At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality
assurance lead, and other team members need access to user stories as part of the Agile
lifecycle of enhancements to a Marketing Cloud integration project.What should the BA do
to give all team members access and visibility to the most recent user stories as the project
is in motion?
A. Define a common repository to hold all user stories and track changes over time.
B. Allow each team member to merge all user stories at the end of user acceptance testing.
C. Send emails to stakeholders with all of the changes to the user stories. - ANSWER A.
Define a common repository to hold all user stories and track changes over time.Support
managers at Cloud Kicks have received urgent feedback from staff that record pages are slow
to respond and users and growing frustrated. The business analyst (BA) has been asked to
evaluate to determine which pages are being accessed most frequently and which pages are
the slowest to load.What is the first step the BA should take to help resolve the issue?
A. Update page layouts in production.B. Create a test plan for each web browser.C. Confirm
steps to reproduce the issue.
Support managers at Cloud Kicks have received urgent feedback from staff that record pages
are slow to respond and users and growing frustrated. The business analyst (BA) has been
asked to evaluate to determine which pages are being accessed most frequently and which
pages are the slowest to load.What is the first step the BA should take to help resolve the is-
sue?
A. Update page layouts in production.
1
,B. Create a test plan for each web browser.
C. Confirm steps to reproduce the issue. - ANSWER C. Confirm steps to reproduce the is-
sue.
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to
onboard a new user group to a Service Cloud implementation.Which level of detail should
the BA use for the process map and why?
A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
B. Somewhat detailed-Since the process will be repetitive, new users will learn and remem-
ber the details.
C. Simple-A high-level overview of the process is sufficient to show a new user experience. -
ANSWER A. Very detailed-It should be prescriptive for new users following an unfamiliar
process.
In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchange
C. App Store - ANSWER B. AppExchange
Universal Containers is planning to implement Commerce Cloud to sell more products. The
business analyst working on this project has gathered requirements and is translating them
into user stories.What should the user story focus on?
2
,A. Sales margins
B. Customer experience
C. Product functionality - ANSWER B. Customer experience
Which type of process diagram should the business analyst use at the beginning of a
Salesforce project to outline high-level process areas such as "Prospect to Contract?
A. Capability model
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Value stream map - ANSWER B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder
needs an approval process on contract submissions. Sales managers want to see all contracts
when the discount is greater than20%. They will decline any contracts with a discount that is
greater than 25%, but they want visibility into other highly discounted contracts.Which ac-
ceptance criteria is the most effective for this scenario?
A. A sales manager wants to be notified when a contract has been submitted with a discount
greater than20% so the manager can approve or decline a discounted price.
B. Users in a sales manager role should have access to a button on contracts to click to ap-
prove or decline a contract with a discounted price of 2G% or more.
C. A sales manager wants to be able to approve contracts with a large discount and they
need a validation rule related to contract discounts greater than 25% - ANSWER A. A
sales manager wants to be notified when a contract has been submitted with a discount
greater than20% so the manager can approve or decline a discounted price.
3
, Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired
a consulting company to help drive requirements. In an effort to gain more information
about the project, the business analyst (BA) has begun to review UC's structure to under-
stand the functions of each department, how departments interact, and who reports to
whom within UC.Which technique is the BA using?
A. Enterprise Analysis
B. Strategy Analysis
C. Stakeholder Analysis
Hide answers/explanations - ANSWER A. Enterprise Analysis
Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A busi-
ness analyst (BA) wrote the following:User Story."As a manager, I want to communicate the
status of time-off requests with employees so that I can increase employee satisfaction.'* A
manager can change the status of the request* A manager can send a comment to the em-
ployee about their request.* The solution must be intuitive.Why does the BA need to make a
change to improve the user story'
A. The acceptance criteria is too vague.
B. The user story is too large to test.
C. The acceptance criteria should be solution focused. - ANSWER A. The acceptance crite-
ria is too vague.
