IHOP SOP FOH Study Guide EXAM COMPLETE ACCURATE
EXAM QUESTIONS WITH DETAILED VERIFIED ANSWERS
(100% CORRECT ANSWERS) /ALREADY GRADED A+
What kinds of breakfast meat come with the Breakfast Sampler?
1) 2 bacon strips
2) 2 pork sausage links
3) 2 ham slices
What automatically comes with the Egg White Vegetable Omelette?
Mixed Fruit
How many pancakes are served with the Rooty Tooty Fresh 'N Fruity
pancakes?
4
Which 5 sides can be chosen to accompany any omelette?
1) 3 Buttermilk Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
,What 2 things should be repeated to a phone-ahead guest after they
arrive and their pick up their order is ready?
1) Repeat their Full Order
2) Repeat the Total Amount Due
What 4 pieces of information must be added to a carry out phone
order when entering it into the POS?
1) Name
2) "To-Go" order designation
3) Phone number
4) Pick-up time
What should be done immediately after writing down a carry-out
phone order?
Read the full order back to the guest, including any modifications
What two things should be asked of a guest after they place their
order by phone?
1) Name
2) Phone Number
, What is the maximum amount of money that can be put on an IHOP
gift card?
$500.00
What are the 2 best times to sell IHOP gift cards to customers?
1) Dropping off their check
2) Picking up their check
What is it called when guests pay for their meal at a cashier stand?
Cashier Banking
How should it be addressed when a guest voices concerns when
leaving?
Use the BLAST method to address their concerns
What 2 things should be said by a server to a guest when they are
leaving the restaurant?
1) Thank you
2) Come back again
EXAM QUESTIONS WITH DETAILED VERIFIED ANSWERS
(100% CORRECT ANSWERS) /ALREADY GRADED A+
What kinds of breakfast meat come with the Breakfast Sampler?
1) 2 bacon strips
2) 2 pork sausage links
3) 2 ham slices
What automatically comes with the Egg White Vegetable Omelette?
Mixed Fruit
How many pancakes are served with the Rooty Tooty Fresh 'N Fruity
pancakes?
4
Which 5 sides can be chosen to accompany any omelette?
1) 3 Buttermilk Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
,What 2 things should be repeated to a phone-ahead guest after they
arrive and their pick up their order is ready?
1) Repeat their Full Order
2) Repeat the Total Amount Due
What 4 pieces of information must be added to a carry out phone
order when entering it into the POS?
1) Name
2) "To-Go" order designation
3) Phone number
4) Pick-up time
What should be done immediately after writing down a carry-out
phone order?
Read the full order back to the guest, including any modifications
What two things should be asked of a guest after they place their
order by phone?
1) Name
2) Phone Number
, What is the maximum amount of money that can be put on an IHOP
gift card?
$500.00
What are the 2 best times to sell IHOP gift cards to customers?
1) Dropping off their check
2) Picking up their check
What is it called when guests pay for their meal at a cashier stand?
Cashier Banking
How should it be addressed when a guest voices concerns when
leaving?
Use the BLAST method to address their concerns
What 2 things should be said by a server to a guest when they are
leaving the restaurant?
1) Thank you
2) Come back again
