What would you do, on a list, if you wanted to show the records in groups, based on the col-
umn category? (Choose two.) - ANSWER On list Context Menu, select Group By > Cate-
gory
On the Category column title, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get written
to the receiving table? - ANSWER Execute Transform
What are the steps for applying an update set to an instance? - ANSWER Retrieve, Pre-
view, Commit
A department manager asks an analyst to build some reports. Where do you recommend
the analyst start? - ANSWER Reports > Create New
If a knowledge base has no access details specified, what users are able to read articles in
that knowledge base? - ANSWER Any active user
Which application is used primarily to load data into ServiceNow? - ANSWER System Im-
port Sets
On what part of the ServiceNow instance, would you find the option to Impersonate User? -
ANSWER Banner
What is the best practice related to using the Default Update Set for moving customizations
between instances? - ANSWER Submit Default update set to application repository
1
,What are the three key tables in an enterprise CMDB? (Choose three.) - ANSWER cmdb
cmdb_rel_ci
cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article? - AN-
SWER User Criteria
What are the main components of the Form Design interface? (Choose three.) - ANSWER
Page Header
Field Navigator
Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users who
are able to read articles in that knowledge base? - ANSWER Can Read
What are examples of Core tables in the ServiceNow platform? - ANSWER Configuration,
Connect, Chat
Which tool graphically displays an infrastructure view for a configuration item (CI) and its re-
lationship with other CIs? - ANSWER Dependency View
What is the result of the order in which access controls are evaluated? - ANSWER Ensures
user has access to the fields in a table, before considering their access to the table
You are asked to create an option in the Service Catalog, which will allow a user to click Get
Help and describe the issue they are having. These forms should create incident records,
which are automatically routed to the Service Desk. Which method would you use? - AN-
SWER Create Catalog Item
Which field (or fields) is used as a unique key during imports? - ANSWER Coalesce Fields
2
, What attributes can you manage, using System Properties > Basic Configuration UI16?
(Choose five.) - ANSWER Browser tab title
Module text color
Base theme
Header background color
Banner Image
What ServiceNow feature allows you to include data from a secondary related table on a re-
port? - ANSWER Dot Walking
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose
four.) - ANSWER Groups can assign tasks to users based on on-call schedules
Site support members can pick tasks, based on Location
Groups can assign tasks to users based on skills
Groups can assign tasks to users based on availability
Which statement correctly describes the differences between a Client Script and a Business
Rule? - ANSWER A Client Script executes on the client and a Business Rule executes on
the server
Which role can manage multiple knowledge bases? - ANSWER knowledge_admin
Which ServiceNow capability allows you to provide knowledge articles, via a conversational
messaging interface? - ANSWER Virtual Agent
What ServiceNow feature can be triggered by events, and is used to inform users about ac-
tivities or updates in ServiceNow? - ANSWER Events
3
umn category? (Choose two.) - ANSWER On list Context Menu, select Group By > Cate-
gory
On the Category column title, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get written
to the receiving table? - ANSWER Execute Transform
What are the steps for applying an update set to an instance? - ANSWER Retrieve, Pre-
view, Commit
A department manager asks an analyst to build some reports. Where do you recommend
the analyst start? - ANSWER Reports > Create New
If a knowledge base has no access details specified, what users are able to read articles in
that knowledge base? - ANSWER Any active user
Which application is used primarily to load data into ServiceNow? - ANSWER System Im-
port Sets
On what part of the ServiceNow instance, would you find the option to Impersonate User? -
ANSWER Banner
What is the best practice related to using the Default Update Set for moving customizations
between instances? - ANSWER Submit Default update set to application repository
1
,What are the three key tables in an enterprise CMDB? (Choose three.) - ANSWER cmdb
cmdb_rel_ci
cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article? - AN-
SWER User Criteria
What are the main components of the Form Design interface? (Choose three.) - ANSWER
Page Header
Field Navigator
Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users who
are able to read articles in that knowledge base? - ANSWER Can Read
What are examples of Core tables in the ServiceNow platform? - ANSWER Configuration,
Connect, Chat
Which tool graphically displays an infrastructure view for a configuration item (CI) and its re-
lationship with other CIs? - ANSWER Dependency View
What is the result of the order in which access controls are evaluated? - ANSWER Ensures
user has access to the fields in a table, before considering their access to the table
You are asked to create an option in the Service Catalog, which will allow a user to click Get
Help and describe the issue they are having. These forms should create incident records,
which are automatically routed to the Service Desk. Which method would you use? - AN-
SWER Create Catalog Item
Which field (or fields) is used as a unique key during imports? - ANSWER Coalesce Fields
2
, What attributes can you manage, using System Properties > Basic Configuration UI16?
(Choose five.) - ANSWER Browser tab title
Module text color
Base theme
Header background color
Banner Image
What ServiceNow feature allows you to include data from a secondary related table on a re-
port? - ANSWER Dot Walking
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose
four.) - ANSWER Groups can assign tasks to users based on on-call schedules
Site support members can pick tasks, based on Location
Groups can assign tasks to users based on skills
Groups can assign tasks to users based on availability
Which statement correctly describes the differences between a Client Script and a Business
Rule? - ANSWER A Client Script executes on the client and a Business Rule executes on
the server
Which role can manage multiple knowledge bases? - ANSWER knowledge_admin
Which ServiceNow capability allows you to provide knowledge articles, via a conversational
messaging interface? - ANSWER Virtual Agent
What ServiceNow feature can be triggered by events, and is used to inform users about ac-
tivities or updates in ServiceNow? - ANSWER Events
3
