Page 1 of 48
ADMINISTRATION JOURNEYMAN
COURSE EXAM 2025|260+Qs&As|NEW
UPDATE|100% VERIFIED|GRADED A+
1. Which management function involves setting goals,
establishing strategies, and developing plans to coordinate
activities?
A) Organizing
B) Leading
C) Planning
D) Controlling
Correct Answer: C) Planning
Rationale: Planning is the foundational management function. It
includes mission, vision, strategic objectives, and action plans.
Organizing arranges resources; leading motivates; controlling
monitors progress.
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2. Scenario: An administrative manager notices that filing is
delayed and documents are misplaced. The most effective first
step is to:
A) Purchase new filing cabinets
B) Conduct a workflow analysis and update filing procedures
with staff input
C) Fire the filing clerk
D) Move all files to digital without training
Correct Answer: B) Conduct a workflow analysis and update
filing procedures with staff input
Rationale: Process improvement should begin with identifying root
causes and involving staff. Technology or punishment without
analysis rarely solves systemic problems.
3. The term “span of control” refers to:
A) The number of subordinates a manager directly supervises
B) The geographic area of an office
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C) The budget limit for a department
D) The length of a shift
Correct Answer: A) The number of subordinates a manager
directly supervises
Rationale: Span of control affects communication, supervision
quality, and workload. Ideal span is typically 5–10 direct
reports, depending on task complexity.
4. Which of the following is an example of a “tickler file”?
A) A file for urgent incoming mail
B) A date-based reminder system (e.g., by day of month) for
future follow-up
C) A shredded document container
D) A confidential personnel file
Correct Answer: B) A date-based reminder system for future
follow-up
Rationale: Tickler files (physical or digital) help administrators
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manage tasks by date – for example, a folder for “25th of each
month” to remind of report deadlines.
5. The primary purpose of a records retention schedule is to:
A) Keep every document forever
B) Destroy documents as soon as possible
C) Specify how long each type of record must be kept and when
it can be destroyed
D) Sell records to third parties
Correct Answer: C) Specify how long each type of record must
be kept and when it can be destroyed
Rationale: Retention schedules balance legal/compliance
requirements (tax, labor, privacy) with operational efficiency
and storage costs.
6. Which office layout is most conducive to frequent team
collaboration and quick communication?
A) Private offices with closed doors
ADMINISTRATION JOURNEYMAN
COURSE EXAM 2025|260+Qs&As|NEW
UPDATE|100% VERIFIED|GRADED A+
1. Which management function involves setting goals,
establishing strategies, and developing plans to coordinate
activities?
A) Organizing
B) Leading
C) Planning
D) Controlling
Correct Answer: C) Planning
Rationale: Planning is the foundational management function. It
includes mission, vision, strategic objectives, and action plans.
Organizing arranges resources; leading motivates; controlling
monitors progress.
,Page 2 of 48
2. Scenario: An administrative manager notices that filing is
delayed and documents are misplaced. The most effective first
step is to:
A) Purchase new filing cabinets
B) Conduct a workflow analysis and update filing procedures
with staff input
C) Fire the filing clerk
D) Move all files to digital without training
Correct Answer: B) Conduct a workflow analysis and update
filing procedures with staff input
Rationale: Process improvement should begin with identifying root
causes and involving staff. Technology or punishment without
analysis rarely solves systemic problems.
3. The term “span of control” refers to:
A) The number of subordinates a manager directly supervises
B) The geographic area of an office
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C) The budget limit for a department
D) The length of a shift
Correct Answer: A) The number of subordinates a manager
directly supervises
Rationale: Span of control affects communication, supervision
quality, and workload. Ideal span is typically 5–10 direct
reports, depending on task complexity.
4. Which of the following is an example of a “tickler file”?
A) A file for urgent incoming mail
B) A date-based reminder system (e.g., by day of month) for
future follow-up
C) A shredded document container
D) A confidential personnel file
Correct Answer: B) A date-based reminder system for future
follow-up
Rationale: Tickler files (physical or digital) help administrators
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manage tasks by date – for example, a folder for “25th of each
month” to remind of report deadlines.
5. The primary purpose of a records retention schedule is to:
A) Keep every document forever
B) Destroy documents as soon as possible
C) Specify how long each type of record must be kept and when
it can be destroyed
D) Sell records to third parties
Correct Answer: C) Specify how long each type of record must
be kept and when it can be destroyed
Rationale: Retention schedules balance legal/compliance
requirements (tax, labor, privacy) with operational efficiency
and storage costs.
6. Which office layout is most conducive to frequent team
collaboration and quick communication?
A) Private offices with closed doors
