MEDICAL ASSISTING ADMINISTRATIVE AND CLINICAL COMPETENCIES CHAPTER 1 TO 58 ACTUAL EXAM 2026 TESTED QUESTIONS AND CORRECT ANSWERS GRADED A+

MEDICAL ASSISTING ADMINISTRATIVE AND
CLINICAL COMPETENCIES CHAPTER 1 TO 58
ACTUAL EXAM 2026 TESTED QUESTIONS AND
CORRECT ANSWERS GRADED A+

◉ You must ___________ the needs of the patient and provider by
asking the proper questions to route ac- curate information to the
appropriate person with the level of urgency required. Answer:
anticipate


◉ Your voice is part of your ___________, but over the phone, your
voice is you. Answer: personality


◉ Appointments should be ______________ by reading the scheduled
time back to the patient after it has been recorded in the
appointment book or scheduling system. Answer: confirmed


◉ The general rule is that a medical assistant does not give out
information or call in a prescription without the _______ direction of
the physician. Answer: express


◉ Messages from the answering service need to be returned in the
order of importance within an appropriate and reasonable time

,period. Remember to check the _______ machine and ________for other
patient-related messages. Answer: fax; patient portal


◉ Explain the proper protocol (steps) for answering the telephone
in the medical office, including an example. Answer: Answering each
call as soon as possible—at least by the third ring—using custome


◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.


Critical lab results:


1. message for provider Answer: Provider


◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.


Critical lab results:


2. A patient with a question about insurance Answer: Administrative
Medical Assistant

,◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.


Critical lab results


3. A patient calling for a routine prescription refill Answer: Clinical
Medical Assistant


◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.


Critical lab results


4. A patient wanting some medical advice Answer: Clinical medical
assistant who will take a message and route to provider with
appropriate urgency


◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.


Critical lab results:

, 5. Another physician Answer: Provider


◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.


Critical lab results:


6. A patient needing to schedule an appointment Answer:
Administrative medical assistant


◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.


Critical lab results:


7. A patient upset about his last visit Answer: Message for provider
(could be routed to office manager depending on office protocol)


◉ For each type of call in the following list, identify who it should be
routed to: provider; take a message for provider; clinical medical
assistant; or administrative medical assistant.