ISQS 2340 TTU Exam 1 - Benjamin
Mitchell Questions & Answers (Grade
A+)
What are the three key areas in which IT departments need to be
aligned with business needs? -
correct answer ✅1. Ensuring security and compliance - Companies
can't function without secure and dependable access to data.
2. Increasing efficiency and productivity - Makes business more
efficient by optimizing systems. Streamlining workflows, and
making jobs easier.
3. Gaining competitive advantage - IT must collaborate with
business to leverage emerging technology.
Business value includes what specific things? -
correct answer ✅1. Increase revenue - The IT organization can be
instrumental in helping a company achieve more revenue through
innovation.
2. Decrease cost - IT is the only department that can help every
other department of a company reduce cost or improve
productivity.
3. Improve productivity - IT is often the facilitator to improve
productivity by eliminating paper and implementing video
conferencing to improve meeting and training time.
4. Differentiate the company - Technology can often differentiate a
company from its competition. Companies can then become more
,ISQS 2340 TTU Exam 1 - Benjamin
Mitchell Questions & Answers (Grade
A+)
competitive and create an advantage in selling its products and
services.
5. Improve client satisfaction - It is much more profitable to keep a
client than it is to replace a client you lose. Major source of revenue
comes from existing clients.
What does the bottom line mean? -
correct answer ✅It's all about the business, not about the
technology (manage technology Vs. managing the business of IT).
What should IT managers think about when recommending IT
projects? -
correct answer ✅Does the recommendation provide business
value? - When IT managers make recommendations that deliver
business value, senior management sees the IT team as a business
partner rather than technical managers.
Why have IT projects generally failed over the years? -
correct answer ✅When IT projects fail, it is usually not because
the technology didn't work, but because the changes required at an
organizational and employee level weren't managed effectively.
, ISQS 2340 TTU Exam 1 - Benjamin
Mitchell Questions & Answers (Grade
A+)
Investments in "digital" can be thought of essentially as
investments in what? -
correct answer ✅Investments in digital are essentially investments
in change. It's important to think in this way because these
investment changes in an organization help generate insight.
What is one tool the article suggests will help improve the
likelihood of IT project success? -
correct answer ✅The Benefits Dependency Network(BDN). This
tool seeks to get managers to identify the digital technology
changes that they will be required to make, if expected benefits and
outcomes are going to be delivered.
What is The Exchange Transaction? -
correct answer ✅The Base Unit for doing Business (The underlying
structure of the socioeconomic world).
Creating Entity -> The Work ->Others->
What are the three business units in The Exchange Transaction? -
correct answer ✅1. Firms
Mitchell Questions & Answers (Grade
A+)
What are the three key areas in which IT departments need to be
aligned with business needs? -
correct answer ✅1. Ensuring security and compliance - Companies
can't function without secure and dependable access to data.
2. Increasing efficiency and productivity - Makes business more
efficient by optimizing systems. Streamlining workflows, and
making jobs easier.
3. Gaining competitive advantage - IT must collaborate with
business to leverage emerging technology.
Business value includes what specific things? -
correct answer ✅1. Increase revenue - The IT organization can be
instrumental in helping a company achieve more revenue through
innovation.
2. Decrease cost - IT is the only department that can help every
other department of a company reduce cost or improve
productivity.
3. Improve productivity - IT is often the facilitator to improve
productivity by eliminating paper and implementing video
conferencing to improve meeting and training time.
4. Differentiate the company - Technology can often differentiate a
company from its competition. Companies can then become more
,ISQS 2340 TTU Exam 1 - Benjamin
Mitchell Questions & Answers (Grade
A+)
competitive and create an advantage in selling its products and
services.
5. Improve client satisfaction - It is much more profitable to keep a
client than it is to replace a client you lose. Major source of revenue
comes from existing clients.
What does the bottom line mean? -
correct answer ✅It's all about the business, not about the
technology (manage technology Vs. managing the business of IT).
What should IT managers think about when recommending IT
projects? -
correct answer ✅Does the recommendation provide business
value? - When IT managers make recommendations that deliver
business value, senior management sees the IT team as a business
partner rather than technical managers.
Why have IT projects generally failed over the years? -
correct answer ✅When IT projects fail, it is usually not because
the technology didn't work, but because the changes required at an
organizational and employee level weren't managed effectively.
, ISQS 2340 TTU Exam 1 - Benjamin
Mitchell Questions & Answers (Grade
A+)
Investments in "digital" can be thought of essentially as
investments in what? -
correct answer ✅Investments in digital are essentially investments
in change. It's important to think in this way because these
investment changes in an organization help generate insight.
What is one tool the article suggests will help improve the
likelihood of IT project success? -
correct answer ✅The Benefits Dependency Network(BDN). This
tool seeks to get managers to identify the digital technology
changes that they will be required to make, if expected benefits and
outcomes are going to be delivered.
What is The Exchange Transaction? -
correct answer ✅The Base Unit for doing Business (The underlying
structure of the socioeconomic world).
Creating Entity -> The Work ->Others->
What are the three business units in The Exchange Transaction? -
correct answer ✅1. Firms
