What would you do, on a list, if you wanted to show records in groups, based on the column
category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category - ANSWER a.
On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get written
to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform - ANSWER a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - ANSWER a. Retrieve, Preview, Commit
1
,A department manager asks an analyst to build some reports. Where do you recommend
the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - ANSWER d. Reports > Create New
If a knowledge base has no access details specified what users are able to read articles in
that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role - ANSWER c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - ANSWER b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner - ANSWER d. Banner
2
,What is the best practice related to using the Default Update Set for moving customizations
between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting purposes. - AN-
SWER c. You should not use the Default Update sets for moving between instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci - ANSWER a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria - ANSWER d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
a. Field Layout
b. Page Header
3
, c. Field Navigator
d. Field Picker
e. Form Layout - ANSWER b. Page Header
c. Field Navigator
e. Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users who
are able to read articles in that knowledge base?
a. Access List
b. Can Access
c. Accessible to
d. Can Read - ANSWER d. Can Read
What are examples of Core tables in the ServiceNow platform?
a. Configuration, Connect, Chat
b. Team, Party, Awards
c. User, Task, Incident
d. Work, Caller, Time - ANSWER c. User, Task, Incident
Which tool graphically displays an infrastructure view for a configuration item (CI) and its re-
lationship with other CIs?
a. Schema Map
b. Dependency View
c. Dependency Map
d. Database View - ANSWER b. Dependency View
What is the result of the order in which access controls are evaluated?
a. Ensures user has access to the fields in a table, before considering their access to the table
4
category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category - ANSWER a.
On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data get written
to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform - ANSWER a. Run Transform
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push - ANSWER a. Retrieve, Preview, Commit
1
,A department manager asks an analyst to build some reports. Where do you recommend
the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New - ANSWER d. Reports > Create New
If a knowledge base has no access details specified what users are able to read articles in
that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role - ANSWER c. Any active user
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management - ANSWER b. System Import Sets
On what part of the ServiceNow instance would you find the option to Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner - ANSWER d. Banner
2
,What is the best practice related to using the Default Update Set for moving customizations
between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting purposes. - AN-
SWER c. You should not use the Default Update sets for moving between instances
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci - ANSWER a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria - ANSWER d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
a. Field Layout
b. Page Header
3
, c. Field Navigator
d. Field Picker
e. Form Layout - ANSWER b. Page Header
c. Field Navigator
e. Form Layout
Which tab on the knowledge base record, would you use to identify the sets of users who
are able to read articles in that knowledge base?
a. Access List
b. Can Access
c. Accessible to
d. Can Read - ANSWER d. Can Read
What are examples of Core tables in the ServiceNow platform?
a. Configuration, Connect, Chat
b. Team, Party, Awards
c. User, Task, Incident
d. Work, Caller, Time - ANSWER c. User, Task, Incident
Which tool graphically displays an infrastructure view for a configuration item (CI) and its re-
lationship with other CIs?
a. Schema Map
b. Dependency View
c. Dependency Map
d. Database View - ANSWER b. Dependency View
What is the result of the order in which access controls are evaluated?
a. Ensures user has access to the fields in a table, before considering their access to the table
4
