During the discovery phase of a Salesforce project, which types of analyses should a business
analyst typically perform?
A. Financial, Technical, Operational
B. Technical, Stakeholder, Enterprise
C. Enterprise, Strategy, Stakeholder - ANSWER C. Enterprise, Strategy, Stakeholder
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case cre-
ation feature within Service Cloud for an upcoming sprint. This feature overlaps with another
feature that is being developed in the current sprint. The BA is working with the technical
team to identify metadata dependencies across features to prevent overwriting before the
release.
What should the BA use?
A. Change Sets
B. Setup Audit Trail
C. Version control - ANSWER C. Version control
A business analyst is working with a new customer on a Sales Cloud implementation. The ex-
ecutive sponsor for the project is new to the company and their role as VP. The sponsor has
inherited functional requirements from the previous VP that were gathered 9 months ago.
The project start date has yet to be defined. The sponsor wants to use the inherited require-
ments in lieu of a traditional discovery process.
What is the largest risk with this approach?
A. The previous VP's requirements may differ from those of the new executive.
1
,B. The previous VP's requirements fail to meet current formatting standards.
C. The previous VP's requirements are outside of the Salesforce framework. - ANSWER B.
The previous VP's requirements fail to meet current formatting standards.
Universal Containers has several independent Salesforce projects this quarter involving
shared objects and a complex deployment process managed by a DevOps team. While
smoke testing the shared user acceptance testing (UAT) environment, the business analyst
(BA) noticed that one of the minor changes to the Account to the Account page layout for
the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?
A. Log a defect for the page layout change and discuss it with the DevOps team.
B. Make the page layout change directly in UAT so the client can begin testing.
C. Ask the project manager to reschedule UAT until after the defect is resolved - ANSWER
A. Log a defect for the page layout change and discuss it with the DevOps team.
The user acceptance testing (UAT) of a solution has passed. During the code review process,
a technical team found that the Apex code fails to meet Salesforce coding standards which
makes it challenging to maintain over the long term and may create performance issues. The
business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
A. Sprint retrospective
B. Definition of done
C. Iterative development - ANSWER B. Definition of done
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its
latest Salesforce project. Each stakeholder's experiences and priorities for the project are dif-
ferent which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
2
,A. Encourage leadership to share their vision for the project, and ask the larger team to fo-
cus feedback only on the key objectives, pain points, and requirements outlined by leaders
B. Limit participation in key project discovery, requirements, and solutioning meetings to
leadership. and engage the larger team to answer questions directly/ related to their roles
when needed.
C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines
how the team will collaborate, disagree, develop trust, and define success - ANSWER C.
Lead the stakeholders in creating a team agreement that assigns project roles and outlines
how the team will collaborate, disagree, develop trust, and define success
One retail location of Cloud Kicks has been getting complaints from shoppers about being
unable to find items in the store. The general manager has asked IT to configure tablets for
the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory rec-
ords which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
A. As a customer, I want sales clerks to have access to item availability to help them find
items.
B. As a sales clerk, I want to see item availability and locations to help customers find items.
C. As a general manager, I want sales clerks to have tablets so they can help customers find
items. - ANSWER B. As a sales clerk, I want to see item availability and locations to help
customers find items.
When creating a new User how can the Admin make sure a temporary password is gener-
ated?
A. There are no temporary passwords available for setup of new users in Salesforce.
B. This is a default feature, no setup required.
C. Select "Temporary Password and Confirmation Email Required"
3
, D. Select "Generate Passwords and notify the user via email." - ANSWER D. Select "Gen-
erate Passwords and notify the user via email."
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of
customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?
A. functional requirement
B. Non-functional requirement
C. User story - ANSWER B. Non-functional requirement
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that
uses a different CRM. The incoming sales team is reluctant to change to a different process.
The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
A. Power users and top sales earners
B. System admin and project manager
C. Executive sponsors and sales leadership - ANSWER B. System admin and project man-
ager
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts.
The QA team is having difficulty with a specific story where a modification to an existing flow
is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
A. The acceptance criteria of the user story
4
analyst typically perform?
