Certified Parks and Recreation
Professional (CPRP) Exam-Graded A
Benchmarking - ANS-the process of comparing an organization's practices and
technologies with those of other companies
Rules - ANS-Specific; direct participants and employees to act in a prescribed manner
Policies - ANS-broad and open to interpretation. Based on circumstances, set direction.
Anti-discrimination is an example of a - ANS-policy
Procedures - ANS-Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: -
ANS-Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) -
ANS-1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that
facilities are effective and safe
Evaluations - ANS-Explain the value of the expenditures of the services and explain that
services are meeting community needs
Needs assessment - ANS-provides feedback on community attitudes, opinions, and
perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and
Recreation between these two things: - ANS-Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are
examples of: - ANS-Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation
Director" is an example of a: - ANS-Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees
and submit application" is an example of a - ANS-Procedure
,Comprehensive Plan - ANS-Identifies short and long-term priorities for P&R department,
includes agency's goals and policies, identification of deficiencies, inventories, and
developed standards for Parks
Master Plan - ANS-Subsets of comprehensive plan; focuses on physical resources and
development. Typically updated every 10 years. Driven by data.
Strategic Plan - ANS-Development or revision of mission and vision; action plan for
achieving goals and objectives. Based on data analysis that provides insight to trends in
agency's internal & external environments
ADA act of 1992 requires... - ANS-- that physical alterations to public accommodations
must be made to accommodate people w/ disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department
of Justice? - ANS-1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations - ANS-Based on the image/reputation of the agency, prior
experiences with the agency, marketing/promotional material related to the agency, and
word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) - ANS-1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? - ANS-Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance - ANS-Preserve or improve the appearance of a facility or
equipment. Less frequent than housekeeping activities, vary by season and user
preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... - ANS-Stripping/waxing floors, painting
walls, cleaning fixtures, adjusting doors
,Work order - ANS-a form memorandum requesting that specific maintenance services
be performed. Usually initiated by the PRP, on-site maintenance workers, or facility
users.
Landscaping maintenance can...W - ANS-enhance attractiveness, invite users, channel
traffic, contribute to safety, and disguise unattractive areas. Landscaping should
support, not dictate program efforts.
RFP (Request for Proposal) - ANS-A document that is sent out to potential vendors
requesting them to provide a proposal on a product or service. Develop a scope of the
project, obtain bids, identify a contractor, supervise project to agency standards.
Preventative Maintenance - ANS-a program of regular inspections and care to avert
potential problems. Prolongs the life of equipment and improves organizational
efficiency by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? - ANS-Credit cards can
carry over a balance, P-cards must be paid off at the end of the month. Monthly use
fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? - ANS-Standard P.O.s are
used for a one-time delivery of goods and/or services and are paid-in-full once purchase
is complete. Blanket P.O.s are used for small, continuous purchases, and the agency is
billed once per month (ex: maintenance staff would use one at a hardware store).
Market - ANS-the set of actual and potential buyers of a product or service who have
similar characteristics and are wiling and able to spend money or exchange other
resources to obtain a product.
Marketing Mix (4 P's) - ANS-Product, Price, Place, Promotion
Collaboration - ANS-short-term relationship, lasts until a problem is solved
Alliance - ANS-Requires a high level of commitment between organizations, as well as
the sharing of authority and decision making. Ex: Two neighboring park depts planning
and implementing a combined Halloween event
Partnership - ANS-Strongest relationship between organizations. Formed when two or
more partners come together to create an entirely new entity.
Marketing Mix: Product - ANS-Services and facilities offered to the public. Product is
adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball
for teens, Slow-pitch softball for adults
Marketing Mix: Price - ANS-Can have major impact on participation. Too high of price
may not be affordable for most people, too low creates a low perceived value.
, Marketing Mix: Place - ANS-Distribution of products. Includes accessibility of programs
and the facilities where they are offered, including how close the place is to where
people live and work, atmosphere, geographic area, population density. Also includes
day of week, time, and format of program.
Marketing Mix: Promotion - ANS-Means of communicating the value of a product. Done
through the promotions mix.
Market Segmentation - ANS-The process of subdividing a larger heterogeneous market
into small homogeneous markets that are more similar in the media they are exposed
to, their product wants, and how they will respond to the marketing mix.
Four variables for market segmentation - ANS-1. Demographics (income, age, race,
sexual orientation),
2. Geography (travel time and proximity),
3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class),
4. Behaviors (skill level and product loyalty).
Target Marketing - ANS-Markets the agency chooses to focus on for a particular
product (ex: story time = families with elementary-age children).
Theme - ANS-The concept that drives a program's design and marketing
Job analysis - ANS-provides a foundation for the job description.
What aspects of parks and recreation provide the most community-wide benefits? -
ANS-Parks and natural areas, followed by facilities and programs
Individual benefits of parks - ANS-experienced by those who directly participate in an
activity
Community benefits of parks - ANS-betterment of the community at large, not just those
who participate in programs. Ex: Living near a park increases property values
What aspects of parks and recreation provide the most individual benefits? - ANS-
Programs and facilities
Positioning - ANS-the process of establishing and maintaining a positive image of the
agency in the minds of the community and elected officials.
What are the 7 approaches to educating the public about the benefits of Parks and
Recreation services? - ANS-1. Formulate a position statement
2. Listen to elected officials as they talk about the city and its problems
3. Find research/scientific evidence that supports what parks and recreation does
4. Select no more than 3 issues to help you demonstrate the value of P&R
Professional (CPRP) Exam-Graded A
Benchmarking - ANS-the process of comparing an organization's practices and
technologies with those of other companies
Rules - ANS-Specific; direct participants and employees to act in a prescribed manner
Policies - ANS-broad and open to interpretation. Based on circumstances, set direction.
