What section on a task record would you use to see the most recent update made to a rec-
ord? - ANSWER Journal
Timeline
Update log
Audit log
Diary
Activity
What are the examples of UI actions? - ANSWER List buttons
List context menu
List choices
List links
List control
Lists overwrite
Which feature allows you to automate business logic for a particular application or process
such as approvals, task, notifications and record operations? - ANSWER Flows
Action sequence
Flow diagrams
Action sets
Task flows
When a flow runs an action, it generates runtime value, which stays the same for the dura-
tion of the flow, what is the name of that runtime value?s - ANSWER Data pill runtime
value
1
,Sequence runtime value
Starting runtime value
Trigger runtime value
Input runtime value
The employee on-boarding team has asked for a way for managers to order computers,
monitors and cell phones for new employees, how would you proceed to meet this require-
ment? - ANSWER Create order guide
Create requested item
Create record producer
Create on boarding bot
Which resource would you use to determine if a specific user could contribute to a particular
knowledge base? - ANSWER User criteria diagnostic
Sn_kb_author role
User criteria job role
Knowledge author group
KB author group
If a knowledge base has no access details specified. What users are able to read articles in
that knowledge base? - ANSWER No users
ITIL users
Users with kb_user roleproduct
Any user with an articles for permalink
Any active user
While showing a customer their incident form, they ask to change the priority field title to
display their internal terminology Pvalue. How would you do that? Choose 2 answers. - AN-
SWER Right click on priority and select configure dictionary.
2
,Right click on priority and select configure label.
Right click on priority and select configure display settings.
Right click on priority and select configure column.
What access does a user need to be able to import articles to a knowledge base? - AN-
SWER Sn_knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
What controls the publishing and retiring process for knowledge articles? - ANSWER
Workflow designer
Workflows
State life cycle
Approval policies
Approval definitions
What is an advantage of defining relationships between CI classes? - ANSWER Improves
data quality, as the CIs will automatically be related when CMDB is activated.
It prevents users from creating CIs incorrectly.
It automates the loading of the CI dependency view.
Makes relating CIs easier, because predefined relationship suggests which type of CIs should
be.
When using the CI dependency view, how would you view the relationship between one CI
and another CI? - ANSWER right click, view relationship
Click on the plus to expand cluster
3
, click down arrow, view relationship
Hover on connection line
Of the Ci tables, which is a base table of the CMDB hierarchy? - ANSWER ECMDB
Cmdb_rel_ci
Cmdb _ci
cmdb
Ecmdb_rel_ci
Ecmdb_ci
What table acts as a staging area for records imported from a data source - ANSWER
staging table
temp table
transform table
import set row table
Which field (or fields) is used as a unique key during imports? - ANSWER Sys IDs
match fields
coalesce fields
key fields
What module enables an administrator to define destinations for imported data on any Ser-
viceNow table? - ANSWER field transform
schema map
import map
transform map
4
ord? - ANSWER Journal
Timeline
Update log
Audit log
Diary
Activity
What are the examples of UI actions? - ANSWER List buttons
List context menu
List choices
List links
List control
Lists overwrite
Which feature allows you to automate business logic for a particular application or process
such as approvals, task, notifications and record operations? - ANSWER Flows
Action sequence
Flow diagrams
Action sets
Task flows
When a flow runs an action, it generates runtime value, which stays the same for the dura-
tion of the flow, what is the name of that runtime value?s - ANSWER Data pill runtime
value
1
,Sequence runtime value
Starting runtime value
Trigger runtime value
Input runtime value
The employee on-boarding team has asked for a way for managers to order computers,
monitors and cell phones for new employees, how would you proceed to meet this require-
ment? - ANSWER Create order guide
Create requested item
Create record producer
Create on boarding bot
Which resource would you use to determine if a specific user could contribute to a particular
knowledge base? - ANSWER User criteria diagnostic
Sn_kb_author role
User criteria job role
Knowledge author group
KB author group
If a knowledge base has no access details specified. What users are able to read articles in
that knowledge base? - ANSWER No users
ITIL users
Users with kb_user roleproduct
Any user with an articles for permalink
Any active user
While showing a customer their incident form, they ask to change the priority field title to
display their internal terminology Pvalue. How would you do that? Choose 2 answers. - AN-
SWER Right click on priority and select configure dictionary.
2
,Right click on priority and select configure label.
Right click on priority and select configure display settings.
Right click on priority and select configure column.
What access does a user need to be able to import articles to a knowledge base? - AN-
SWER Sn_knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
What controls the publishing and retiring process for knowledge articles? - ANSWER
Workflow designer
Workflows
State life cycle
Approval policies
Approval definitions
What is an advantage of defining relationships between CI classes? - ANSWER Improves
data quality, as the CIs will automatically be related when CMDB is activated.
It prevents users from creating CIs incorrectly.
It automates the loading of the CI dependency view.
Makes relating CIs easier, because predefined relationship suggests which type of CIs should
be.
When using the CI dependency view, how would you view the relationship between one CI
and another CI? - ANSWER right click, view relationship
Click on the plus to expand cluster
3
, click down arrow, view relationship
Hover on connection line
Of the Ci tables, which is a base table of the CMDB hierarchy? - ANSWER ECMDB
Cmdb_rel_ci
Cmdb _ci
cmdb
Ecmdb_rel_ci
Ecmdb_ci
What table acts as a staging area for records imported from a data source - ANSWER
staging table
temp table
transform table
import set row table
Which field (or fields) is used as a unique key during imports? - ANSWER Sys IDs
match fields
coalesce fields
key fields
What module enables an administrator to define destinations for imported data on any Ser-
viceNow table? - ANSWER field transform
schema map
import map
transform map
4
