ETC Certification Exam Questions and
Answers (Latest Update 2026)
In order to become a successful emergency telecommunicator, a
combination of the following is required -
correct answer ✅training and temperament
If a field unit needs a certain type of assistance, it is usually up to
that field unit to locate, notify, and coordinate the additional
resources. True or False? -
correct answer ✅false
The IAED (the academy) enforces its Code of Ethics by withholding
or revoking the certifications of those who fail to agree to, or
uphold, these standards. True or False? -
correct answer ✅true
When faced with an ethical dilemma in the communication center,
the ETC should FIRST: -
correct answer ✅follow established protocol, procedure, and
policy
A procedure that has been highly define, structured, and placed
into a reference system is known as a: -
correct answer ✅protocol
,ETC Certification Exam Questions and
Answers (Latest Update 2026)
In this course, the "three P's" refer to: -
correct answer ✅protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the
internet using: -
correct answer ✅wi-fi
Cell phone networks are divided into specific areas called cells,
each with its own: -
correct answer ✅antenna
Prior to the development of emergency number technology, either
the caller or the operator had to try to figure out which agency or
department emergency calls should go to, based on the caller's
location -
correct answer ✅true
What does the acronym TDD stand for? -
correct answer ✅telecommunications device for the deaf
What does the acronym VoIP stand for? -
correct answer ✅voice over internet protocol
, ETC Certification Exam Questions and
Answers (Latest Update 2026)
The technology that allows the ETC to take an automatic number
identification (ANI) number and "dip" it into an address database is
called: -
correct answer ✅ALI (automatic location identification)
What does the acronym CAD stand for? -
correct answer ✅computer-aided dispatch
The total number of emergency calls has increased dramatically due
to wireless technology. True or False? -
correct answer ✅true
In the context of the communication process, the "medium" is: -
correct answer ✅how the message is conveyed
In the context of the communication process, "noise" can occur
when you are thinking about something else and essentially
blocking out most or all of an incoming message. True or False? -
correct answer ✅true
Answers (Latest Update 2026)
In order to become a successful emergency telecommunicator, a
combination of the following is required -
correct answer ✅training and temperament
If a field unit needs a certain type of assistance, it is usually up to
that field unit to locate, notify, and coordinate the additional
resources. True or False? -
correct answer ✅false
The IAED (the academy) enforces its Code of Ethics by withholding
or revoking the certifications of those who fail to agree to, or
uphold, these standards. True or False? -
correct answer ✅true
When faced with an ethical dilemma in the communication center,
the ETC should FIRST: -
correct answer ✅follow established protocol, procedure, and
policy
A procedure that has been highly define, structured, and placed
into a reference system is known as a: -
correct answer ✅protocol
,ETC Certification Exam Questions and
Answers (Latest Update 2026)
In this course, the "three P's" refer to: -
correct answer ✅protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the
internet using: -
correct answer ✅wi-fi
Cell phone networks are divided into specific areas called cells,
each with its own: -
correct answer ✅antenna
Prior to the development of emergency number technology, either
the caller or the operator had to try to figure out which agency or
department emergency calls should go to, based on the caller's
location -
correct answer ✅true
What does the acronym TDD stand for? -
correct answer ✅telecommunications device for the deaf
What does the acronym VoIP stand for? -
correct answer ✅voice over internet protocol
, ETC Certification Exam Questions and
Answers (Latest Update 2026)
The technology that allows the ETC to take an automatic number
identification (ANI) number and "dip" it into an address database is
called: -
correct answer ✅ALI (automatic location identification)
What does the acronym CAD stand for? -
correct answer ✅computer-aided dispatch
The total number of emergency calls has increased dramatically due
to wireless technology. True or False? -
correct answer ✅true
In the context of the communication process, the "medium" is: -
correct answer ✅how the message is conveyed
In the context of the communication process, "noise" can occur
when you are thinking about something else and essentially
blocking out most or all of an incoming message. True or False? -
correct answer ✅true
