DELHI PUBLIC SCHOOL, KANPUR DELHI PUBLIC SCHOOL, KANPUR
Class – X Class – X
Sub – English Sub – English
Topic : Letter Writing Topic : Complaint Letters
1. You are Sudha / Sudhir, Principal of Vasant School, Agra. Your
school has started a Music Department. Write a letter to the Manager Letters of complaint are written to address any kind of wrongdoing, grievance
or inconvenience arising from a product, service or experience. The purpose of
of Melody House, M. G. Road, Agra, wholesale suppliers of musical such letters is to express concern and seek a suitable and satisfactory
instruments, placing a detailed order for five musical instruments for resolution. These letters may relate to issues with products or services or to
other cases of grievances.
the school. Ask for a discount on the catalogue price. Points Related to Product/Service
2. Write a letter to M/S Gupta Electronics about the fridge you bought 1. Details of the faulty product/service
2. Nature of the complaint (replacement of product or refund)
from the firm which is malfunctioning. You are Rajan / Rajani
3. Payment information (Bill, cash memo, etc.)
Malhotra from New Delhi. Points Related to Case of Grievances
1. Details of the grievance
2. Date and place of the wrongdoing
3. Nature of complaint (social problem, personal grievance)
4. Compensation or corrective action required
Sample – 1
You are Vinay Khosla, the Purchase Executive at Haven Book Store in
Secunderabad, Andhra Pradesh. You had a telephonic discussion with a Sales
Executive from Prakashan Book House, the wholesalers. The conversation
pertained to the delivery of books, stationery and art materials for your store.
Despite the conversation, there has been no response from the Prakashan Book
House and attempts to contact them through the provided phone number have
been unsuccessful. Write a complaint letter, in about 120 words, to the
proprietor of Prakashan Book House, 60, Haveli Market Street,
Hyderabad,A.P.
The Haven Book Store
231, Gulmarg Bazaar Secunderabad
Andhra Pradesh-10XXXX
21st May,20XX
Page 8 Page 9
Class – X Class – X
Sub – English Sub – English
Topic : Letter Writing Topic : Complaint Letters
1. You are Sudha / Sudhir, Principal of Vasant School, Agra. Your
school has started a Music Department. Write a letter to the Manager Letters of complaint are written to address any kind of wrongdoing, grievance
or inconvenience arising from a product, service or experience. The purpose of
of Melody House, M. G. Road, Agra, wholesale suppliers of musical such letters is to express concern and seek a suitable and satisfactory
instruments, placing a detailed order for five musical instruments for resolution. These letters may relate to issues with products or services or to
other cases of grievances.
the school. Ask for a discount on the catalogue price. Points Related to Product/Service
2. Write a letter to M/S Gupta Electronics about the fridge you bought 1. Details of the faulty product/service
2. Nature of the complaint (replacement of product or refund)
from the firm which is malfunctioning. You are Rajan / Rajani
3. Payment information (Bill, cash memo, etc.)
Malhotra from New Delhi. Points Related to Case of Grievances
1. Details of the grievance
2. Date and place of the wrongdoing
3. Nature of complaint (social problem, personal grievance)
4. Compensation or corrective action required
Sample – 1
You are Vinay Khosla, the Purchase Executive at Haven Book Store in
Secunderabad, Andhra Pradesh. You had a telephonic discussion with a Sales
Executive from Prakashan Book House, the wholesalers. The conversation
pertained to the delivery of books, stationery and art materials for your store.
Despite the conversation, there has been no response from the Prakashan Book
House and attempts to contact them through the provided phone number have
been unsuccessful. Write a complaint letter, in about 120 words, to the
proprietor of Prakashan Book House, 60, Haveli Market Street,
Hyderabad,A.P.
The Haven Book Store
231, Gulmarg Bazaar Secunderabad
Andhra Pradesh-10XXXX
21st May,20XX
Page 8 Page 9
