QUESTIONS AND CORRECT ANSWERS
Organization - CORRECT ANSWER a group of people who work together to achieve some
specific purpose
Management - CORRECT ANSWER the pursuit of organizational goals efficiently and
effectively by integrating the work of people through planning, organizing, leading and controlling the
organization's resources
Efficiency - CORRECT ANSWER means to use resources-people, money raw materials, and
the like - wisely and cost effectively
Effectiveness - CORRECT ANSWER means to achieve results, to make the right decisions and
to successfully carry them out so that they achieve the organization's goals
Planning - CORRECT ANSWER setting goals and deciding how to achieve them
Organizing - CORRECT ANSWER arranging tasks, people, and other resources to accomplish
the work
Leading - CORRECT ANSWER motivating, directing, and otherwise influencing people to
work hard to achieve the organization's goals
Controlling - CORRECT ANSWER monitoring performance, comparing it with goals, and
taking corrective action as needed
Competitive advantage - CORRECT ANSWER the ability of an organization to produce goods
or services more effectively than competitors do, thereby outperforming them
Innovation - CORRECT ANSWER finding ways to deliver new or better goods or services
, Sustainability - CORRECT ANSWER economic development that meets the needs of the
present without compromising the ability of future generations to meet their own needs
Top managers - CORRECT ANSWER make long-term decisions about the overall direction of
the organization and establish the objectives, policies, and strategies for it
Middle managers - CORRECT ANSWER implement the policies and plans of the top managers
above them and supervise and coordinate the activities of the first-line managers below them
First line managers - CORRECT ANSWER make short-term operating decisions, directing the
daily tasks of non-mangerial personnel
Team leader - CORRECT ANSWER a manager who is responsible for facilitating team
activities toward achieving key results
Functional manager - CORRECT ANSWER responsible for just one organizational activity
General manager - CORRECT ANSWER responsible for several organizational activities
For-profit organization - CORRECT ANSWER goal is to make money, or profits, by offering
products or services
Non-profit organization - CORRECT ANSWER their purpose is to offer services to some
clients, not to make a profit
Technical skills - CORRECT ANSWER consist of the job-specific knowledge needed to
perform well in a specialized field
Conceptual skills - CORRECT ANSWER consist of the ability to think analytically, to visualize
an organization as a whole and understand how the parts work together
Human skills - CORRECT ANSWER consist of the ability to work well in cooperation with
other people to get things done