Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition - ANSWER task_sla
What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP - ANSWER HTTP, CSV, EXCEL, JDBC, SFTP
All workflows absolutely must have a beginning and an end.
Options are :
True / False - ANSWER True
What does the banner frame contain?
Options are :
Logo and global navigation control
1
,Task [task] and configuration item
Self-service items
It is one set of table fields - ANSWER Logo and global navigation control
Which application menu is used in capturing and moving changes from one instance to
other?
Options are :
Update Set
Import Set
Change
None - ANSWER Update Set
Where can you find the response time indicator?
Options are :
Any form that has the know icon: Ess self-service; itil users can get it through self-service and
service desk; admins and knowledge managers have additional ability with other modules
In the right hand corner of forms and lists
It's the filter views (i.e., when you run a report); the more you add the longer it gets
What is being secured (row or table) and the rights to it - ANSWER In the right hand cor-
ner of forms and lists
Which of the following are captured in update set: (Select all that Apply)
Options are :
Group Creation
Incident Creation
Field Creation
Table Creation - ANSWER Field Creation, Table Creation
2
, How do you deactivate an application?
Options are :
System diagnostics > upgrade history
System applications > applications > Open the app record and uncheck the active check box
The existing record will be updated with the new information
Click on the pencil icon next to the Application name in the Application Navigator and Un-
check Active - ANSWER Click on the pencil icon next to the Application name in the Appli-
cation Navigator and Uncheck Active
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None - ANSWER Draft > Review > Published > Retire
What tables can't be deleted?
Options are :
Semaphores control the number of user transactions that can be run in parallel. It makes
sure there aren't too many things running at once
Approvals, conditions, notifications, tasks, timers, utilities
To automate a sequence of activities
Base tables, e.g., task, cmdb_ci - ANSWER Base tables, e.g., task, cmdb_ci
Select Correct statements: (Select all that Apply)
Options are :
Metric is used to measure and evaluate the effectiveness of ITSM process
Metric can gather data as the data is updated
3
Options are :
task_sla
contract_sla
sla
sla_definition - ANSWER task_sla
What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP - ANSWER HTTP, CSV, EXCEL, JDBC, SFTP
All workflows absolutely must have a beginning and an end.
Options are :
True / False - ANSWER True
What does the banner frame contain?
Options are :
Logo and global navigation control
1
,Task [task] and configuration item
Self-service items
It is one set of table fields - ANSWER Logo and global navigation control
Which application menu is used in capturing and moving changes from one instance to
other?
Options are :
Update Set
Import Set
Change
None - ANSWER Update Set
Where can you find the response time indicator?
Options are :
Any form that has the know icon: Ess self-service; itil users can get it through self-service and
service desk; admins and knowledge managers have additional ability with other modules
In the right hand corner of forms and lists
It's the filter views (i.e., when you run a report); the more you add the longer it gets
What is being secured (row or table) and the rights to it - ANSWER In the right hand cor-
ner of forms and lists
Which of the following are captured in update set: (Select all that Apply)
Options are :
Group Creation
Incident Creation
Field Creation
Table Creation - ANSWER Field Creation, Table Creation
2
, How do you deactivate an application?
Options are :
System diagnostics > upgrade history
System applications > applications > Open the app record and uncheck the active check box
The existing record will be updated with the new information
Click on the pencil icon next to the Application name in the Application Navigator and Un-
check Active - ANSWER Click on the pencil icon next to the Application name in the Appli-
cation Navigator and Uncheck Active
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None - ANSWER Draft > Review > Published > Retire
What tables can't be deleted?
Options are :
Semaphores control the number of user transactions that can be run in parallel. It makes
sure there aren't too many things running at once
Approvals, conditions, notifications, tasks, timers, utilities
To automate a sequence of activities
Base tables, e.g., task, cmdb_ci - ANSWER Base tables, e.g., task, cmdb_ci
Select Correct statements: (Select all that Apply)
Options are :
Metric is used to measure and evaluate the effectiveness of ITSM process
Metric can gather data as the data is updated
3
