BA 3304 TTU Exam 1 Questions &
Answers (Grade A+)
Historically, economic reports identify activities as "service
producing" that -
correct answer ✅are not goods producing.
The stage of economic growth between the years 1900 and 1950
would best be described as... -
correct answer ✅Industrial.
The term "service producing" encompasses which of the following
industries? -
correct answer ✅Education
The postindustrial service economy requires -
correct answer ✅Different managerial skills, different ways of
thinking, & break with tradition.
Which function typically employs more people than any other
functional area? -
correct answer ✅Operations
,BA 3304 TTU Exam 1 Questions &
Answers (Grade A+)
The "cost disease" argument states that -
correct answer ✅Services look as if they are being consumed
because of low productivity
A "service factory" is characterized by -
correct answer ✅A low degree of labor intensity and a low degree
of interaction and customization
Proximity is not always essential in which type service? -
correct answer ✅Internet
Which of the following types of services can best be described as
"Quasi-Manufacturing... -
correct answer ✅Home Office
Which of the following types of services can best be described as a
"Mixed Service.".. -
correct answer ✅Branch Office
Challenges for managers employed in service factories and mass
services are best described by -
correct answer ✅Attention to physical surroundings.
, BA 3304 TTU Exam 1 Questions &
Answers (Grade A+)
Challenges for managers employed in service shops and
professional services are best described by... -
correct answer ✅Fighting cost increases, Maintaining quality, &
gaining employee loyalty.
Service firms represent what percentage of the economy of every
industrialized nation? -
correct answer ✅large percentage of the economies
A "mass service" is characterized by... -
correct answer ✅A high degree of labor intensity and a low degree
of interaction and customization
Which of the following would be the best example of a "pure
service" firm? -
correct answer ✅Hospital
Which of the following service process matrix quadrants is most
likely to be capital intensive? -
correct answer ✅Service Factory
Answers (Grade A+)
Historically, economic reports identify activities as "service
producing" that -
correct answer ✅are not goods producing.
The stage of economic growth between the years 1900 and 1950
would best be described as... -
correct answer ✅Industrial.
The term "service producing" encompasses which of the following
industries? -
correct answer ✅Education
The postindustrial service economy requires -
correct answer ✅Different managerial skills, different ways of
thinking, & break with tradition.
Which function typically employs more people than any other
functional area? -
correct answer ✅Operations
,BA 3304 TTU Exam 1 Questions &
Answers (Grade A+)
The "cost disease" argument states that -
correct answer ✅Services look as if they are being consumed
because of low productivity
A "service factory" is characterized by -
correct answer ✅A low degree of labor intensity and a low degree
of interaction and customization
Proximity is not always essential in which type service? -
correct answer ✅Internet
Which of the following types of services can best be described as
"Quasi-Manufacturing... -
correct answer ✅Home Office
Which of the following types of services can best be described as a
"Mixed Service.".. -
correct answer ✅Branch Office
Challenges for managers employed in service factories and mass
services are best described by -
correct answer ✅Attention to physical surroundings.
, BA 3304 TTU Exam 1 Questions &
Answers (Grade A+)
Challenges for managers employed in service shops and
professional services are best described by... -
correct answer ✅Fighting cost increases, Maintaining quality, &
gaining employee loyalty.
Service firms represent what percentage of the economy of every
industrialized nation? -
correct answer ✅large percentage of the economies
A "mass service" is characterized by... -
correct answer ✅A high degree of labor intensity and a low degree
of interaction and customization
Which of the following would be the best example of a "pure
service" firm? -
correct answer ✅Hospital
Which of the following service process matrix quadrants is most
likely to be capital intensive? -
correct answer ✅Service Factory
