CERTIFICATION ASSESSMENT 2026 VERIFIED
ANSWERS GRADED A+
◉ Expressive technology
Answer: Creative use of computers, phone and digital cameras and
video, webcams, audio recorders, and editing software for human
expression
◉ Speech Anxiety
Answer: fear of speaking in front of an audience
◉ Strategies for building confidence
Answer: Resilience, mindfulness, relaxation, reframing, defusion
◉ Components of Listening
Answer: Hearing, understanding, remembering, interpreting,
evaluating, responding
◉ Different types of listening
Answer: listening for empathy, appreciation, content, evaluation
, ◉ monologue
Answer: A long speech made by one performer or by one person in a
group.
◉ Dialogue
Answer: conversation between two or more people
◉ Communication Climate
Answer: refers to the psychological and emotional tone that
develops as people interact with eachother
◉ ethnocentrism
Answer: the belief that your worldview, based on your cultural
background, is superior to others' worldviews
◉ External noise
Answer: occurs in the environment. Distractions such as other
audience members talking, glaring lights, or a stuffy room
◉ Internal noise
Answer: refers to distractions within the individual, such as
emotional responses, thoughts, and physical sensations