and absenteeism-
increased productivity- higher quality work- more engaged in work- higher
level of commitment to the team
◍ team effectiveness.
Answer: - knowledge criteria- affective criteria- outcome-acceptability of
team outputs- outcome-team viability for the future- team needed?
◍ synergy.
Answer: - greater goal commitment- greater variety of skills and abilities
used for task achievement- greater sharing of knowledge
◍ process loss.
Answer: - time and energy members spend maintaining the team- managing,
coordinating, and implementing effective communication within the team
, ◍ factors affecting effectiveness.
Answer: - team composition- diversity- personality- team orientation- team
structure
◍ team composition.
Answer: assumptions can lead to mistakes- people who are similar to each
other will work better together—create homogeneous teams- everyone
knows how or is suited to work in a team- a larger team is always better
◍ diversity fault lines.
Answer: - type of task- outcome- type of diversity- time
◍ T/F: The movement to not only recognize, but also do something about the
"Knowing/Doing Gap" is the movement towards evidence based
management..
Answer: TRUE
◍ T/F: Most of the "new management practices" are essentially a readapted
version of existing "old management truths.".
Answer: TRUE
◍ T/F: The Hawthorne studies were more a result of planned study than a
serendipitous discovery..
Answer: FALSE
◍ personality.
Answer: - agreeableness- emotional stability- individual conscientiousness-
team-level extraversion- openness to experience
◍ team orientation.
Answer: extent to which an individual works well with others, wants to
contribute to team performance, and enjoys being on a team
◍ T/F: The Hawthorne effect postulates that the increase in productivity can be
attributed to the special attention received by the participants..
Answer: TRUE
◍ team structure.
CHAPTERS 11 & 12 PRACTICE
EXAMINATION 2026 QUESTIONS
WITH ANSWERS GRADED A+
◍ T/F: The major challenge and critical competitive advantage for any
organization is the human resource of that company..
Answer: true
◍ T/F: Casey a relationship manager in a bank creates value for her
organization through her networks, connections, and friends. These values
can be referred to as "positive psychological capital.".
Answer: FALSE
◍ nature of a group.
Answer: - two or more interdependent individuals- influence one another
through social interaction
◍ nature of a team.
Answer: - two or more people, with work roles that require them to be
interdependent- operate within the organization, performing relevant tasks-
affect others inside and outside the organization- membership is identifiable
to those on or not on the team
◍ T/F: Roger, a sales manager for Heust Pvt. Ltd., is impressed with his new
sales executive, Tim. According to Roger, Tim is optimistic, can perform
well under pressure, and is very confident about what he does. These
qualities can be referred to as "positive psychological capital.".
Answer: TRUE
◍ T/F: The problems with human organizations and the solutions over the ages
, have undergone drastic changes compared to their emphasis and
surrounding environmental context.
Answer: FALSE
◍ T/F: A paradigm establishes only written rules..
Answer: FALSE
◍ formal groups.
Answer: group members are formally assigned
◍ informal groups.
Answer: groups formed spontaneously by people who share- interests-
values- identities
◍ T/F: Paradigm shift' refers to the situation in which those in the existing
paradigm may not even see the changes that are occurring, and therefore,
cannot analyze the changes..
Answer: TRUE
◍ T/F: Reasons for considerable resistance to change and difficulty to move
from the old management paradigm to the new can be explained by the
"paradigm effect.".
Answer: TRUE
◍ The fact that today's managers are competent in their functional
specialization is sufficient to reiterate that most of them paid close attention
to the conceptual and human dimensions of their jobs..
Answer: FALSE
◍ identity groups.
Answer: based on the social identities of members
◍ According to Theory X, if employees were kept happy, they would become
high performers..
Answer: TRUE
◍ virtual teams.
Answer: work together but are separated by time, distance, or organizational
, structure
◍ virtual team technologies.
Answer: - audio conferencing- videoconferencing- real-time electronic
communication- different-time electronic communication- keypad voting
systems- group project management software- text messaging- messaging
boards- web conferencing- blogs and wiki sites
◍ functional teams.
Answer: - production teams- service teams- management teams- project
teams- advisory teams
◍ Theory X is the natural choice for most organizations in today's
environment..
Answer: FALSE
◍ Most of the practicing managers and their organizations cultures believe,
fully implement, and consistently adhere to a full fledged HPWPs approach
to management..
Answer: FALSE
◍ self-managing teams.
Answer: - more worker satisfaction- lower turnover and absenteeism-
increased productivity- higher quality work- more engaged in work- higher
level of commitment to the team
◍ team effectiveness.
Answer: - knowledge criteria- affective criteria- outcome-acceptability of
team outputs- outcome-team viability for the future- team needed?
◍ synergy.
Answer: - greater goal commitment- greater variety of skills and abilities
used for task achievement- greater sharing of knowledge
◍ process loss.
Answer: - time and energy members spend maintaining the team- managing,
coordinating, and implementing effective communication within the team
, ◍ factors affecting effectiveness.
Answer: - team composition- diversity- personality- team orientation- team
structure
◍ team composition.
Answer: assumptions can lead to mistakes- people who are similar to each
other will work better together—create homogeneous teams- everyone
knows how or is suited to work in a team- a larger team is always better
◍ diversity fault lines.
Answer: - type of task- outcome- type of diversity- time
◍ T/F: The movement to not only recognize, but also do something about the
"Knowing/Doing Gap" is the movement towards evidence based
management..
Answer: TRUE
◍ T/F: Most of the "new management practices" are essentially a readapted
version of existing "old management truths.".
Answer: TRUE
◍ T/F: The Hawthorne studies were more a result of planned study than a
serendipitous discovery..
Answer: FALSE
◍ personality.
Answer: - agreeableness- emotional stability- individual conscientiousness-
team-level extraversion- openness to experience
◍ team orientation.
Answer: extent to which an individual works well with others, wants to
contribute to team performance, and enjoys being on a team
◍ T/F: The Hawthorne effect postulates that the increase in productivity can be
attributed to the special attention received by the participants..
Answer: TRUE
◍ team structure.
