Certified Guest Service Professional Exam
UPDATED QUESTIONS AND CORRECT
ANSWERS
Using your knowledge of your property's changing amenities and services to help guests get the most
out of their day best describes your: - CORRECT ANSWER personal commitment to continue
learning
Injecting personality into your service can make guests feel that they are: - CORRECT
ANSWER dealing with a person who cares about them
Allowing your personality to shine through your service is important because: - CORRECT
ANSWER guests don't want ti talk to someone who sounds stiff and impersonal
Providing extraordinary service for guests with disabilities: - CORRECT ANSWER is not
really different from the same great experience you provide to all guest
Giano works in the maintanance department. As he's walking through the lobby to repair a broker air
conditioner, he notices a guest struggling to walk through the lobby doors with her umbrella. Which
of the following responses is the most appropriate example of using the principles of commitment to
provide outstanding service in this situation? - CORRECT ANSWER Giano should walk to the
door and open it and introduce himself to the guest.
Being knowledgeable of your property and surrounding area means: - CORRECT
ANSWER identifying information that you can use when guests have a questions or need
assistance
In addition to be on the lookout to raise the quality of the service you provide to guests, you should
also look for ways to: - CORRECT ANSWER personalize the service you offer
Personalized guest service is best described as: - CORRECT ANSWER identifying ways to
make a guest's experience unique
UPDATED QUESTIONS AND CORRECT
ANSWERS
Using your knowledge of your property's changing amenities and services to help guests get the most
out of their day best describes your: - CORRECT ANSWER personal commitment to continue
learning
Injecting personality into your service can make guests feel that they are: - CORRECT
ANSWER dealing with a person who cares about them
Allowing your personality to shine through your service is important because: - CORRECT
ANSWER guests don't want ti talk to someone who sounds stiff and impersonal
Providing extraordinary service for guests with disabilities: - CORRECT ANSWER is not
really different from the same great experience you provide to all guest
Giano works in the maintanance department. As he's walking through the lobby to repair a broker air
conditioner, he notices a guest struggling to walk through the lobby doors with her umbrella. Which
of the following responses is the most appropriate example of using the principles of commitment to
provide outstanding service in this situation? - CORRECT ANSWER Giano should walk to the
door and open it and introduce himself to the guest.
Being knowledgeable of your property and surrounding area means: - CORRECT
ANSWER identifying information that you can use when guests have a questions or need
assistance
In addition to be on the lookout to raise the quality of the service you provide to guests, you should
also look for ways to: - CORRECT ANSWER personalize the service you offer
Personalized guest service is best described as: - CORRECT ANSWER identifying ways to
make a guest's experience unique
