At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality
assurance lead, and other team members need access to user stories as part of the Agile
lifecycle of enhancements to a Marketing Cloud integration project.What should the BA do
to give all team members access and visibility to the most recent user stories as the project
is in motion?
A. Define a common repository to hold all user stories and track changes over time.
B. Allow each team member to merge - ANSWER A. Define a common repository to hold
all user stories and track changes over time.
Support managers at Cloud Kicks have received urgent feedback from staff that record pages
are slow to respond and users and growing frustrated. The business analyst (BA) has been
asked to evaluate to determine which pages are being accessed most frequently and which
pages are the slowest to load.What is the first step the BA should take to help resolve the
issue?
A. Update page layouts in production.
B. Create a test plan for each web browser.
C. Confirm steps to reproduce the issue. - ANSWER C. Confirm steps to reproduce the
issue.
1
,A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to
onboard a new user group to a Service Cloud implementation.Which level of detail should
the BA use for the process map and why?
A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
B. Somewhat detailed-Since the process will be repetitive, new users will learn and
remember the details.
C. Simple-A high-level overview of the process is sufficient to show a new user experie -
ANSWER A. Very detailed-It should be prescriptive for new users following an unfamiliar
process.
In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchange
C. App Store - ANSWER B. AppExchange
Universal Containers is planning to implement Commerce Cloud to sell more products. The
business analyst working on this project has gathered requirements and is translating them
into user stories.What should the user story focus on?
A. Sales margins
B. Customer experience
C. Product functionality - ANSWER B. Customer experience
2
,Which type of process diagram should the business analyst use at the beginning of a
Salesforce project to outline high-level process areas such as "Prospect to Contract?
A. Capability model
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Value stream map - ANSWER B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder
needs an approval process on contract submissions. Sales managers want to see all contracts
when the discount is greater than20%. They will decline any contracts with a discount that is
greater than 25%, but they want visibility into other highly discounted contracts.Which
acceptance criteria is the most effective for this scenario?
A. A sales manager wants to be notified when a contract has been submitt - ANSWER A.
A sales manager wants to be notified when a contract has been submitted with a discount
greater than20% so the manager can approve or decline a discounted price.
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired
a consulting company to help drive requirements. In an effort to gain more information
about the project, the business analyst (BA) has begun to review UC's structure to
understand the functions of each department, how departments interact, and who reports
to whom within UC.Which technique is the BA using?
A. Enterprise Analysis
B. Strategy Analysis
C. Stakeholder Analysis
3
, Hide answers/explanations - ANSWER A. Enterprise Analysis
Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A
business analyst (BA) wrote the following:User Story."As a manager, I want to communicate
the status of time-off requests with employees so that I can increase employee
satisfaction.'* A manager can change the status of the request* A manager can send a
comment to the employee about their request.* The solution must be intuitive.Why does
the BA need to make a change to improve the user story'
A. The acceptance - ANSWER A. The acceptance criteria is too vague.
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the
requested changes, the business analyst working with the technical team identifies several
integrations that touch the Opportunity object and could be impacted by the changes. The
project manager wants the solution to include unit testing, code reviews, and functional
testing.What does the project team need to agree upon to ensure the work is ready to be
deployed?
A. Entity relationship diagram
B. Definiti - ANSWER B. Definition of done
Which of the following User Management terms is best described by this definition: " Record
created to identify a new employee that starts accessing Salesforce"
A. Profiles
B. Salesforce characters
4
assurance lead, and other team members need access to user stories as part of the Agile
lifecycle of enhancements to a Marketing Cloud integration project.What should the BA do
to give all team members access and visibility to the most recent user stories as the project
is in motion?
A. Define a common repository to hold all user stories and track changes over time.
B. Allow each team member to merge - ANSWER A. Define a common repository to hold
all user stories and track changes over time.
Support managers at Cloud Kicks have received urgent feedback from staff that record pages
are slow to respond and users and growing frustrated. The business analyst (BA) has been
asked to evaluate to determine which pages are being accessed most frequently and which
pages are the slowest to load.What is the first step the BA should take to help resolve the
issue?
A. Update page layouts in production.
B. Create a test plan for each web browser.
C. Confirm steps to reproduce the issue. - ANSWER C. Confirm steps to reproduce the
issue.
1
,A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to
onboard a new user group to a Service Cloud implementation.Which level of detail should
the BA use for the process map and why?
A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
B. Somewhat detailed-Since the process will be repetitive, new users will learn and
remember the details.
C. Simple-A high-level overview of the process is sufficient to show a new user experie -
ANSWER A. Very detailed-It should be prescriptive for new users following an unfamiliar
process.
In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchange
C. App Store - ANSWER B. AppExchange
Universal Containers is planning to implement Commerce Cloud to sell more products. The
business analyst working on this project has gathered requirements and is translating them
into user stories.What should the user story focus on?
A. Sales margins
B. Customer experience
C. Product functionality - ANSWER B. Customer experience
2
,Which type of process diagram should the business analyst use at the beginning of a
Salesforce project to outline high-level process areas such as "Prospect to Contract?
A. Capability model
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Value stream map - ANSWER B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder
needs an approval process on contract submissions. Sales managers want to see all contracts
when the discount is greater than20%. They will decline any contracts with a discount that is
greater than 25%, but they want visibility into other highly discounted contracts.Which
acceptance criteria is the most effective for this scenario?
A. A sales manager wants to be notified when a contract has been submitt - ANSWER A.
A sales manager wants to be notified when a contract has been submitted with a discount
greater than20% so the manager can approve or decline a discounted price.
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired
a consulting company to help drive requirements. In an effort to gain more information
about the project, the business analyst (BA) has begun to review UC's structure to
understand the functions of each department, how departments interact, and who reports
to whom within UC.Which technique is the BA using?
A. Enterprise Analysis
B. Strategy Analysis
C. Stakeholder Analysis
3
, Hide answers/explanations - ANSWER A. Enterprise Analysis
Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A
business analyst (BA) wrote the following:User Story."As a manager, I want to communicate
the status of time-off requests with employees so that I can increase employee
satisfaction.'* A manager can change the status of the request* A manager can send a
comment to the employee about their request.* The solution must be intuitive.Why does
the BA need to make a change to improve the user story'
A. The acceptance - ANSWER A. The acceptance criteria is too vague.
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the
requested changes, the business analyst working with the technical team identifies several
integrations that touch the Opportunity object and could be impacted by the changes. The
project manager wants the solution to include unit testing, code reviews, and functional
testing.What does the project team need to agree upon to ensure the work is ready to be
deployed?
A. Entity relationship diagram
B. Definiti - ANSWER B. Definition of done
Which of the following User Management terms is best described by this definition: " Record
created to identify a new employee that starts accessing Salesforce"
A. Profiles
B. Salesforce characters
4