A. Financial, Technical, Operational
B. Technical, Stakeholder, Enterprise
C. Enterprise, Strategy, Stakeholder - ANSWER C. Enterprise, Strategy, Stakeholder
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case cre-
ation feature within Service Cloud for an upcoming sprint. This feature overlaps with another
feature that is being developed in the current sprint. The BA is working with the technical
team to identify metadata dependencies across features to prevent overwriting before the
release.
What should the BA use?
A. Change Sets
B. Setup Audit Trail
C. Version control - ANSWER C. Version control
A business analyst is working with a new customer on a Sales Cloud implementation. The ex-
ecutive sponsor for the project is new to the company and their role as VP. The sponsor has
inherited functional requirements from the previous VP that were gathered 9 months ago.
The project start date has yet to be defined. The sponsor wants to use the inherited require-
ments in lieu of a traditional discovery process.
What is the largest risk with this approach?
A. The previous VP's requirements may differ from those of the new executive.
1
,B. The previous VP's requirements fail to meet current formatting standards.
C. The previous VP's requirements are outside of the Salesforce framework. - ANSWER B.
The previous VP's requirements fail to meet current formatting standards.
Universal Containers has several independent Salesforce projects this quarter involving
shared objects and a complex deployment process managed by a DevOps team. While
smoke testing the shared user acceptance testing (UAT) environment, the business analyst
(BA) noticed that one of the minor changes to the Account to the Account page layout for
the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?
A. Log a defect for the page layout change and discuss it with the DevOps team.
B. Make the page layout change directly in UAT so the client can begin testing.
C. Ask the project manager to reschedule UAT until after the defect is resolved - ANSWER
A. Log a defect for the page layout change and discuss it with the DevOps team.
The user acceptance testing (UAT) of a solution has passed. During the code review process,
a technical team found that the Apex code fails to meet Salesforce coding standards which
makes it challenging to maintain over the long term and may create performance issues. The
business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
A. Sprint retrospective
B. Definition of done
C. Iterative development - ANSWER B. Definition of done
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its
latest Salesforce project. Each stakeholder's experiences and priorities for the project are dif-
ferent which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
2
,A. Encourage leadership to share their vision for the project, and ask the larger team to fo-
cus feedback only on the key objectives, pain points, and requirements outlined by leaders
B. Limit participation in key project discovery, requirements, and solutioning meetings to
leadership. and engage the larger team to answer questions directly/ related to their roles
when needed.
C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines
how the team will collaborate, disagree, develop trust, and define success - ANSWER C.
Lead the stakeholders in creating a team agreement that assigns project roles and outlines
how the team will collaborate, disagree, develop trust, and define success
One retail location of Cloud Kicks has been getting complaints from shoppers about being
unable to find items in the store. The general manager has asked IT to configure tablets for
the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory rec-
ords which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
A. As a customer, I want sales clerks to have access to item availability to help them find
items.
B. As a sales clerk, I want to see item availability and locations to help customers find items.
C. As a general manager, I want sales clerks to have tablets so they can help customers find
items. - ANSWER B. As a sales clerk, I want to see item availability and locations to help
customers find items.
When creating a new User how can the Admin make sure a temporary password is gener-
ated?
A. There are no temporary passwords available for setup of new users in Salesforce.
B. This is a default feature, no setup required.
C. Select "Temporary Password and Confirmation Email Required"
3
, D. Select "Generate Passwords and notify the user via email." - ANSWER D. Select "Gen-
erate Passwords and notify the user via email."
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of
customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?
A. functional requirement
B. Non-functional requirement
C. User story - ANSWER B. Non-functional requirement
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that
uses a different CRM. The incoming sales team is reluctant to change to a different process.
The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
A. Power users and top sales earners
B. System admin and project manager
C. Executive sponsors and sales leadership - ANSWER B. System admin and project man-
ager
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts.
The QA team is having difficulty with a specific story where a modification to an existing flow
is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
A. The acceptance criteria of the user story
4
