SERVICENOW CSA |ACTUAL QUESTIONS AND VERIFIED ANSWERS|GRADED A+|PASS ON FIRST ATTEMPT|NEWEST 2026 UPDATE!!!!!!!

What are the components of the Now Platform Core UI interface?

Select 3 Answers from the below options.

• Banner frame

• Workspace

• Application navigator

• Sidebar

• Content frame - ANSWER Banner frame

Application navigator

Content frame



Which of the following are the data visualisation formats in ServiceNow?

Select 3 Answers from the below options.

• Dashboards

• Databases

• Tables

• Form Charts

• Reports - ANSWER Dashboards

Form Charts

Reports



Which of the following statements are true about Dashboards?

Select 2 Answers from the below options.

• Applications are allowed to have only one Dashboard.



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,• Dashboards can have a maximum of four widgets.

• Dashboards are configured using a drag and drop canvas.

• Dashboards can contain widgets and tabs.

• All users can view all dashboards. - ANSWER Dashboards are configured using a drag
and drop canvas.

Dashboards can contain widgets and tabs.



Which of the following is a key difference between Reporting and Performance Analytics?

• Reports can be run on a scheduled basis; Performance Analytics cannot.

• Performance Analytics is a replacement for the legacy ServiceNow Reporting functionality.

• Performance Analytics can show snapshots of data taken over time; Reports can only show
the current snapshot of data.

• Performance Analytics can show trends; Reports cannot.

• Reports can generate accurate historical trends; Performance Analytics is limited in time.

• Performance Analytics answers the question of 'Where are we today?'; Reports answer
'Where do we want to be?'.

• Performance Analytics data can be published to dashboards; Reports cannot. - ANSWER
Performance Analytics can show snapshots of data taken over time; Reports can only show
the current snapshot of data.



Which of the following is NOT a true statement about portals?

• Page layouts are responsive to the screen resolution.

• Containers cannot be fluid layout.

• Page layouts are responsive to the device type.

• The viewport size changes when a page is resized.

• Containers can be fixed layout. - ANSWER Containers cannot be fluid layout.



Who can create additional ad-hoc tasks for a requested item?

• Any of the fulfillers


2

, • Fulfillers with permissions

• Any of the approvers

• The requester - ANSWER Fulfillers with permissions



(Utah) Enhanced notification preferences enable you to easily change your preferences and
choose which notifications you prefer, where and when you want to be notified.

What options are available for users when setting their notification preferences in Next Ex-
perience?

Select 3 Answers from the below options.

• Create custom notifications by subscribing to system notifications and

applying desired conditions.

• Create, edit, or delete system notifications for a particular channel.

• Enable or disable a particular channel for receiving notifications.

• Set global notification preferences for all active users in the system.

• Create, edit, or delete notification channels for instant messages, email, SMS,

and voice. - ANSWER Create custom notifications by subscribing to system notifications
and applying desired conditions.

Enable or disable a particular channel for receiving notifications.

Create, edit, or delete notification channels for instant messages, email, SMS, and voice.



At what levels can User Criteria be used in Knowledge Management to control who can

read and contribute?

Select 3 Answers from the below options.

• Knowledge Article

• Knowledge Block

• Knowledge Category

• Knowledge Base - ANSWER Knowledge Article

Knowledge Block



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