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the re-
quested changes, the business analyst working with the technical team identifies several
4
assurance lead, and other team members need access to user stories as part of the Agile
lifecycle of enhancements to a Marketing Cloud integration project.What should the BA do
to give all team members access and visibility to the most recent user stories as the project
is in motion?
A. Define a common repository to hold all user stories and track changes over time.
B. Allow each team member to merge all user stories at the end of user acceptance testing.
C. Send emails to stakeholders with all of the changes to the user stories. - ANSWER A.
Define a common repository to hold all user stories and track changes over time.Support
managers at Cloud Kicks have received urgent feedback from staff that record pages are slow
to respond and users and growing frustrated. The business analyst (BA) has been asked to
evaluate to determine which pages are being accessed most frequently and which pages are
the slowest to load.What is the first step the BA should take to help resolve the issue?
A. Update page layouts in production.B. Create a test plan for each web browser.C. Confirm
steps to reproduce the issue.
Support managers at Cloud Kicks have received urgent feedback from staff that record pages
are slow to respond and users and growing frustrated. The business analyst (BA) has been
asked to evaluate to determine which pages are being accessed most frequently and which
pages are the slowest to load.What is the first step the BA should take to help resolve the is-
sue?
A. Update page layouts in production.
1
,B. Create a test plan for each web browser.
C. Confirm steps to reproduce the issue. - ANSWER C. Confirm steps to reproduce the is-
sue.
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to
onboard a new user group to a Service Cloud implementation.Which level of detail should
the BA use for the process map and why?
A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
B. Somewhat detailed-Since the process will be repetitive, new users will learn and remem-
ber the details.
C. Simple-A high-level overview of the process is sufficient to show a new user experience. -
ANSWER A. Very detailed-It should be prescriptive for new users following an unfamiliar
process.
In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchange
C. App Store - ANSWER B. AppExchange
Universal Containers is planning to implement Commerce Cloud to sell more products. The
business analyst working on this project has gathered requirements and is translating them
into user stories.What should the user story focus on?
2
,A. Sales margins
B. Customer experience
C. Product functionality - ANSWER B. Customer experience
Which type of process diagram should the business analyst use at the beginning of a
Salesforce project to outline high-level process areas such as "Prospect to Contract?
A. Capability model
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Value stream map - ANSWER B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder
needs an approval process on contract submissions. Sales managers want to see all contracts
when the discount is greater than20%. They will decline any contracts with a discount that is
greater than 25%, but they want visibility into other highly discounted contracts.Which ac-
ceptance criteria is the most effective for this scenario?
A. A sales manager wants to be notified when a contract has been submitted with a discount
greater than20% so the manager can approve or decline a discounted price.
B. Users in a sales manager role should have access to a button on contracts to click to ap-
prove or decline a contract with a discounted price of 2G% or more.
C. A sales manager wants to be able to approve contracts with a large discount and they
need a validation rule related to contract discounts greater than 25% - ANSWER A. A
sales manager wants to be notified when a contract has been submitted with a discount
greater than20% so the manager can approve or decline a discounted price.
3
, Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired
a consulting company to help drive requirements. In an effort to gain more information
about the project, the business analyst (BA) has begun to review UC's structure to under-
stand the functions of each department, how departments interact, and who reports to
whom within UC.Which technique is the BA using?
A. Enterprise Analysis
B. Strategy Analysis
C. Stakeholder Analysis
Hide answers/explanations - ANSWER A. Enterprise Analysis
Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A busi-
ness analyst (BA) wrote the following:User Story."As a manager, I want to communicate the
status of time-off requests with employees so that I can increase employee satisfaction.'* A
manager can change the status of the request* A manager can send a comment to the em-
ployee about their request.* The solution must be intuitive.Why does the BA need to make a
change to improve the user story'
A. The acceptance criteria is too vague.
B. The user story is too large to test.
C. The acceptance criteria should be solution focused. - ANSWER A. The acceptance crite-
ria is too vague.
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the re-
quested changes, the business analyst working with the technical team identifies several
4
