What are the benefits of Flow Designer? - ANSWER Provides natural-language-descrip-
tions of flow logic; Provides configuration and runtime information to create, operate, and
troubleshoot flows from a single interface; Promotes process automation by enabling sub-
ject matter experts to develop and share reusable actions.
Where do the ServiceNow client-side scripts execute? - ANSWER Web Browser
What IT challenges can be solved with the CMDB? - ANSWER Regularly maintain complex
data for accuracy; Make sense of data decisions and services; Consolidate disparate Configu-
ration Item (CI) data into a single Configuration Management Database.
What model/standard across applications helps track life cycle stages and stage statuses for
CIs effectively? - ANSWER Common Service Data Model (CSDM)
What sections on the Reports page allow you to see the different audiences and their visibil-
ity on the reports? - ANSWER My reports; Group; Global; All
What sorting options are available by default on the knowledge article list when opening a
knowledge base from the service portal? - ANSWER Newest; Alphabetical; Views
What wildcard character is used to search for values that contain a search term in a list? -
ANSWER *(Asterisk)
Which of the following are true regarding Flow Designer? - ANSWER Integrates with
third-party systems; Provides automation tools; Saves time
1
, What allows users to see a time-stamped history of all actions taken within a record? - AN-
SWER Activity Stream
What attributes of a field can a UI policy action change on a form? - ANSWER Visible/hid-
den; Mandatory; Read-only
What field type on a form has a clickable icon that provides a preview of the associated rec-
ord? - ANSWER Reference
An Access Control List (ACL) rule only grants a user access to an object if the user meets all
of the following permissions required by the matching ACL rule. - ANSWER The script
must evaluate to true or return an answer variable with the value of true; The user must
have one of the roles in the required roles list. If the list is empty, this condition evaluates to
true; The condition must evaluate to true.
What scores are found on the CMDB health dashboard? - ANSWER Completeness; Cor-
rectness; Compliance
What is the recommended way to share a report? - ANSWER Select Share
What variable type should be used for the requester when requesting a catalogue item on
behalf of another user? - ANSWER Requested For
What are the three key attributes of every field? - ANSWER Field Label; Field Name;
Value
Which of the following aspects of the Service Catalog application can a Catalog Administra-
tor manage? - ANSWER Catalogs; Categories; Catalog Item
2
tions of flow logic; Provides configuration and runtime information to create, operate, and
troubleshoot flows from a single interface; Promotes process automation by enabling sub-
ject matter experts to develop and share reusable actions.
Where do the ServiceNow client-side scripts execute? - ANSWER Web Browser
What IT challenges can be solved with the CMDB? - ANSWER Regularly maintain complex
data for accuracy; Make sense of data decisions and services; Consolidate disparate Configu-
ration Item (CI) data into a single Configuration Management Database.
What model/standard across applications helps track life cycle stages and stage statuses for
CIs effectively? - ANSWER Common Service Data Model (CSDM)
What sections on the Reports page allow you to see the different audiences and their visibil-
ity on the reports? - ANSWER My reports; Group; Global; All
What sorting options are available by default on the knowledge article list when opening a
knowledge base from the service portal? - ANSWER Newest; Alphabetical; Views
What wildcard character is used to search for values that contain a search term in a list? -
ANSWER *(Asterisk)
Which of the following are true regarding Flow Designer? - ANSWER Integrates with
third-party systems; Provides automation tools; Saves time
1
, What allows users to see a time-stamped history of all actions taken within a record? - AN-
SWER Activity Stream
What attributes of a field can a UI policy action change on a form? - ANSWER Visible/hid-
den; Mandatory; Read-only
What field type on a form has a clickable icon that provides a preview of the associated rec-
ord? - ANSWER Reference
An Access Control List (ACL) rule only grants a user access to an object if the user meets all
of the following permissions required by the matching ACL rule. - ANSWER The script
must evaluate to true or return an answer variable with the value of true; The user must
have one of the roles in the required roles list. If the list is empty, this condition evaluates to
true; The condition must evaluate to true.
What scores are found on the CMDB health dashboard? - ANSWER Completeness; Cor-
rectness; Compliance
What is the recommended way to share a report? - ANSWER Select Share
What variable type should be used for the requester when requesting a catalogue item on
behalf of another user? - ANSWER Requested For
What are the three key attributes of every field? - ANSWER Field Label; Field Name;
Value
Which of the following aspects of the Service Catalog application can a Catalog Administra-
tor manage? - ANSWER Catalogs; Categories; Catalog Item
2
