Which table stores the Task SLA records for the SLA's attached to particular tasks?
1. Task_sla
2. Sla_ola
3. Sla
4. Sla_ula - ANSWER Task_sla
Where can we create SLAs, OLAs and Underpinning Contracts?
1. Configuration Management
2. Incident
3. Service Level Management
4. Service Catalog - ANSWER Service Level Management
What are the workflow activities?
1. Start, Pause, Reset, Complete
2. Draft, Review, Publish, Retire
3. Waiting for approval, fulfillment, delivery, completed
4. Start, Pause, Reset - ANSWER Waiting for approval, fulfillment, delivery, completed
What is the name of text indexing search engine used in ServiceNow?
1. Google
2. Bing
3. Zing
4. Baidu - ANSWER Zing
1
,Where is data stored?
1. Forms
2. Worflows
3. Tables
4. List - ANSWER Tables
When a request is rejected a notification is sent and sets the status to rejected. - AN-
SWER TRUE
How does automating in a Transform Map work?
1. It takes the names of import set table heading and matches it against the existing column
field name
2. It takes the import set table heading and matches it against the existing column name
3. It takes the import set column name and matches it against the existing table heading. -
ANSWER It takes the names of import set table heading and matches it against the exist-
ing column field name
In Knowledge Base, articles are grouped by?
1. Categories
2. Contents
3. Catalogs
4. News - ANSWER Categories
What do client request + server response =?
1. Single trip
2. Round trip
3. Multiple trip
4. None of the above - ANSWER Round trip
2
, In Service Catalog, when a user orders several Items, following records are created: (Select
all that Apply)
1. SCTASK
2. CHG
3. REQ
4. INC
5. RITM - ANSWER SCTASK
REQ
RITM
When you open a service catalog and click the order button what gets created?
1. REQ>RITM>TASK
2. Task
3. Item - ANSWER REQ>RITM>TASK
You cannot deactivate a plugin, once it has been activated. - ANSWER TRUE
Which of the following is correct regarding new groups, new CIs , new user
1. None can create them. Only automated data exists
2. They can be created by end users
3. They are not captured in update sets - ANSWER They are not captured in update sets
What does specifying a coalesce mean?
1. It's a special data set brought over using a different module
2. Make the report that will feed the gauge
3. The field or fields you specify will be used as a unique key
3
1. Task_sla
2. Sla_ola
3. Sla
4. Sla_ula - ANSWER Task_sla
Where can we create SLAs, OLAs and Underpinning Contracts?
1. Configuration Management
2. Incident
3. Service Level Management
4. Service Catalog - ANSWER Service Level Management
What are the workflow activities?
1. Start, Pause, Reset, Complete
2. Draft, Review, Publish, Retire
3. Waiting for approval, fulfillment, delivery, completed
4. Start, Pause, Reset - ANSWER Waiting for approval, fulfillment, delivery, completed
What is the name of text indexing search engine used in ServiceNow?
1. Google
2. Bing
3. Zing
4. Baidu - ANSWER Zing
1
,Where is data stored?
1. Forms
2. Worflows
3. Tables
4. List - ANSWER Tables
When a request is rejected a notification is sent and sets the status to rejected. - AN-
SWER TRUE
How does automating in a Transform Map work?
1. It takes the names of import set table heading and matches it against the existing column
field name
2. It takes the import set table heading and matches it against the existing column name
3. It takes the import set column name and matches it against the existing table heading. -
ANSWER It takes the names of import set table heading and matches it against the exist-
ing column field name
In Knowledge Base, articles are grouped by?
1. Categories
2. Contents
3. Catalogs
4. News - ANSWER Categories
What do client request + server response =?
1. Single trip
2. Round trip
3. Multiple trip
4. None of the above - ANSWER Round trip
2
, In Service Catalog, when a user orders several Items, following records are created: (Select
all that Apply)
1. SCTASK
2. CHG
3. REQ
4. INC
5. RITM - ANSWER SCTASK
REQ
RITM
When you open a service catalog and click the order button what gets created?
1. REQ>RITM>TASK
2. Task
3. Item - ANSWER REQ>RITM>TASK
You cannot deactivate a plugin, once it has been activated. - ANSWER TRUE
Which of the following is correct regarding new groups, new CIs , new user
1. None can create them. Only automated data exists
2. They can be created by end users
3. They are not captured in update sets - ANSWER They are not captured in update sets
What does specifying a coalesce mean?
1. It's a special data set brought over using a different module
2. Make the report that will feed the gauge
3. The field or fields you specify will be used as a unique key
3
