Journey Mapping - ANSWER Journey maps are documents that visually illustrate the ex-
periences customers have with a business or an organization
Benefits of Journey Mapping - ANSWER Better team alignment
Strategic thinking
Deeper understanding of customer pain points
Increased empathy
A strong case for innovation
A guide to measuring impact
Architecture of a Journey Map - ANSWER Phases
Actions
Thoughts
Feelings
Touchpoints
Context
Opportunities
Who to Invite to the Journey Mapping Workshop - ANSWER People who know your cus-
tomer
People who are generative
People who are optimists and realists
People who bring diversity
1
, Consequence Scanning - ANSWER is a way for organizations to consider the potential
consequences of their product or service on people, communities and the planet
Three Application Lifecycle management (ALM) development models. - ANSWER Change
set development
Org development
Package development
Benefits of Center of Excellence - ANSWER Prioritize Across Teams
Streamline Processes
Plan for Growth
Reduce Risk
Top Business Analyst Skills - ANSWER Information Discovery
Analysis and Synthesis
Communication, Collaboration, and Documentation
BA types of analyses - ANSWER Enterprise Analysis
Strategy Analysis
Stakeholder Analysis
Enterprise Analysis - ANSWER learn and understand an organization's structure, including
who reports to whom
Strategy Analysis - ANSWER identify the need of strategic or tactical importance
Stakeholder Analysis - ANSWER individuals or groups who make decisions and who have
an important role in determining the priorities and requirements
2
periences customers have with a business or an organization
Benefits of Journey Mapping - ANSWER Better team alignment
Strategic thinking
Deeper understanding of customer pain points
Increased empathy
A strong case for innovation
A guide to measuring impact
Architecture of a Journey Map - ANSWER Phases
Actions
Thoughts
Feelings
Touchpoints
Context
Opportunities
Who to Invite to the Journey Mapping Workshop - ANSWER People who know your cus-
tomer
People who are generative
People who are optimists and realists
People who bring diversity
1
, Consequence Scanning - ANSWER is a way for organizations to consider the potential
consequences of their product or service on people, communities and the planet
Three Application Lifecycle management (ALM) development models. - ANSWER Change
set development
Org development
Package development
Benefits of Center of Excellence - ANSWER Prioritize Across Teams
Streamline Processes
Plan for Growth
Reduce Risk
Top Business Analyst Skills - ANSWER Information Discovery
Analysis and Synthesis
Communication, Collaboration, and Documentation
BA types of analyses - ANSWER Enterprise Analysis
Strategy Analysis
Stakeholder Analysis
Enterprise Analysis - ANSWER learn and understand an organization's structure, including
who reports to whom
Strategy Analysis - ANSWER identify the need of strategic or tactical importance
Stakeholder Analysis - ANSWER individuals or groups who make decisions and who have
an important role in determining the priorities and requirements
2