Anti-discrimination is an example of a - ANS-policy
Procedures - ANS-Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: -
ANS-Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) -
ANS-1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that
facilities are effective and safe
Evaluations - ANS-Explain the value of the expenditures of the services and explain that
services are meeting community needs
Needs assessment - ANS-provides feedback on community attitudes, opinions, and
perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and
Recreation between these two things: - ANS-Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are
examples of: - ANS-Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation
Director" is an example of a: - ANS-Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees
and submit application" is an example of a - ANS-Procedure
,Comprehensive Plan - ANS-Identifies short and long-term priorities for P&R department,
includes agency's goals and policies, identification of deficiencies, inventories, and
developed standards for Parks
Master Plan - ANS-Subsets of comprehensive plan; focuses on physical resources and
development. Typically updated every 10 years. Driven by data.
Strategic Plan - ANS-Development or revision of mission and vision; action plan for
achieving goals and objectives. Based on data analysis that provides insight to trends in
agency's internal & external environments
ADA act of 1992 requires... - ANS-- that physical alterations to public accommodations
must be made to accommodate people w/ disabilities to the maximum extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department
of Justice? - ANS-1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations - ANS-Based on the image/reputation of the agency, prior
experiences with the agency, marketing/promotional material related to the agency, and
word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) - ANS-1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? - ANS-Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance - ANS-Preserve or improve the appearance of a facility or
equipment. Less frequent than housekeeping activities, vary by season and user
preference. May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... - ANS-Stripping/waxing floors, painting
walls, cleaning fixtures, adjusting doors
,Work order - ANS-a form memorandum requesting that specific maintenance services
be performed. Usually initiated by the PRP, on-site maintenance workers, or facility
users.
Landscaping maintenance can...W - ANS-enhance attractiveness, invite users, channel
traffic, contribute to safety, and disguise unattractive areas. Landscaping should
support, not dictate program efforts.
RFP (Request for Proposal) - ANS-A document that is sent out to potential vendors
requesting them to provide a proposal on a product or service. Develop a scope of the
project, obtain bids, identify a contractor, supervise project to agency standards.
Preventative Maintenance - ANS-a program of regular inspections and care to avert
potential problems. Prolongs the life of equipment and improves organizational
efficiency by avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? - ANS-Credit cards can
carry over a balance, P-cards must be paid off at the end of the month. Monthly use
fees and interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? - ANS-Standard P.O.s are
used for a one-time delivery of goods and/or services and are paid-in-full once purchase
is complete. Blanket P.O.s are used for small, continuous purchases, and the agency is
billed once per month (ex: maintenance staff would use one at a hardware store).
Market - ANS-the set of actual and potential buyers of a product or service who have
similar characteristics and are wiling and able to spend money or exchange other
resources to obtain a product.
Marketing Mix (4 P's) - ANS-Product, Price, Place, Promotion
Collaboration - ANS-short-term relationship, lasts until a problem is solved
Alliance - ANS-Requires a high level of commitment between organizations, as well as
the sharing of authority and decision making. Ex: Two neighboring park depts planning
and implementing a combined Halloween event
Partnership - ANS-Strongest relationship between organizations. Formed when two or
more partners come together to create an entirely new entity.
Marketing Mix: Product - ANS-Services and facilities offered to the public. Product is
adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball
for teens, Slow-pitch softball for adults
Marketing Mix: Price - ANS-Can have major impact on participation. Too high of price
may not be affordable for most people, too low creates a low perceived value.
, Marketing Mix: Place - ANS-Distribution of products. Includes accessibility of programs
and the facilities where they are offered, including how close the place is to where
people live and work, atmosphere, geographic area, population density. Also includes
day of week, time, and format of program.
Marketing Mix: Promotion - ANS-Means of communicating the value of a product. Done
through the promotions mix.
Market Segmentation - ANS-The process of subdividing a larger heterogeneous market
into small homogeneous markets that are more similar in the media they are exposed
to, their product wants, and how they will respond to the marketing mix.
Four variables for market segmentation - ANS-1. Demographics (income, age, race,
sexual orientation),
2. Geography (travel time and proximity),
3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class),
4. Behaviors (skill level and product loyalty).
Target Marketing - ANS-Markets the agency chooses to focus on for a particular
product (ex: story time = families with elementary-age children).
Theme - ANS-The concept that drives a program's design and marketing
Job analysis - ANS-provides a foundation for the job description.
What aspects of parks and recreation provide the most community-wide benefits? -
ANS-Parks and natural areas, followed by facilities and programs
Individual benefits of parks - ANS-experienced by those who directly participate in an
activity
Community benefits of parks - ANS-betterment of the community at large, not just those
who participate in programs. Ex: Living near a park increases property values
What aspects of parks and recreation provide the most individual benefits? - ANS-
Programs and facilities
Positioning - ANS-the process of establishing and maintaining a positive image of the
agency in the minds of the community and elected officials.
What are the 7 approaches to educating the public about the benefits of Parks and
Recreation services? - ANS-1. Formulate a position statement
2. Listen to elected officials as they talk about the city and its problems
3. Find research/scientific evidence that supports what parks and recreation does
4. Select no more than 3 issues to help you demonstrate the value of P&R
