NURS 455 FINAL EXAM 224 QUESTIONS WITH
VERIFIED ANSWERS 2026
the exchange of thoughts, messages or information, as by speech, signals, writing
or behavior
nursing practice is group oriented: interpersonal communication among team
members is necessary for continuity and productivity
communication impacts all management activities and cuts across all phases of
the management process
the ability to communicate effectively often determines success as a leader-
manager
communication begins the moment that two or more people become aware of
each other
communication is perhaps the most critical leadership skill
organizational communication is a high-level management function
leaders must articulate issues and concerns so that workers will not become
confused about priorities - CORRECT ANSWER communication
,in all communication there is at least one sender, one receiver, and one message
sender: internal or external climate
message: written, nonverbal, verbal
receiver: internal or external climate
sender and receiver must be sensitive to internal and external climate because the
perception of the message is altered greatly depending on climate that existed at
the time the message was sent or received
effective communication requires the sender to validate what receivers see and
hear - CORRECT ANSWER communication process
values, feelings, temperament and stress levels of the sender and receiver -
CORRECT ANSWER communication: internal climate
status, power, authority are barriers to manager-subordinate communication
weather, temperature, timing, status, power, authority, and organizational climate
- CORRECT ANSWER communication: external climate
people at lower levels are at risk for inadequate communication from higher levels
d/t the # of levels that communication must filter through in large organizations
,as # of employees increases --> quality of communication increases; however,
employees may perceive it as increasingly closed
- it is impossible for individual managers to communicate personally with each
person or group involved in organizational decision making - CORRECT ANSWER
variables affecting organizational communication: formal organizational structure
women are generally more relationship oriented and are more collaborative while
men are generally more competitive
predominantly male medical profession and healthcare administration closely
communicating with predominantly female nursing profession --> female nurses
may desire more collaborative communication
differences in gender, power, and status can significantly affect the types and
quality of organizational and unit-level communication - CORRECT ANSWER
variables affecting organizational communication: gender
leader-managers must assess organizational communication
leader-managers must understand the organization's structure and recognize who
will be affected by decisions
- formal communication: follow the formal line of authority in the organization's
hierarchy
- informal communication: occur among people at the same or different levels of
the organizational hierarchy but do not represent formal lines of authority or
responsibility
, - managers should be very careful about what they say and to whom until they
have a good understanding of the formal and informal communication networks
communication is not a one-way channel
communication must be clear, simple and precise
senders should seek feedback regarding whether their communication was
accurately received
- the sender is responsible for ensuring the message is understood
multiple communication models should be used, when possible, if a message is
important
- increase - CORRECT ANSWER strategies to increase likelihood of clear and
complete communication
Upward: needs and wants are communicated upward to next level in the
hierarchy
- from subordinate to superior
Downward: traditional form of communication in organizations and helps to
coordinate activities in various levels of the hierarchy
- from superior to subordinate
VERIFIED ANSWERS 2026
the exchange of thoughts, messages or information, as by speech, signals, writing
or behavior
nursing practice is group oriented: interpersonal communication among team
members is necessary for continuity and productivity
communication impacts all management activities and cuts across all phases of
the management process
the ability to communicate effectively often determines success as a leader-
manager
communication begins the moment that two or more people become aware of
each other
communication is perhaps the most critical leadership skill
organizational communication is a high-level management function
leaders must articulate issues and concerns so that workers will not become
confused about priorities - CORRECT ANSWER communication
,in all communication there is at least one sender, one receiver, and one message
sender: internal or external climate
message: written, nonverbal, verbal
receiver: internal or external climate
sender and receiver must be sensitive to internal and external climate because the
perception of the message is altered greatly depending on climate that existed at
the time the message was sent or received
effective communication requires the sender to validate what receivers see and
hear - CORRECT ANSWER communication process
values, feelings, temperament and stress levels of the sender and receiver -
CORRECT ANSWER communication: internal climate
status, power, authority are barriers to manager-subordinate communication
weather, temperature, timing, status, power, authority, and organizational climate
- CORRECT ANSWER communication: external climate
people at lower levels are at risk for inadequate communication from higher levels
d/t the # of levels that communication must filter through in large organizations
,as # of employees increases --> quality of communication increases; however,
employees may perceive it as increasingly closed
- it is impossible for individual managers to communicate personally with each
person or group involved in organizational decision making - CORRECT ANSWER
variables affecting organizational communication: formal organizational structure
women are generally more relationship oriented and are more collaborative while
men are generally more competitive
predominantly male medical profession and healthcare administration closely
communicating with predominantly female nursing profession --> female nurses
may desire more collaborative communication
differences in gender, power, and status can significantly affect the types and
quality of organizational and unit-level communication - CORRECT ANSWER
variables affecting organizational communication: gender
leader-managers must assess organizational communication
leader-managers must understand the organization's structure and recognize who
will be affected by decisions
- formal communication: follow the formal line of authority in the organization's
hierarchy
- informal communication: occur among people at the same or different levels of
the organizational hierarchy but do not represent formal lines of authority or
responsibility
, - managers should be very careful about what they say and to whom until they
have a good understanding of the formal and informal communication networks
communication is not a one-way channel
communication must be clear, simple and precise
senders should seek feedback regarding whether their communication was
accurately received
- the sender is responsible for ensuring the message is understood
multiple communication models should be used, when possible, if a message is
important
- increase - CORRECT ANSWER strategies to increase likelihood of clear and
complete communication
Upward: needs and wants are communicated upward to next level in the
hierarchy
- from subordinate to superior
Downward: traditional form of communication in organizations and helps to
coordinate activities in various levels of the hierarchy
- from superior to subordinate
