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AVAYA AURA EXPERIENCE PORTAL WITH POM EXAM – 44 REAL QUESTIONS & VERIFIED ANSWERS | AAEP IMPLEMENTATION & MAINTENANCE CERTIFICATION TEST BANK

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Pass your Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam with confidence using this complete test bank of 44 real exam questions and correct answers. Covering every core domain—AAEP system architecture (Experience Portal Manager (EPM) vs. Media Processing Platform (MPP), high-availability (HA) deployment with load balancer for EPM failover, application server for Orchestration Designer applications (VoiceXML, CCXML), operational database for configuration/alarms/logs), security and encryption (H.323 call control encryption, MRCP V2 with TLS for speech server communication, RTP audio data encryption, network zones for firewall rules), speech integration (Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) via Avaya Speech Server, MRP (Media Resource Processor) configuration for speech server integration, MRP Servers page settings, VoiceXML interpreter on MPP), SIP signaling and media (default SIP port 5060 between EPM and MPP, SIP-TLS on port 5061, H.323 port 1720, for detailed SIP troubleshooting), Avaya Aura Session Manager (SM) for SIP routing/registration, ICR Core (Intelligent Customer Routing for skill-based agent routing, queue behavior when no agents available), Proactive Outreach Manager (POM) architecture and campaign management (POM Voice Server License (VSR) for outbound calls, supported databases (MySQL, Oracle, MS SQL Server – PostgreSQL NOT supported), priority (higher number campaigns execute first), contact strategy (selection criteria and order), contact attributes (data field mapping), voice application mapping (linking campaigns to Orchestration Designer applications), retry limit (attempts after failure), time zone settings (local calling window), Call Classification Analysis (CCA) for answering machine detection), database restoration and post-restoration steps (restart vpms service on EPM, reconnect each MPP, restart avpSNMPAgentSvc), license utilization alarms, logging levels (DEBUG for granular troubleshooting), component licensing for outbound voice (Voice Server License VSR), multi-server POM deployment (Campaign Manager on application server), POM permission roles (POM Campaign Manager to create/modify campaigns, POM Viewer for view-only), and troubleshooting common issues (permission errors requiring POM Campaign Manager role to restart campaigns)—each question includes detailed rationales referencing Avaya documentation. Perfect for Avaya AAEP implementers, system integrators, contact center engineers, and anyone preparing for Avaya Aura Experience Portal with POM certification.

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Avaya Aura® Experience Portal with POM

Implementation and Maintenance Exam

Latest 2026 Questions and Verified

Answers + Detailed Study Guide |

Guaranteed Pass | Fully Updated

Q1. Your customer requires a large-scale deployment

supporting 1200 concurrent ports. Which three choices will

help protect information contained in the calls to and from all

extended servers? (Choose three)

✅ A. Encrypt H.323 call control between the Media

Processing Platform (MPP) and Avaya Communication

Manager

✅ B. Encrypt audio data to and from speech servers using

,Page 2 of 28


MRCP V2 with TLS

✅ E. Encrypt Real-Time Transport Protocol (RTP) audio data

between MPPs and Communication Manager

Rationale: The Avaya documentation specifies that protecting call

information in large AAEP systems requires three layers of

encryption: H.323 call control, MRCP V2 with TLS for speech

server communication, and RTP encryption for audio data.

Partitioning the network (option C) is a best practice but does not

encrypt data. Disabling HTTPS (option D) would actually reduce

security .

Q2. The Avaya Aura Experience Portal (AAEP) system

consists of which two major subsystems? (Choose two)

✅ B. Experience Portal Manager (EPM)

✅ D. Media Processing Platform (MPP)

, Page 3 of 28


Rationale: AAEP is divided into two primary subsystems: the

Experience Portal Manager (EPM) which handles configuration,

management, and routing logic, and the Media Processing

Platform (MPP) which processes media, handles IVR interactions,

and terminates calls .

Q3. In a high-availability (HA) deployment of AEP, which

element provides failover for the Experience Portal Manager?

✅ A. Load balancer in front of EPM nodes

Rationale: High availability for the EPM is achieved by placing

multiple EPM instances behind a load balancer. The active node

handles traffic, and if it fails, the load balancer redirects traffic

to the standby node. This is distinct from MPP redundancy or

database clustering, which serve different purposes .

Q4. Which Avaya component is responsible for managing

application deployment and runtime execution in AEP?

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