CPRP – Operations Exam with
Complete Solutions
needs assessment - ANSWER-ongoing assessments of programs, park areas, products
and services; provide accurate feedback on community attitudes, opinions, and
perceptions of the park and recreation agency's resources
public park and recreation agency's service areas - ANSWER-1. parks
2. programs
3. facilities
Waste reduction methods - ANSWER-waste prevention, recycling, composting
energy management plan - ANSWER-1. purchase clean and reliable energy
2. replace old equipment with new, efficient technologies
3. operate energy-consuming equipment properly
standards - ANSWER-specific in what they require and should make clear the level of
performance that is to be achieved
routine maintenance - ANSWER-activities that preserve or improve the appearance of a
facility or piece of equipment; completed less frequently than housekeeping activities
work order - ANSWER-form memorandum requesting that specific maintenance
services be performed
preventative maintenance - ANSWER-undertaken to prolong the life of equipment
Occupational Safety and Health Administration (OSHA) - ANSWER-assure safe and
healthful working conditions for workers. Sets and enforces standards. Provides
training, outreach and assistance.
Environmental Protection Agency (EPA) - ANSWER-monitors and enforces pollution
related standards and policies
Equal Employment Opportunity Commission (EEOC) - ANSWER-responsible for
enforcing federal discrimination laws. Illegal to discriminate because of a person's race,
color, religion, sex, national origin, age, disability, or genetic information
, Food and Drug Administration (FDA) - ANSWER-responsible for protecting public health
by assuring the safety, efficacy, and security of drugs, biological products, medical
devices, foods etc.
National Labor Relations Board (NLRB) - ANSWER-safeguard employees' rights to
organize and unionize; acts against unfair labor practices
rules and regulations - ANSWER-more specific and directs you to act in a prescribed
manner and not interpret the given facts. Follow, don't think.
procedures - ANSWER-outline chronological sequences of required actions; prescribe a
process for accomplishing or completing a task
Americans with Disabilities Act (ADA) - ANSWER-Equal opportunities for individuals
with disabilities in employment, government services, transportation, public
accommodations, and telecommunications; 1992
encumbrance - ANSWER-purchase orders, contract,s and salary commitments are
examples
participant releases, waivers, and agreements - ANSWER-statements of fact describing
the roles and responsibilities of the park and recreation agencies and the participants
internal customer service - ANSWER-communication and access to information
customer's quality perceptions - ANSWER-1. the expectations of the customer
2. relationship between the customer's expectations and their actual experience
3. post-experience reflection by the customer
service recovery - ANSWER-the ability to put things right for the customer when they go
wrong
comprehensive plan - ANSWER-Short and long term goals/priorities for a park and
recreation agency;Serves as the overall plan for the entire agency and its operations
master plan - ANSWER-subsets of the comprehensive plan and focuses on an agency's
specific physical resource; updated every 10 years and driven by data from
constituencies and available resources
strategic plan - ANSWER-centers on the development or revision of an agency's
mission and vision; data is obtained from a variety of sources that provide insight to
trends and issues within the internal and external environments
trends - ANSWER-prevailing tendencies or inclinations that are gradually gaining (or
losing) momentum; current style or practice; born, grow, mature, reach old age, and die
Complete Solutions
needs assessment - ANSWER-ongoing assessments of programs, park areas, products
and services; provide accurate feedback on community attitudes, opinions, and
perceptions of the park and recreation agency's resources
public park and recreation agency's service areas - ANSWER-1. parks
2. programs
3. facilities
Waste reduction methods - ANSWER-waste prevention, recycling, composting
energy management plan - ANSWER-1. purchase clean and reliable energy
2. replace old equipment with new, efficient technologies
3. operate energy-consuming equipment properly
standards - ANSWER-specific in what they require and should make clear the level of
performance that is to be achieved
routine maintenance - ANSWER-activities that preserve or improve the appearance of a
facility or piece of equipment; completed less frequently than housekeeping activities
work order - ANSWER-form memorandum requesting that specific maintenance
services be performed
preventative maintenance - ANSWER-undertaken to prolong the life of equipment
Occupational Safety and Health Administration (OSHA) - ANSWER-assure safe and
healthful working conditions for workers. Sets and enforces standards. Provides
training, outreach and assistance.
Environmental Protection Agency (EPA) - ANSWER-monitors and enforces pollution
related standards and policies
Equal Employment Opportunity Commission (EEOC) - ANSWER-responsible for
enforcing federal discrimination laws. Illegal to discriminate because of a person's race,
color, religion, sex, national origin, age, disability, or genetic information
, Food and Drug Administration (FDA) - ANSWER-responsible for protecting public health
by assuring the safety, efficacy, and security of drugs, biological products, medical
devices, foods etc.
National Labor Relations Board (NLRB) - ANSWER-safeguard employees' rights to
organize and unionize; acts against unfair labor practices
rules and regulations - ANSWER-more specific and directs you to act in a prescribed
manner and not interpret the given facts. Follow, don't think.
procedures - ANSWER-outline chronological sequences of required actions; prescribe a
process for accomplishing or completing a task
Americans with Disabilities Act (ADA) - ANSWER-Equal opportunities for individuals
with disabilities in employment, government services, transportation, public
accommodations, and telecommunications; 1992
encumbrance - ANSWER-purchase orders, contract,s and salary commitments are
examples
participant releases, waivers, and agreements - ANSWER-statements of fact describing
the roles and responsibilities of the park and recreation agencies and the participants
internal customer service - ANSWER-communication and access to information
customer's quality perceptions - ANSWER-1. the expectations of the customer
2. relationship between the customer's expectations and their actual experience
3. post-experience reflection by the customer
service recovery - ANSWER-the ability to put things right for the customer when they go
wrong
comprehensive plan - ANSWER-Short and long term goals/priorities for a park and
recreation agency;Serves as the overall plan for the entire agency and its operations
master plan - ANSWER-subsets of the comprehensive plan and focuses on an agency's
specific physical resource; updated every 10 years and driven by data from
constituencies and available resources
strategic plan - ANSWER-centers on the development or revision of an agency's
mission and vision; data is obtained from a variety of sources that provide insight to
trends and issues within the internal and external environments
trends - ANSWER-prevailing tendencies or inclinations that are gradually gaining (or
losing) momentum; current style or practice; born, grow, mature, reach old age, and die
