MGMT 310 Final Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
Luke's sales team members often argue with each other while addressing a problem and seemingly
resolve their differences as soon as the appropriate solution to the problem has been found. This
scenario illustrates the concept of _____.
a. autonomy
b. cognitive conflict
c. conservative bias
d. groupthink - CORRECT ANSWER b. cognitive conflict
In which of the following ways can teams have healthy conflicts?
a. By establishing individual goals
b. By imposing a consensus to resolve issues
c. By focusing on issues rather than personalities
d. By using limited and subjective data - CORRECT ANSWER c. By focusing on issues rather
than personalities
Social loafing occurs when _____.
a. team members feel intense pressure to not disagree with each other so that the team can approve a
proposed solution
b. workers develop healthy interpersonal relationships with other team members
c. workers complete the assigned tasks and feel obligated to socialize with other team members
d. team members withhold their efforts and fail to perform their share of the work - CORRECT
ANSWER d. team members withhold their efforts and fail to perform their share of the work
Which of the following is the degree to which workers in a team have the discretion, freedom, and
independence to decide how and when to accomplish their jobs?
a. Cohesiveness
b. Synergy
c. Autonomy
d. Groupthink - CORRECT ANSWER c. Autonomy
,Which of the following represents the variances or differences in ability, experience, personality, or
any other factor on a team?
a. Team diversity
b. Team equity
c. Team synergy
d. Team autonomy - CORRECT ANSWER a. Team diversity
Which of the following signs indicates that a team's size needs to be changed?
a. If the team members have varied functional expertise
b. If a few members dominate the team
c. If employee turnover is low
d. If the team members have diverse perspectives - CORRECT ANSWER b. If a few members
dominate the team
Which of the following is the stage of team development when team members jockey for position and
try to establish a favorable role for themselves on the team?
a. Storming
b. Performing
c. Forming
d. Norming - CORRECT ANSWER
Madalyn and Omer believe that they are the spokespersons for their team, and all the other team
members are incapable of coming up with any plans on their own. As a result, they do not allow any
other team member to speak during meetings and discussions. This work team is most likely
experiencing _____.
a. minority domination
b. groupthink
c. structural accommodation
d. synergy - CORRECT ANSWER a. minority domination
Which of the following is necessary for stretch goals to effectively motivate teams?
, a. Teams must include employees from a single functional area.
b. Teams must go through the process of multilevel reviews and sign-offs to get management approval
before making changes.
c. Teams must have a low degree of autonomy over how they achieve their goals.
d. Teams must be empowered with control of resources, such as budgets, workspaces, and computers.
- CORRECT ANSWER d. Teams must be empowered with control of resources, such as
budgets, workspaces, and computers.
Power Plate Inc., a consumer electronics manufacturer, introduced a new solar cooker in the market.
The team responsible for the successful launch of the product consisted of product designers,
innovators, engineers, marketing professionals, and sales professionals. This is an example of a(n)
_____.
a. traditional work group
b. cross-functional team
c. employee involvement team
d. department team - CORRECT ANSWER b. cross-functional team
Which of the following is intentional discrimination that occurs when people, despite being qualified,
are intentionally not given the same hiring, promotion, or membership opportunities as other
employees because of their race, color, age, sex, sexual orientation, gender identity, ethnic group,
national origin, or religious beliefs?
a. Adverse impact
b. Disparate treatment
c. Disparate impact
d. Social loafing - CORRECT ANSWER b. Disparate treatment
In the process of performance appraisal, what type of error occurs when assessors rate all workers as
average?
a. Central tendency error
b. Similar-to-me error
c. Halo error
d. Leniency error - CORRECT ANSWER a. Central tendency error
QUESTIONS AND CORRECT ANSWERS
Luke's sales team members often argue with each other while addressing a problem and seemingly
resolve their differences as soon as the appropriate solution to the problem has been found. This
scenario illustrates the concept of _____.
a. autonomy
b. cognitive conflict
c. conservative bias
d. groupthink - CORRECT ANSWER b. cognitive conflict
In which of the following ways can teams have healthy conflicts?
a. By establishing individual goals
b. By imposing a consensus to resolve issues
c. By focusing on issues rather than personalities
d. By using limited and subjective data - CORRECT ANSWER c. By focusing on issues rather
than personalities
Social loafing occurs when _____.
a. team members feel intense pressure to not disagree with each other so that the team can approve a
proposed solution
b. workers develop healthy interpersonal relationships with other team members
c. workers complete the assigned tasks and feel obligated to socialize with other team members
d. team members withhold their efforts and fail to perform their share of the work - CORRECT
ANSWER d. team members withhold their efforts and fail to perform their share of the work
Which of the following is the degree to which workers in a team have the discretion, freedom, and
independence to decide how and when to accomplish their jobs?
a. Cohesiveness
b. Synergy
c. Autonomy
d. Groupthink - CORRECT ANSWER c. Autonomy
,Which of the following represents the variances or differences in ability, experience, personality, or
any other factor on a team?
a. Team diversity
b. Team equity
c. Team synergy
d. Team autonomy - CORRECT ANSWER a. Team diversity
Which of the following signs indicates that a team's size needs to be changed?
a. If the team members have varied functional expertise
b. If a few members dominate the team
c. If employee turnover is low
d. If the team members have diverse perspectives - CORRECT ANSWER b. If a few members
dominate the team
Which of the following is the stage of team development when team members jockey for position and
try to establish a favorable role for themselves on the team?
a. Storming
b. Performing
c. Forming
d. Norming - CORRECT ANSWER
Madalyn and Omer believe that they are the spokespersons for their team, and all the other team
members are incapable of coming up with any plans on their own. As a result, they do not allow any
other team member to speak during meetings and discussions. This work team is most likely
experiencing _____.
a. minority domination
b. groupthink
c. structural accommodation
d. synergy - CORRECT ANSWER a. minority domination
Which of the following is necessary for stretch goals to effectively motivate teams?
, a. Teams must include employees from a single functional area.
b. Teams must go through the process of multilevel reviews and sign-offs to get management approval
before making changes.
c. Teams must have a low degree of autonomy over how they achieve their goals.
d. Teams must be empowered with control of resources, such as budgets, workspaces, and computers.
- CORRECT ANSWER d. Teams must be empowered with control of resources, such as
budgets, workspaces, and computers.
Power Plate Inc., a consumer electronics manufacturer, introduced a new solar cooker in the market.
The team responsible for the successful launch of the product consisted of product designers,
innovators, engineers, marketing professionals, and sales professionals. This is an example of a(n)
_____.
a. traditional work group
b. cross-functional team
c. employee involvement team
d. department team - CORRECT ANSWER b. cross-functional team
Which of the following is intentional discrimination that occurs when people, despite being qualified,
are intentionally not given the same hiring, promotion, or membership opportunities as other
employees because of their race, color, age, sex, sexual orientation, gender identity, ethnic group,
national origin, or religious beliefs?
a. Adverse impact
b. Disparate treatment
c. Disparate impact
d. Social loafing - CORRECT ANSWER b. Disparate treatment
In the process of performance appraisal, what type of error occurs when assessors rate all workers as
average?
a. Central tendency error
b. Similar-to-me error
c. Halo error
d. Leniency error - CORRECT ANSWER a. Central tendency error
