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ITIL Service Offerings and Agreements
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Question 1
Which of the following best describes the primary purpose of
Service Portfolio Management (SPM)?
A) To maintain a single source of information about all
operational services only
B) To define and maintain the service catalog for customers
C) To ensure that the service provider's investment in services
aligns with business strategy
D) To negotiate contracts with external suppliers
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Answer: C
Rationale: SPM's main goal is to manage the service portfolio,
ensuring that the services offered, in development, or retired are
aligned with the organization's strategic objectives and
investment decisions . Option A describes only a subset of SPM
(operational services), while B refers to Service Catalog
Management, and D refers to Supplier Management.
Question 2
An organization has just launched a completely new service that
is currently live and operational. They are also developing the
next version of this same service. They maintain an older version
that has been retired from production but still has data archival
requirements. Which components of the Service Portfolio do these
services belong to?
Service A: New service currently live
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Service B: Next version in development
Service C: Retired version with data archives
A) Service A: Service Catalog; Service B: Service Pipeline;
Service C: Retired Services
B) Service A: Service Pipeline; Service B: Service Catalog;
Service C: Retired Services
C) Service A: Service Catalog; Service B: Retired Services;
Service C: Service Pipeline
D) Service A: Retired Services; Service B: Service Catalog;
Service C: Service Pipeline
Answer: A
Rationale: The Service Portfolio consists of three distinct
components: (1) Service Catalog - services that are live and
available to customers, (2) Service Pipeline - services under
development or consideration, and (3) Retired Services - services
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that have been decommissioned but may still have data or
obligations .
Question 3
Which of the following is NOT a typical activity performed
during the "Define" phase of the Service Portfolio Management
process?
A) Identifying new service ideas and documenting them in service
concepts
B) Conducting a cost-benefit analysis for a proposed service
C) Analyzing the service portfolio and prioritizing services using
the Option Space tool
D) Creating a service charter that defines the service's purpose
and scope
Answer: C
ITIL Service Offerings and Agreements
latest version Practice Exam Questions
And Correct Answers (Verified Answers)
Plus Rationales 2026 Q&A | Instant
Download Pdf
Question 1
Which of the following best describes the primary purpose of
Service Portfolio Management (SPM)?
A) To maintain a single source of information about all
operational services only
B) To define and maintain the service catalog for customers
C) To ensure that the service provider's investment in services
aligns with business strategy
D) To negotiate contracts with external suppliers
,Page 2 of 45
Answer: C
Rationale: SPM's main goal is to manage the service portfolio,
ensuring that the services offered, in development, or retired are
aligned with the organization's strategic objectives and
investment decisions . Option A describes only a subset of SPM
(operational services), while B refers to Service Catalog
Management, and D refers to Supplier Management.
Question 2
An organization has just launched a completely new service that
is currently live and operational. They are also developing the
next version of this same service. They maintain an older version
that has been retired from production but still has data archival
requirements. Which components of the Service Portfolio do these
services belong to?
Service A: New service currently live
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Service B: Next version in development
Service C: Retired version with data archives
A) Service A: Service Catalog; Service B: Service Pipeline;
Service C: Retired Services
B) Service A: Service Pipeline; Service B: Service Catalog;
Service C: Retired Services
C) Service A: Service Catalog; Service B: Retired Services;
Service C: Service Pipeline
D) Service A: Retired Services; Service B: Service Catalog;
Service C: Service Pipeline
Answer: A
Rationale: The Service Portfolio consists of three distinct
components: (1) Service Catalog - services that are live and
available to customers, (2) Service Pipeline - services under
development or consideration, and (3) Retired Services - services
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that have been decommissioned but may still have data or
obligations .
Question 3
Which of the following is NOT a typical activity performed
during the "Define" phase of the Service Portfolio Management
process?
A) Identifying new service ideas and documenting them in service
concepts
B) Conducting a cost-benefit analysis for a proposed service
C) Analyzing the service portfolio and prioritizing services using
the Option Space tool
D) Creating a service charter that defines the service's purpose
and scope
Answer: C
