WGU D317 LATEST A+ EXAMINATION QUESTIONS WITH
VERIFIED ANSWERS 2026 EDITION.
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the printer. If
the printer spooler has failed or has stopped, then none of the print jobs will be sent to the printer.
The printer in the accounting department has stopped all printing processes. The print queue shows
seven jobs in the queue waiting to be printed. Which of the following would be the BEST next
troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from attempting
to boot from an external storage device is to move the internal drive to have a higher boot priority.
7. A system administrator has connected an external USB drive to a computer to transfer some
documents. When booting the computer, the system tries to boot from the external drive and gives an
error message. Which of the following would be the BEST way to prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
C. Print driver is configured for PCL
The page description language configured in a printer driver must match the language on the printer.
If a device prints to a PostScript printer using Hewlett-Packard's PCL (Printer Command Language), the
output will appear garbled and unreadable.
A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs from other
users are printing normally. Which of the following would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe is used to
"listen" for the tone on the other end of the cable.
A network connection in a conference room was installed years ago, and there's no documentation for
the cable run. Connecting a device to the cable results in a successful Ethernet connection, so the other
, end of the cable should terminate somewhere in the wiring closet. Which of these tools would be the
best choice to find the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected and
disconnected. This can sometimes be related to software or firmware, but is most likely associated
with a hardware issue. For example, a faulty cable or connector could cause intermittent connectivity
and create a flapping Ethernet port.
A network administrator has received a ticket complaining of port flapping on an Ethernet switch. Which
of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS (Basic
Input/Output System) is checking USB devices before the primary storage drive, the "Operating
system not found" error could appear with some USB devices. To avoid this error, the boot order in
the BIOS can be changed, or the USB device can be disconnected during the boot process and
reconnected after the operating system has started.
A user has powered on their computer and received the message "Operating system not found." A check
of the system shows that the SATA drive cables are properly connected. Which of the following would
be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard. The phone
should be powered down and the damaged battery should be removed by a trained smartphone
support technician.
A user is having an issue with a smartphone battery bulging and physically pushing the screen away from
the phone. The rest of the phone appears to be operating normally. Which of the following should be
the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
VERIFIED ANSWERS 2026 EDITION.
B. Restart the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the printer. If
the printer spooler has failed or has stopped, then none of the print jobs will be sent to the printer.
The printer in the accounting department has stopped all printing processes. The print queue shows
seven jobs in the queue waiting to be printed. Which of the following would be the BEST next
troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs
A. Modify the BIOS to boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from attempting
to boot from an external storage device is to move the internal drive to have a higher boot priority.
7. A system administrator has connected an external USB drive to a computer to transfer some
documents. When booting the computer, the system tries to boot from the external drive and gives an
error message. Which of the following would be the BEST way to prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager
C. Print driver is configured for PCL
The page description language configured in a printer driver must match the language on the printer.
If a device prints to a PostScript printer using Hewlett-Packard's PCL (Printer Command Language), the
output will appear garbled and unreadable.
A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs from other
users are printing normally. Which of the following would be the MOST likely reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
D. Application is not authorized to print
B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe is used to
"listen" for the tone on the other end of the cable.
A network connection in a conference room was installed years ago, and there's no documentation for
the cable run. Connecting a device to the cable results in a successful Ethernet connection, so the other
, end of the cable should terminate somewhere in the wiring closet. Which of these tools would be the
best choice to find the other end of the network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper
B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected and
disconnected. This can sometimes be related to software or firmware, but is most likely associated
with a hardware issue. For example, a faulty cable or connector could cause intermittent connectivity
and create a flapping Ethernet port.
A network administrator has received a ticket complaining of port flapping on an Ethernet switch. Which
of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch
D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS (Basic
Input/Output System) is checking USB devices before the primary storage drive, the "Operating
system not found" error could appear with some USB devices. To avoid this error, the boot order in
the BIOS can be changed, or the USB device can be disconnected during the boot process and
reconnected after the operating system has started.
A user has powered on their computer and received the message "Operating system not found." A check
of the system shows that the SATA drive cables are properly connected. Which of the following would
be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
C. Restore from a known good backup
D. Check for removable drives
A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard. The phone
should be powered down and the damaged battery should be removed by a trained smartphone
support technician.
A user is having an issue with a smartphone battery bulging and physically pushing the screen away from
the phone. The rest of the phone appears to be operating normally. Which of the following should be
the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset
