QUESTIONS AND CORRECT ANSWERS
Theraputic Communication - CORRECT ANSWER Promotes understanding and building
relationships for a better pt. Outcome
Ex: "tell me more"
Assertive communication - CORRECT ANSWER Direct and to the point.
Intrapersonal Communication - CORRECT ANSWER talking to SELF
Interpersonal communication - CORRECT ANSWER conversation (both verbal and non) with
others. Talking to others in work place.
EX: Giving pt. Education
ISBAR - CORRECT ANSWER Identify - pt, self, location
Situation - statement of problem
Background - background info (Labs, VS, code status)
Assessment - Findings/what you are calling about
Recommendation- what you want done
4 attributes for effective interprofessional collaboration - CORRECT ANSWER -Values/ethics
-roles/responsibilities
-communciation
-team work
ANA Code of ethics - CORRECT ANSWER American nurses association
Promotes and advocates for pt safety
, Populations in need of care coordinations (6) - CORRECT ANSWER -Special needs/disabilities
-high risk pregnancy
-frail elderly
-pre-term infants
-mental illness
-end of life care
When does D/C planning begin? - CORRECT ANSWER Admission
Never events - CORRECT ANSWER Serious but preventable errors that should never occur
Adverse event - CORRECT ANSWER Unintended harm by an act of commission (Doing
something wrong) or omission (neglect)
Near Miss - CORRECT ANSWER patient safety event that had no impact on a patient but
could have
Sentinel event with examples - CORRECT ANSWER unexpected occurrences involving death
or serious physical or psychological injury, or risk thereof. FOLLOWED BY CHANGE
Ex: suicide, elopement leading to serious harm, death of full term infant
Categories of errors (4) - CORRECT ANSWER Diagnostic
Treatment
Preventive
Communication
Placement of errors - CORRECT ANSWER LATENT leads up to ACTIVE
Ex: If pharmacy stocks the wrong medication its latent
If the nurse gives that wrong medication, its active.