AAPC CPPM Practice Exam Prep
AAPC CPPM PRACTICE EXAM PREP NEWEST 2026/2027
ACTUAL EXAM COMPLETE 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)|ALREADY GRADED
A+||BRAND NEW VERSION!!
Which of the following services would be the most profitable and efficient use of
a mid-level provider in a physician’s office that meets incident-to rules?
a.Sees established patients for follow-up visits of established conditions
b.Performs the physician’s hospital rounds
c.Sees established patients with a new problem
d.Sees all new patients
A
Which options are benefits to active listening?
I. Helps you assess a situation more effectively and accurately
II. Allows the listener to evaluate their own thoughts and form a response
III. Allows the speaker to clarify thoughts and feel heard
IV. Diffusing emotions that can present large roadblocks to thinking effectively
V. Allows the speaker to get what they want
a.I
b.I, II, III, IV
c.II, V
d.I, III, IV
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, AAPC CPPM Practice Exam Prep
D
Which of the following includes the payment amount and denial explanations
for claims submitted?
a.Explanation of benefits (EOB)
b.Denial reconciliation report
c.Accounts receivable report
d.Encounter form
A
Which of the following support staff is typically not found in an outpatient
physician practice?
a.Nurse practitioner
b.MA
c.CNA
d.Medical coder
C
Which of the following is a block to effective communication?
a.Active listening
b.Allowing speaker to feel heard
c.Diffusing emotions
d.Consolation comments
D
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, AAPC CPPM Practice Exam Prep
Leadership and management have different characteristics. Which of the
following is more representative of a leader?
a.Inspires and motivates employees
b.Directs employees through tasks
c.Has subordinates
d.Ensures order and consistency
A
Your office recently installed a new phone system. Training was provided to the
staff and the physicians. One of the physicians cannot seem to get the hang of it
and is continually disconnecting his calls. He calls you into his office and blames
you for the “faulty” phone system and his inability to learn how to use it. Using
good communication skills, you would:
a.Tell him he needs to try harder.
b.Give him the user manual.
c.Argue that it is a terrific system.
d.Be quiet and listen to all his concerns.
D
What is the best way to handle a verbal attack?
a.Defend yourself
b.Get angry
c.Explain your position on the subject
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, AAPC CPPM Practice Exam Prep
d.Listen
D
When should the staff obtain a photocopy of the patient's insurance card?
a.Prior to the patient leaving the office after the appointment
b.Prior to the patient scheduling the appointment
c.When the patient arrives for their appointment
d.When the patient calls to make an appointment
C
To qualify for incident-to services, which of the following is TRUE?
a.The PA sees an established patient with a significant new problem.
b.The NPP sees all patients while the physician is on vacation.
c.The service must be a part of the patient’s normal course of treatment.
d.The PA provides an initial service for a new patient.
C
Which of the following is the best example of communicating in a difficult
conversation?
a.Arguing or disagreeing with the speaker.
b.Let the person know, “It’s going to be alright.”
c.Let the person know, “I understand how you feel.”
d.Provide some advice for the person who is wrong.
4|Page
AAPC CPPM PRACTICE EXAM PREP NEWEST 2026/2027
ACTUAL EXAM COMPLETE 200 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)|ALREADY GRADED
A+||BRAND NEW VERSION!!
Which of the following services would be the most profitable and efficient use of
a mid-level provider in a physician’s office that meets incident-to rules?
a.Sees established patients for follow-up visits of established conditions
b.Performs the physician’s hospital rounds
c.Sees established patients with a new problem
d.Sees all new patients
A
Which options are benefits to active listening?
I. Helps you assess a situation more effectively and accurately
II. Allows the listener to evaluate their own thoughts and form a response
III. Allows the speaker to clarify thoughts and feel heard
IV. Diffusing emotions that can present large roadblocks to thinking effectively
V. Allows the speaker to get what they want
a.I
b.I, II, III, IV
c.II, V
d.I, III, IV
1|Page
, AAPC CPPM Practice Exam Prep
D
Which of the following includes the payment amount and denial explanations
for claims submitted?
a.Explanation of benefits (EOB)
b.Denial reconciliation report
c.Accounts receivable report
d.Encounter form
A
Which of the following support staff is typically not found in an outpatient
physician practice?
a.Nurse practitioner
b.MA
c.CNA
d.Medical coder
C
Which of the following is a block to effective communication?
a.Active listening
b.Allowing speaker to feel heard
c.Diffusing emotions
d.Consolation comments
D
2|Page
, AAPC CPPM Practice Exam Prep
Leadership and management have different characteristics. Which of the
following is more representative of a leader?
a.Inspires and motivates employees
b.Directs employees through tasks
c.Has subordinates
d.Ensures order and consistency
A
Your office recently installed a new phone system. Training was provided to the
staff and the physicians. One of the physicians cannot seem to get the hang of it
and is continually disconnecting his calls. He calls you into his office and blames
you for the “faulty” phone system and his inability to learn how to use it. Using
good communication skills, you would:
a.Tell him he needs to try harder.
b.Give him the user manual.
c.Argue that it is a terrific system.
d.Be quiet and listen to all his concerns.
D
What is the best way to handle a verbal attack?
a.Defend yourself
b.Get angry
c.Explain your position on the subject
3|Page
, AAPC CPPM Practice Exam Prep
d.Listen
D
When should the staff obtain a photocopy of the patient's insurance card?
a.Prior to the patient leaving the office after the appointment
b.Prior to the patient scheduling the appointment
c.When the patient arrives for their appointment
d.When the patient calls to make an appointment
C
To qualify for incident-to services, which of the following is TRUE?
a.The PA sees an established patient with a significant new problem.
b.The NPP sees all patients while the physician is on vacation.
c.The service must be a part of the patient’s normal course of treatment.
d.The PA provides an initial service for a new patient.
C
Which of the following is the best example of communicating in a difficult
conversation?
a.Arguing or disagreeing with the speaker.
b.Let the person know, “It’s going to be alright.”
c.Let the person know, “I understand how you feel.”
d.Provide some advice for the person who is wrong.
4|Page
